inspeech

Key benefits of inspeech

More revenue
The value of your client’s life-cycle is directly proportional to the experience he has in contact with your company. Obviously, a satisfied customer will buy more and for longer. In addition, he will bean evangelizer of your brand.

To improve the customer experience, inConcert allows you:
- To identify who the client is, what their intention is and their state of mind during the interaction, allowing in this way to personalize to the maximum their experience in each contact.
- To extract more information about each client, their preferences and needs - expressed or not - so that you can offer them products and services according to their profile.
- To quickly evaluate how changes in the operation, products or services you perform in your company impact.
- To detect non-conformities or behavior patterns that denote ‘customer loss risk’, so that you can take proactive actions to keep them with you.
- To identify performance patterns to generate training plans.To evaluate the speed, pronunciation, and terms used in the case of voice interactions.

Fewer costs
Increasing your income is of little use if to do so you have to increase your costs as well. inConcert, in addition to helping you trigger more sales, makes it possible for your operation to be more productive and efficient.

To reduce costs and improve productivity, with inConcert you can:
- Reduce handling and management timesDecrease the number of escalations and transfers by encouraging first contact resolution.
- Reduce the number of staff you need to analyze interactions by automating the entire process.Streamline business processes eliminating inefficiencies.
- Reduce costs associated with processing interactions related to verification, regulatory and quality compliance.
- Reduce staff training times and costs in the case of voice interactions.