TeamSupport Messaging & Live Chat
About TeamSupport Messaging & Live Chat
TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.
Key benefits of TeamSupport Messaging & Live Chat
- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat
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Reviews
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- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SanpEngage is a Snap!
Reviewed on 2019/04/14
Pros
It's very easy to use as well as setup. Engaging tool that allows our team to engage with both customers and prospects alike. It's very easy for people on the site to engage with our sales and customer service team.
Cons
Wish it was easier to set schedules so that someone is always on line. It's an oversight sometimes and we don't always realize that no one is online and people that are trying to chat with a rep have to send an email because we don't have anyone online.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10 Snaps for SnapEngage
Reviewed on 2018/08/31
Pros
It's easy-peasy to set up and customize the widgets to fit one's requirements in the business. It can also be integrated with different platforms. We use SnapEngage with our 3 major tools without any conflicts and with ease that it only took us not even a day to design, test and roll out. Customer service team is also responsive and very helpful in resolving any issues or answering any inquiries.
Cons
It doesn't allow remote access to the users. We've had instances where our staff forget to log out of the tool and even admins can't kick them out - which causes for offline messages to still come in instead of it being unavailable. Also, it would be better if we can pull up historical logs of messages by custom date instead of using Export periods.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Using Snapenage is easy!
Reviewed on 2018/06/13
Pros
Snap engage is great for integrating into other products and great for their chat service. It's easy to use.
Cons
It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Very Customizable
Reviewed on 2018/09/12
Pros
Weekly stats feature is very helpful in generating overall and individual reports. You can easily see your ratings at a glance. The user interface has a lot of useful options for different types of notifications, which is really helpful if you have several tasks that you need to handle at the same time. History of chats is also very useful for reviewing what has taken place in a chat conversation.
Cons
Nothing really. As a user, this software is really very easy to use.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Straightforward Chat Function for Businesses
Reviewed on 2019/04/11
We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill...
We were looking for an easy way to install live chat on our websites. Snapengage has fit the bill and continued to improve over the years. However, the recent price increase has made me rethink our use of the product from time to time.
Pros
- customizability (added feature since our time using it)
- reporting
- user experience
Cons
- on the admin end, things sometimes look a little outdated
- recently the price went up significantly for people used to having multiple businesses/users
- not integration with social media messaging
TeamSupport Messaging & Live Chat FAQs
Below are some frequently asked questions for TeamSupport Messaging & Live Chat.Q. What type of pricing plans does TeamSupport Messaging & Live Chat offer?
TeamSupport Messaging & Live Chat offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of TeamSupport Messaging & Live Chat?
TeamSupport Messaging & Live Chat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does TeamSupport Messaging & Live Chat support?
TeamSupport Messaging & Live Chat supports the following languages:
English
Q. Does TeamSupport Messaging & Live Chat support mobile devices?
TeamSupport Messaging & Live Chat supports the following devices:
Q. What other apps does TeamSupport Messaging & Live Chat integrate with?
TeamSupport Messaging & Live Chat integrates with the following applications:
Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Starter, ServiceNow, Slack
Q. What level of support does TeamSupport Messaging & Live Chat offer?
TeamSupport Messaging & Live Chat offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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