Practice Fusion

Cloud-based electronic health record platform

About Practice Fusion

Practice Fusion is a cloud-based unified electronic health record (EHR) management solution that connects physicians, patients and data at the same platform, ensuring better healthcare access to patients. The product helps in streamlining clinical workflows & ensuring paperless service delivery for the needs of medical practitioners, small practice setups, legal medical groups, academic institutions, and non-profit organizations across the United States.

Practice Fusion’s primary module - EHR - offers features such as automatic import of customer data reducing the time for manual data entry, quick product implementation cycle without any downtime, online appointment scheduling with the facility of online check-ins, and electronic sharing of test results & patient histories. The EHR module also offers features such as automatically checking patient eligibility, claims management, medical appointments scheduling, and appointment reminders. The practice management module of the solution allows users to manage practice workflows with electronic task management and intuitive reporting offering features such as managing all communications from a single inbox, referring patients electronically, and consolidating front desk & back-office responsibilities. The charting module of the product offers over thousand pre-defined charting templates, or customizable templates that capture most of the clinical workflows. E-prescribing module enables medical practitioners to send electronic prescriptions directly from their patient’s charts. The product also enables clinical professionals to submit & receive lab & imaging orders directly from the patient’s medical charts.

Practice Fusion is HIPAA compliant and allows users to chart & access data from any device type including tablets or mobile phones. The product partners with major medical billing providers such as AdvancedMD, NueMD, and CollaborateMD, among others.


Key benefits of Practice Fusion

• Practice Fusion EHR captures all clinical engagements electronically and ensures paperless workflow for physicians and medical organizations.

• The product offers a unified practice management system that organizes & streamlines patient records before and after the patient’s visit to the doctor.

• The EHR suite provides an in-built library of customizable charting templates that enables medical professionals to capture & send imaging and lab orders, as well as share results to patient’s records.

• Practice Fusion offers dedicated & on-demand customer support through several mediums to guide users in importing patient data, product implementation, and billing selection.

• The product allows patients to schedule online appointments, check-in online, and track indicators & diagnosis to help them meet their goals.

• The product offers a patient portal that allows patients to populate their personal information & medical history, saving data entry time & the effort of medical professionals.


Images

Practice Fusion Software - Practice Fusion allows patients to fill customizable intake forms electronically
Practice Fusion Software - Practice Fusion allows usres to recieve lab results directly into the EHR solution to be shared further
Practice Fusion Software - Practice Fusion enables scheduling and managing appointments
Practice Fusion Software - Practice Fusion enables sending e-prescriptions instantly from patient’s chart
Practice Fusion Software - Practice Fusion enables sending ICD-10 superbills to the biller or integrated billing solution
Practice Fusion Software - Practice Fusion offers cloud-based EHR scheduling for multiple facilities, doctors and providers
View 6 more
Practice Fusion Software - Practice Fusion allows patients to fill customizable intake forms electronically
Practice Fusion Software - Practice Fusion allows usres to recieve lab results directly into the EHR solution to be shared further
Practice Fusion Software - Practice Fusion enables scheduling and managing appointments
Practice Fusion Software - Practice Fusion enables sending e-prescriptions instantly from patient’s chart
Practice Fusion Software - Practice Fusion enables sending ICD-10 superbills to the biller or integrated billing solution
Practice Fusion Software - Practice Fusion offers cloud-based EHR scheduling for multiple facilities, doctors and providers

Not sure about Practice Fusion? Compare with a popular alternative

Practice Fusion

3,7 (424)
VS.
Highly reviewed

Starting Price

US$149,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

71
82

Integrations

1
No integrations found

Ease of Use

3,9 (424)
3,8 (845)

Value for Money

3,8 (424)
3,5 (845)

Customer Service

3,2 (424)
3,6 (845)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

3,7 /5
(424)
Value for Money
3,8/5
Features
3,5/5
Ease of Use
3,9/5
Customer Support
3,2/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 424
Sarah
Sarah
Overall rating
  • Industry: Medical Practice
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review of Practice Fusion

Reviewed on 2018/12/04

We have been able to maximize use of the software and save money by not losing revenue.

We have been able to maximize use of the software and save money by not losing revenue.

