Dextr
About Dextr
Dextr is a contact center as a service (CCaaS) solution by Amazon Connect that combines a full-featured agent call control and supervisor interface with a library of cloud services. The solution leverages Amazon Connect and the Amazon eco-system to drive contact center as a service solutions.
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- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dextr reduces the cost of professional service that would be required to build your call...
Reviewed on 2022/08/30
We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction...
We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction scores. We add Dextr to every call center we build significantly reducing both total cost and time to "go live". We have been building Amazon call centers since 2017 when the service was introduced and have Dextr on thousands of call center seats!
Pros
The power of Amazon Connect is the vast library of AWS services that you can add to achieve your call center vision. This however requires that you have a skilled software group on your team or you will need to hire an outside professional service group. Dextr provides a range of features that do eliminate the need for these services. At an average of $1 a day per agent, you can eliminate that professional service outlay. Additionally Dextr eliminates the time to go live, as most of the call center features are already embedded i Dextr. Generally the usual cloud providers want multi year contracts, with the first year paid upfront of which 18-22% will be the fee for professional services. The average agent desktop license is $150 a month before you make your first phone call. Compare that with Dextr, no upfront cost and about a $1 a day per logged in un-named agent!
Cons
Fortunately there is not a lot to complain about. The Dextr team is responsive to feature requests and often makes modifications to accomplish customer objectives.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Quick, Easy and Feature rich
Reviewed on 2022/10/06
The team is amazing, knowledgeable and always willing to go that extra mile.
The team is amazing, knowledgeable and always willing to go that extra mile.
Pros
Really easy to deploy, marketplace makes it very easy to subscribe / try. Integrations and Omni-channel setups are very flexible and easy to use.
Cons
Options for hard phones would be great,
Dextr FAQs
Below are some frequently asked questions for Dextr.Q. What type of pricing plans does Dextr offer?
Dextr offers the following pricing plans:
- Starting from: US$28.00/month
- Pricing model: Subscription
- Free Trial: Available
Billed at a flat rate of about $1 per agent per 8 hour day or a metered rate of $.003 per agent minute.
Q. Who are the typical users of Dextr?
Dextr has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dextr support?
Dextr supports the following languages:
English, Spanish
Q. Does Dextr support mobile devices?
Dextr supports the following devices:
Q. What other apps does Dextr integrate with?
Dextr integrates with the following applications:
Amazon Connect, Amazon DynamoDB, Amazon EC2, Amazon Lex, Amazon Pinpoint, Amazon QuickSight, Amazon Redshift, Amazon SES, Amazon WorkSpaces, Five9, Kustomer, NICE CXone, Salesforce CTI Toolbar, Salesforce Starter, ServiceNow, Twilio
Q. What level of support does Dextr offer?
Dextr offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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