KeyPay

4.4 (26)
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Payroll solution for bureaus and accountants.

About KeyPay

Payroll & workforce management in the cloud for accountants, bookkeepers, outsourced payroll providers, and their clients. Built by payroll specialists, KeyPay helps to reduce time spent on payroll processing & improve client-employee interaction through Employee Self Service.

Over 750 partners (who process payroll for more than 200k businesses) now operate with KeyPay, with over $100b AUD of payments processed annually. KeyPay is available in Australia, the UK, New Zealand, Singapore, and Malaysia.


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KeyPay

4.4 (26)
VS.
Highly reviewed

Starting Price

US$4.00
month
R 35.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

25
171

Integrations

17
127

Ease of Use

4.2 (26)
4.2 (7,876)

Value for Money

4.5 (26)
4.2 (7,876)

Customer Service

3.9 (26)
4.0 (7,876)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.4 /5
(26)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
3.9/5

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Showing 5 reviews of 26
Chloe
Overall rating
  • Industry: Plastics
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

KeyPay - Fantastic product

Reviewed on 2019/10/01

Pros

You can try the system before you buy! Since implementing KeyPay, the time and attendance app Clock Me In gives visibility of timesheets allowing the HR and payroll team – and supervisors – to see time worked by employees and whether staff may have forgotten to clock in or out.
Eliminating the need to check data and chase staff, payroll went from being a day long process a week to a couple of hours. What’s more, staff no longer have to use physical fob keys, so there is no risk of loss or costs for replacing any hardware, which was previously a growing expense.

Cons

The rostering system does not suit our business roles and patterns which means we can't make the most of having an in built rostering system! The Clock Me In app not being able to operate or store data if tablet goes offline. Ongoing support - not being able to pick up the phone and explain a query to someone but having to put it into words via email.

Response from KeyPay

Hi Chloe, thanks so much for your review, it's fantastic that KeyPay has had such a positive impact in your business with Clock Me In. With the support, we're continuing to build out our support service with comprehensive articles, videos and webinars to streamline the payroll process further. We're keen to learn more about the rostering scenarios and see how we can help - we'll be in touch to get more details. Thanks once again for taking the time to review KeyPay :)

Angelique
Overall rating
  • Industry: Wine & Spirits
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Too easy!

Reviewed on 2019/10/01

The payroll processing is much more efficient and streamlined since using KeyPay.

The payroll processing is much more efficient and streamlined since using KeyPay.

Pros

KeyPay honestly makes processing payroll a breeze... It's the most easy to use, streamlined system I've had the pleasure of using. The built in Award interpreter is fantastic!!

Cons

There have been a few functions that haven't worked as expected, but once raised with the team, they are fixed or added to the development list for improvement.

Response from KeyPay

Thank you for taking the time to review KeyPay, Angelique. We're so happy to know that KeyPay is making payroll so easy for you. We strive to simplify payroll and compliance for our customers, so to hear you love our Award interpretation is fantastic!

Glad to know that we've been able to sort any issues, too. We'd love to hear a bit more about your payroll situation and see if we can help you in any other way. We'll be in touch.

Thanks again Angelique :)

Emad
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

KeyPay within Quickbooks online

Reviewed on 2024/10/10

Through Quickbooks, not that great abd very poor service

Through Quickbooks, not that great abd very poor service

Pros

.as a stand alon it is ok to have built in award

Cons

Worst thing they have done is transferring service to Quickbooks online

They are inexperienced, tickets take months to resolve and not fully resolved

Me personally

If Quickbooks and employment Hero insists of having integrated payroll within Quickbooks

I will have to find a complete alternative as it is not efficient way to run a business Luis it is not cheap as well

Deidre
Overall rating
  • Industry: Sports
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Location/Divisional reporting

Reviewed on 2019/10/01

Ability to upload timesheets from HR system and allocate directly to locations

Ability to upload timesheets from HR system and allocate directly to locations

Pros

Our employees work across different locations. We are able to capture the wages costs per location by creating location cost centres which are linked to our GL software

Cons

Would like some better reporting options or data extracts

Response from KeyPay

Many thanks for your review, Deidre :) We love to get this feedback and we're so happy that you're utilising the locations to your advantage.

We're always working on improving the product and your feedback on reporting / data extracts is extremely valuable. We understand you are accessing KeyPay via a partner of ours. If you'd like to share more detail, please do send this to your support contact. We'd love to hear more.

Thanks again. KeyPay

Margaret
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Keypay review

Reviewed on 2023/07/24

Frustrating. We just got onboard with Keypay and the staff adjusted to using Workzone, when KeyPay ...

Frustrating. We just got onboard with Keypay and the staff adjusted to using Workzone, when KeyPay changed the app and ceased workzone. Which meant staff had to get used to SWAG , which didn't work for many staff until we worked out that they had to uninstall it, disable their biometric access functions on their phones, then reinstall it. It still doesn't work for a few staff and there's no assistance to fix it.

Pros

The interface is user friendly and the leave calendar is clear.

Cons

When our staff put in their travel kilometers they have to use the timesheets function. Which means having to approve about an additional 200 timesheets every fortnight. Plus using timesheets is misleading in that they are not actually timesheets but travel exenses. And then we have to use the expenses function for other travel expenses such as tolls and parking. Plus when you go to approve leave you can't access the leave calendar on the same page.

Showing 5 reviews of 26 Read all reviews

KeyPay FAQs

Below are some frequently asked questions for KeyPay.

KeyPay offers the following pricing plans:

  • Starting from: US$4.00/month
  • Pricing model: Subscription
  • Free Trial: Available

AU / NZ: $4-6/employee/month UK: £2-3/employee/month

KeyPay has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

KeyPay supports the following languages:

English

KeyPay supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

KeyPay integrates with the following applications:

Agrimaster, Deputy, FreshBooks, Lightspeed, NetSuite, Note It, Odoo, Paytron, QuickBooks Online, Saasu, Tanda, Telleroo, TimeSite Pro, Wageloch, Xero, Zoho Books, vSure

KeyPay offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base

Related categories

See all software categories found for KeyPay.