Oases Online

Oases is full of features and functionality. I love the fact that I can manage multiple client types. Looking forward to getting this integrated with Autorize.net and to see what the mailchimp integration allows.

Mobile experience could be better. Personally, I like "help tips" when I encounter a problem. That is, when something doesn't appear, the help text on the screen would prompt and tell me what's missing or what hasn't been done. Otherwise, you have to comb through the documentation.

This software appeared to be an advanced.

The system is very challenging to learn and requires a lot of customer service assistance and or researching their knowledge base applications.

Oases makes it simple to manage students, staff, and customers with their extraordinarily deep and well-thought-out software. Two years into using this product and we are still discovering helpful functions and tricks that have made managing our business more streamlined. It seems that for every enhancement question we have, the Oases team has already addressed it. Features that stand out are the Sessions and Schedules functions, that make managing student/tutor relationships a breeze. For those focused on data to help improve their business, Oases provides comprehensive data reports on a myriad of topics, even giving users the ability to generate custom reports specific to their needs. The invoicing feature makes billing simple, and provides our team with yet another level of customization so that we can cater to the needs of our clientele. Our team is also very excited by the recent addition of TutorPlace, which will streamline the experience of our tutoring staff as we continue to grow. It is encouraging to see that the Oases team is still finding ways to improve their product. Finally, we wouldn't have been able to make such use of Oases were it not for their responsive team. Whatever our needs, they are quick to respond and provide any assistance they can.

For all its robustness and depth, Oases can be a very confusing piece of software. Because it is so complex, contains so many moving parts, and is able to be modified quite significantly to each company's preferences, one can become bogged down along the way to figuring out how exactly each piece fits together. While much helpful information is contained in the Knowledge Base, it often lacks details that would expedite understanding, being somewhat brief. This is exacerbated by the large amount of product-specific jargon needed to fully understand Oases (e.g. what is the different between a Session Type, and the different types of Session Types?). I was not present for the selection of Oases and thus cannot speak to whether a video tutorial is included as part of the initial purchasing process - however, if not, I suggest that such a tutorial be included so that users can receive a first-hand demonstration of Oases to mitigate potential confusion down the line. (Please note that Oases is willing to do video conferences if requested, which is very helpful.) Lastly, a common complaint among staff is the appearance of Oases: it feels clunky and outdated, and its design is, I believe, a key source of misunderstanding about its functions, especially for those who do not use it daily. We are encouraged by the recent addition of TutorPlace, a simple and intuitive UI that will improve end use for our tutors - and eagerly await such an improvement to the rest of Oases.

I like that the software is easy to use abs that it covers everything from testing students, creating learning plans, scheduling students, scheduling tutors, billing clients, automated emails, paying tutors, and everything in between. This software does everything and more! It helps me organize my data so that I can focus on providing the best tutoring experience than my competitors. They have an app!