Pros

Medical billing is made easy by this software. Everything is viewable on one screen and the ease of navigating is great! It allows easy charge entry and payment posting, always showing the balance for everyone to see. Providers able to generate charts with minimal clicks!

Cons

Can be hard to view if you have bad eye sight!

Andrea
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Not suitable for Clinical Massage Therapy Practice

Reviewed on 2019/08/19

We were searching for software to keep digital medical records, and also to keep printable SOAP...

We were searching for software to keep digital medical records, and also to keep printable SOAP charts for our medical massage therapy patients. There were many extraneous features not applicable to our practice that drove our choice to go to a different software suite.

Pros

The interface is easy to read, landing pages easy to navigate. The colors pop, the menus easy to get through.

Cons

It was not appropriate or useful for our practice. We are a medical massage therapy practice, but we do not take patient vitals, etc.

Alternatives Considered

EHR 24/7 and ClinicSense

Reasons for Switching to Practice Fusion

This software came with the office ally suite, we tried it out for six months and it was not useful. The SOAP charting was useful but the need to navigate through inapplicable menus was wasteful of time.
Ann
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

False promises. Poor customer service.

Reviewed on 2021/05/17

The worst part is that they claimed to always be free but then once the company sold, they started...

The worst part is that they claimed to always be free but then once the company sold, they started to charge. And not only that, when I asked whether I should sign up for a longer term contract, my representative told me (documented in a long email exchange) that I shouldn't and he would know when prices would go up and I would be notified beforehand so I could lock in the current rate. He talked me out of the longer term contract. I have this documented. Now, I received a notice that prices are going up. I have been in communication with a rep at PF [SENSITIVE CONTENT HIDDEN] and sent her copies of the email exchange and she said "I apologize but there is nothing we can do". I asked to speak to a supervisor twice and she has not responded. I just sent my third email. What they could do is honor what was promised to me. I have this exchange in writing! And what horrible customer service-ignoring a request to speak to a supervisor not once but three times.
When you sign up with an EMR, it's not an easy proposition to switch. BEWARE OF PF.

Pros

Easy to start and use.
It was free and I chose it specifically because they advertised that it would "always be free" but that turned out to not be true.

Cons

Unable to put in an automatic reminder to patients to book a follow up appointment one year later.
Unable to easily download medical records when patients or other physicians request them-you have to download one document at a time. It can take 30 minutes plus to download a chart.
Reports are not reliable. Specifically in generating patient lists.
Horrible customer service. Do not stand by their word. Refusal to connect me with a supervisor.
I have been a customer since 2013 and the customer service has continued to decline despite the cost going up.

Renee
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good value while it was free, now that it will be cpsting per month, per clinician, we will be...

Reviewed on 2018/03/18

It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the...

It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc.

Pros

Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Cons

Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes.

When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.

Catherine Chun
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Practice Fusion is a free EHR system with a good user interface and fluid navigation.

Reviewed on 2017/07/31

We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will...

We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic.
Thanks!
Catherine Ye

Pros

1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free.
2. Providing free learning center in Practice Fusion EHR system.
3. Providing a free custom service ( with Phone, Email. Message, Online chat).
4. Providing report for regulatory compliance and qualify for CMS incentives.
5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access.
6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified.
7. Practice Fusion EHR system is easy to learn with very good navigation design.
8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction,
e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report).

Cons

1. Practice Fusion has no billing management feature although it can been integrated with other billing software.
2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues.
3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives.
4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member.
5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower.
6. Practice Fusion doesn't provide onsite help, and there are no regional help centers.
7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies.
8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC .
9. There is no upper level help staff available in Practice Fusion Customer service.
10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports.
11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service.

Showing 5 reviews of 424 Read all reviews

Practice Fusion FAQs

Below are some frequently asked questions for Practice Fusion.

Practice Fusion offers the following pricing plans:

  • Starting from: US$149,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Contact Practice Fusion for pricing information or a quote

Practice Fusion has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Practice Fusion supports the following languages:

English

Practice Fusion supports the following devices:

iPhone (Mobile), iPad (Mobile)

Practice Fusion integrates with the following applications:

NueMD

Practice Fusion offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Practice Fusion.