OPERA Cloud Property Management
About OPERA Cloud Property Management
OPERA Cloud Property Management is a hotel cloud solution that makes it easy to manage, enhance and grow your business. The all-in-one platform integrates traditional and digital channels, delivering exceptional guest service at every touch point. With one system of record and open APIs to integrate with third party solutions, you’re free to control the entire guest experience in a more seamless way.
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- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great PMS - highly recomeded
Reviewed on 2019/03/19
Pros
I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.
Cons
Can't fault it, top of the line. Highly recommended to everyone.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Internet loss and the cloud-based system will seriously cause trouble for front desk workers.
Reviewed on 2021/05/15
In general, this cloud-based system is world class famous among hotels communities with convenient...
In general, this cloud-based system is world class famous among hotels communities with convenient features. However its too depended on Internet and IT staffs. Its difficult for other departments when having trouble with IT staffs not available. One of my favorite functions when using this system is that I can export reports to delimited data such as HTML, XML and excel file then I can process the data to be more neat and submit reports to managers before Night Manager runs end-of-day function to advance all transactions to the next days.
Pros
My role is a receptionist so the all cashier functions are very easy for me to record payments on the software and generate accurate reports such as currency exchange, swipe and record credit card number. The rooms assignment functions are very smart help me recognize instant available rooms for guest and check all room status. The interface is also user-friendly. There are also a button directing to a tutorial page for all departments of a hotel at after-login screen.
Cons
Cloud-based system is too depended on Internet and IT departments. Once Internet loss incidents happen the front desk workers such as me will have trouble with customers such as cannot finding a room for guests or issuing payment invoice if they are in a hurry . All of my tasks depend on Opera software system and must completed quickly to obtain guest satisfaction. I don't know if there is offline version anywhere but at my working place we do not have.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Absolutely the worst piece of software and the worst company to deal with!!!
Reviewed on 2017/11/09
None
None
Pros
Without proper customer support any possible benefits to using their software are negated. I literally like NOTHING about his software. It's a giant money pit.
Cons
For well over 2 years we've been using the Micros Opera Xpress hosted PMS (now Oracle Xpress). Initially the software wasn't great (we didn't find out until after we had been promised access from tablets and mobile devices that it was a Java program that won't run on anything except Windows Explorer) and the training was definitely sub-par, however, Micros at least had decent support and you didn't wait at least half an hour to talk to a support rep. Once Oracle took over it went from mediocre to absolute torture. The platform is slow, the customer service is abysmal (they always tell you they can't help you because it's hosted and the hosting team will need to look at it and they never get back to you) and features we initially paid for are no longer accessible because Oracle decided they weren't completely secure on their hosted platform and rather than fix the problem they just disabled functionality altogether. We have literally had support tickets open for months and some portion of the system goes offline at least once a month. On top of all this, they want to nickel and dime you for everything. They literally don't allow you to edit your own forms but they are happy to charge you to edit them, meanwhile you are paying a fortune for the platform and for nonexistent support. For 2017 my primary goal is to get both our hotels off the platform and we will never use another Oracle product again. Good riddance to bad rubbish!!
Response from Oracle
Hello, James - Thank you so much for your honest review. We have forwarded this information to support escalation and to sales, and someone will be reaching out to you as soon as possible. Thanks! --Oracle Marketing
- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The easiest and most practical PMS system to use!!!
Reviewed on 2018/05/08
Easy to use, same as using windows.
Easy to use, same as using windows.
Pros
Easy to learn from scratch and teach to newcomers. The tutorials are easy to follow and a great learning tool. There are several plug-ins available for S&M or Restaurant. Easy to make changes and correct any issue team members might have caused. Offers an integrated payment system allowing to use a swipe keyboard and speed up the payment process at check in/out. Highly recorded. I used several hospitality software during my career and none can match it.
Cons
No major issues with the system. We had an issue with downtimes extending and sometimes global issues with servers going down, leaving us without the access to the PMS for hours sometimes.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
A good old system that seems bullet proof
Reviewed on 2020/10/10
A fundamental system for hospitality - Opera has proven to be a solid one. It is robust, can be...
A fundamental system for hospitality - Opera has proven to be a solid one. It is robust, can be configured on demand, and if you are not looking for a user experience too fancy, then it is a good choice.
Pros
Opera has tons of reports that can be easily exported to xml files. It requires a bit of energy to set up your own macros / pivot tables at the beginning, but you can truly build an excellent reporting out of it. Configuration overall is not so complex and consequently training new users is not a big deal.
Cons
It looks old fashioned - hopefully it will look better some day.
It also is a bit of a slow system - some reports are quite long to run.
OPERA Cloud Property Management FAQs
Below are some frequently asked questions for OPERA Cloud Property Management.Q. What type of pricing plans does OPERA Cloud Property Management offer?
OPERA Cloud Property Management offers the following pricing plans:
- Free Trial: Not Available
Please contact Oracle directly for pricing information.
Q. Who are the typical users of OPERA Cloud Property Management?
OPERA Cloud Property Management has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OPERA Cloud Property Management support?
OPERA Cloud Property Management supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Japanese, Spanish, Swedish
Q. Does OPERA Cloud Property Management support mobile devices?
OPERA Cloud Property Management supports the following devices:
Q. What other apps does OPERA Cloud Property Management integrate with?
We do not have any information about what integrations OPERA Cloud Property Management has
Q. What level of support does OPERA Cloud Property Management offer?
OPERA Cloud Property Management offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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