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Moveo.AI

Moveo.AI

5.0 (9)
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Conversational AI Agent platform
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About Moveo.AI

Moveo.AI elevates customer experiences with conversational AI agents. Seamlessly integrate Moveo.AI with diverse channels and back-end systems for a unified customer experience.

Our enterprise-grade platform, driven by generative AI and proprietary LLMs, effortlessly processes any data, enabling automation of diverse business processes. Moveo.AI evolves, learning from past interactions, adeptly handling misspellings, and scaling to meet the demands of hundreds of requests in 21 languages.

Key benefits of Moveo.AI

  • Proprietary Large Language Models (LLMs): Discover the future of data security and reliability with our privately-hosted LLMs. Unlike GPT-4 or other third-party models, our LLMs are fine-tuned on business conversations, ensuring utmost accuracy in the information provided. Your data’s confidentiality is paramount, safe from third-parties while our impressive 99% uptime guarantees seamless, uninterrupted conversations.
  • State-of-the-art NLP: Our proprietary Natural Language Processing (NLP) and Natural Language Understanding (NLU) technology outperforms competition and can be trained within weeks on a new language. Currently supporting 21 languages, our clients provide human-like conversations with users across the globe. Leaders in accuracy, our nlp chatbots predict intents accurately, identify inaccuracies and mistakes, providing a hyper-personalized experience.
  • Self-learning capabilities: Moveo is powered by deep learning algorithms and continually self-improve by leveraging previous conversations to better address your customer needs. Your AI virtual agent will optimize intent recognition and propose new intents through training phrases, all while fine-tuning their performance with data from existing sources.
  • Build-in Human Chat: Streamline your communications for minimal response times and accurate information. Seamlessly handover complex conversations to your support team and enhance your customer support efficiency.
  • Out-of-the-box Integrations: Offer end-to-end self service automation and improve your team’s productivity by connecting your communication channels and customer relationship tools with your AI virtual agent.
  • Analytics Dashboard: Monitor and enhance the efficiency of both your AI bot and live agents while increasing automation rates. Utilize insights from performance analytics and customer engagement metrics to extract valuable data, including peak activity periods, prevalent customer inquiries and coverage.

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    Moveo.AI Software - Frictionless integrations
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    Moveo.AI Software - Infinite scalability
    Moveo.AI Software - Generative AI agents
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    Moveo.AI Software - Frictionless integrations
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    Moveo.AI Software - Infinite scalability
    Moveo.AI Software - Generative AI agents

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    Reviews

    Overall rating

    5 /5
    (9)
    Value for Money
    5/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

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    Showing 5 reviews of 9 Read all reviews
    Showing 5 reviews of 9
    Emmanouela
    Emmanouela
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A must have AI chatbot for any client facing enterprise

    Reviewed on 2022/10/19

    It currently handles all incoming customer support issues for our client providing an important...

    It currently handles all incoming customer support issues for our client providing an important cost reduction at the customer support center.

    Pros

    It is easy to build and go live is very quickly. It has an impressive capacity to self learn and continuously improve. It clicks on many different media (Facebook messenger, Viber etc) and can provide answers with text, images, videos, carrousels which makes it very engaging to clients. It can integrate with our systems and has excellent customer support.

    Cons

    Everything was easy and quick which are the most important parameters. It was difficult for us to calculate number of sessions that we would need.

    Alternatives Considered

    Intercom

    Reasons for Choosing Moveo.AI

    Truly AI and self learning chatbot

    Switched From

    Intercom

    Reasons for Switching to Moveo.AI

    Much less expensive and with more capabilities
    Achilleas
    Achilleas
    Overall rating
    • Industry: Financial Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ecredit

    Reviewed on 2023/02/01

    Flawless in all matters, communication, consistency in everything.

    Flawless in all matters, communication, consistency in everything.

    Pros

    The immediacy, the ease of use by both customers and administrators, the look of it, the way it shows the data to me, the easy way it learns, that it's something that connects to multiple communication channels.

    Cons

    I can't find what I like the least because comparing it to other similar services I've worked with in the past it's completely different for this industry. It is new, innovative and unmatched.

    Vagelis
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A conversational AI platform that successfully resolves complex requirements

    Reviewed on 2022/09/16

    I configured Môveo.AI, in order to be deployed to the [SENSITIVE CONTENT] website. I found the UI...

    I configured Môveo.AI, in order to be deployed to the [SENSITIVE CONTENT] website. I found the UI extremely friendly and easy to use. The team was always available for my questions through email, phone or video calls. The VAs are currently operating successfully in 125 Greek Consulates all over the world, in 5 languages (soon 14 more) with no problem.

    Pros

    Môveo.AI uses state of the art NLP algorithms that have managed to answer even the most complicated customer requests. Citizens often make spelling and grammatical mistakes, but the VA is always able to detect them and understand what the user means. Also, the platform’s scalability is amazing as we have deployed a virtual assistant in 125 Greek Consulates all over the world, with no problem.

    Cons

    Nothing in particular. The product met my needs.

    Stelios
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product to help your business improve!

    Reviewed on 2022/10/19

    MOVEO is a great tool that helped our business. We use Virtual Assistants for customer support....

    MOVEO is a great tool that helped our business. We use Virtual Assistants for customer support. More specifically we use it to answer frequently asked questions and also train our customers about the services our company provides. The development of the VAs is really easy and straight forward and zero coding knowledge is required. The User interface is friendly with frequent updates and improvements from the creator.Overall we are really satisfied with the product because we managed to reduce the incoming requests to our customer support center.

    Pros

    Easy integration, very useful for custom chatbots that can reduce incoming requests to customer support department.

    Cons

    No cons detected. We are really satisfied with the product.

    Dionysios
    Dionysios
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A platform that understands customers better than humans do

    Reviewed on 2022/09/17

    Môveo.AI is an excellent software for automating customer support issues. We configured Môveo.AI in...

    Môveo.AI is an excellent software for automating customer support issues. We configured Môveo.AI in order to be deployed to the Hellenic Ministry of Foreign Affairs website. What amazes me is the platform’s self learning capabilities. We deployed the VAs before the Covid-19 pandemic therefore our configuration did not include these types of questions. However, when the pandemic began, the platform quickly recognized and even categorized the questions, e.g traveling restrictions and accepted vaccinations. All we had to do was accept the suggestions and provide the appropriate answers.

    Pros

    The platform’s self learning capabilities are amazing, as it suggests new question categories and even categorizes them, saving valuable time for our team. The level of customer support automation is amazing and combined with the self-learning capabilities, the Hellenic Ministry of Foreign Affairs was able to not only support citizens all over the world but also better understand their concerns and questions.

    Cons

    I am very satisfied with the platform and the support we receive from Môveo.AI.

    Showing 5 reviews of 9 Read all reviews

    Moveo.AI FAQs

    Below are some frequently asked questions for Moveo.AI.

    Moveo.AI offers the following pricing plans:

    • Starting from: €0.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Môveo.AI has four pricing plans and a 14-day free trial, with no credit card required in order to try the platform and its features. You can find more information regarding the pricing plans here: https://moveo.ai/moveo-pricing/ For more information, please contact Môveo.AI.

    Moveo.AI has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Moveo.AI supports the following languages:

    Brazilian Portuguese, English, Greek

    Moveo.AI supports the following devices:

    Moveo.AI integrates with the following applications:

    Front, HubSpot CRM, Instagram, Intercom, Messenger, Salesforce Platform, Viber, WhatsApp, WhatsApp Bulk Sender, Zendesk AI

    Moveo.AI offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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