--- description: Learn how TeamSupport Messaging & Live Chat can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TeamSupport Messaging & Live Chat Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [TeamSupport Messaging & Live Chat](/software/2060644/teamsupport-messaging-live-chat) # TeamSupport Messaging & Live Chat Canonical: https://www.getapp.za.com/software/2060644/teamsupport-messaging-live-chat Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/2060644/teamsupport-messaging-live-chat?page=2) > Mesaaging \& Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations. > > Verdict: Rated **4.6/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of TeamSupport Messaging & Live Chat \- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform - Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions - Unify your systems: Easily integrate with your existing CRM - Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws - Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 114 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$29,00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - AI/Machine Learning - Automated Responses - Chatbot - Customer Engagement - Customer Experience Management - Customer Support - Customizable Branding - Dashboard - Lead Capture - Live Chat - Multi-Channel Communication - Pre-Configured Bot - Proactive Chat - Real-time Consumer-facing Chat - Transcripts/Chat History - Widgets ## Integrations (8 total) - Azure DevOps Server - HubSpot CRM - Jira - Mailchimp - Microsoft Teams - Salesforce Starter - ServiceNow - Slack ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.getapp.za.com/directory/959/customer-success/software) ## Related Categories - [Customer Success Software](https://www.getapp.za.com/directory/959/customer-success/software) - [Conversational Marketing Platforms](https://www.getapp.za.com/directory/1659/conversational-marketing-platform/software) - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) - [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software) - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) ## Alternatives 1. [WhatsApp](https://www.getapp.za.com/software/2035411/whatsapp) — 4.7/5 (16296 reviews) 2. [Slack](https://www.getapp.za.com/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Perfect Price for our need" — 5.0/5 > **kaylee** | *11 April 2019* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution\! We are on the 4 rep business plan and it fits our needs. > > **Cons**: Not really many cons here. We really enjoy the software\! ----- ### "I really really liked this software" — 5.0/5 > **Gerabel** | *05 March 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: I really really liked this software since the chat system is simplified and controlled for me to get just up to 3 chats from our website at a time. the notification and alerts about idle chats and the option to disconnect unwanted chatters is really a plus. > > **Cons**: least thing I liked about this is that there are just really limited option but it is a simplified chatting system and still is very useful ----- ### "Will be a great product once it fully works" — 3.0/5 > **Verified Reviewer** | *11 April 2019* | Medical Devices | Recommendation rating: 4.0/10 > > **Pros**: Ease of use inside the hub \*as long as it is working\* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling. > > **Cons**: The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software. > > Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not. ----- ### "Solid Chat Agent for Small to Mid-size Businesses" — 5.0/5 > **Billy** | *02 April 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I helped setup SnapEngage on our website and style the chat button and chat box. It was very easy to setup and style. We were able to perfectly match our branding. They have plenty of options to customize the appearance of the chat button, box, and placement on screen, so I would assume it will work for everyone's needs. Setting up proactive chat was easy too. We customized proactive chat by page, with specific rules and pre-filled text. I only had to contact support for a few unique requests and they helped me instantly (one time I wanted to disable proactive chat based on IP so co-workers and I didn't have to see it while we are on the site all day). > > **Cons**: I only have positive things to say about SnapEnage and how easy to use their solution is. > > Our experience was great. We needed a way to generate leads on our website and route customers to technical support when needed. The chat solved this challenge. ----- ### "Love the new interface" — 5.0/5 > **Diana C** | *11 April 2019* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client. > > **Cons**: The new interface is awesome but there's a small learning curve to know where all the functionality is at. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/2060644/teamsupport-messaging-live-chat?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2060644/teamsupport-messaging-live-chat) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data