Tiledesk

4.5 (146)
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Conversational Automation Made Easy

About Tiledesk

Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.

Teams can create automated lead-gen campaigns and get live updates on leads' activity across all channels. Users can generate leads through corporate websites, convert them into customers and start engaging with them on mobile applications. Businesses can also create an engaging customer experience by using AI-powered chatbots on Facebook Messenger or WhatsApp.

Tiledesk is an innovative platform revolutionizing the way chatbots and conversational apps are created, all without requiring any coding skills. With our intuitive visual builder, users can effortlessly combine engagement rules and AI capabilities, bringing their desired conversation designs to life.

Simplifying lead generation and enhancing customer excellence, Tiledesk seamlessly integrates across various digital channels, including websites, WhatsApp, mobile apps, Facebook Messenger, and more. Our platform provides an open ecosystem for conversation designers and chatbot developers, fostering collaboration and knowledge sharing. Users can import pre-built templates, accelerating time-to-market and leveraging the expertise of the community.

What sets Tiledesk apart is our unique orchestration engine. It allows for the decoupling of complex projects into multiple stories, enabling dynamic involvement or removal of chatbots and conversational apps for specific use cases. This approach significantly reduces development complexity and provides unparalleled flexibility.

Tiledesk prides itself on being the first no-code chatbot builder with no learning curve. Our platform empowers users to quickly create sophisticated chatbot solutions, all while benefiting from a thriving community of like-minded professionals. Collaborate, learn, and create remarkable conversational experiences with Tiledesk.

Discover the power of effortless conversation design and join the Tiledesk community today.


Key benefits of Tiledesk

Tiledesk offers a range of benefits to businesses. With our platform, you can effortlessly create chatbots and conversational apps without coding. Streamline customer interactions, automate support processes, and enhance lead generation. Seamlessly integrate across multiple digital channels. Leverage pre-built templates and a thriving community for accelerated time-to-market. Our unique orchestration engine reduces development complexity. Experience the power of Tiledesk today for exceptional conversational experiences.

Tiledesk benefits include advanced lead qualification capabilities. With our platform, you can automate lead qualification processes, ensuring that your sales team focuses on high-quality leads, resulting in improved conversion rates and increased online sales. Tiledesk's chatbots can engage website visitors, gather valuable information, and provide personalized recommendations, leading to a higher likelihood of successful sales conversions. By leveraging Tiledesk's lead qualification features, businesses can optimize their sales funnel, drive more targeted interactions, and ultimately boost their online sales performance.

Tiledesk empowers businesses with the benefits of conversational commerce across all digital channels. By leveraging our platform, you can engage customers seamlessly on websites, WhatsApp, mobile apps, Facebook Messenger, and more. Conversational commerce enables personalized interactions, instant customer support, and real-time product recommendations, fostering customer satisfaction and loyalty. With Tiledesk, you can unlock the potential of conversational commerce, delivering a superior customer experience, increasing customer engagement, and driving sales across all digital touchpoints. Harness the power of conversational commerce with Tiledesk and revolutionize your business's online presence.


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Tiledesk Software - Tiledesk no-code chatbot visual builder
Tiledesk Software - Prioritize tasks using ChatGPT
Tiledesk Software - Ready to use chatbot templates
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Tiledesk Software - Tiledesk no-code chatbot visual builder
Tiledesk Software - Prioritize tasks using ChatGPT
Tiledesk Software - Ready to use chatbot templates

Not sure about Tiledesk? Compare with a popular alternative

Tiledesk

4.5 (146)
VS.
Highly reviewed

Starting Price

€15.00
month
US$39.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

103
116

Integrations

16
8

Ease of Use

4.5 (146)
4.7 (205)

Value for Money

4.5 (146)
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Customer Service

4.4 (146)
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Reviews

Overall rating

4.5 /5
(146)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.4/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 146
Susang
Susang
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good automated chatbot software

Reviewed on 2023/03/25

My experience so far has been very good with Tiledesk. It is a clean software with very minimum...

My experience so far has been very good with Tiledesk. It is a clean software with very minimum fuss.

Pros

One thing that I like very much about Tiledesk is that it is open source. Also, the lead capture through the chatbot is very accurate and prompt and it is very helpful for us

Cons

In terms of knowledge base and help desk, I feel there is still a long way to go to make this software worth the amount. There are some inefficiencies here which can be corrected

Terrum
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for an open-source live chat and chatbot, but also hosted for free with paid options

Reviewed on 2022/12/20

My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the...

My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the support I have received and I look forward to being a very long-term client with Tiledesk.

Pros

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all. The support and features have been really great.

Cons

It still has a lot to desire, and some bugs that need fixing and some vital features missing, but they appear to be very willing to add these features once you request them.

Aswath
Overall rating
  • Industry: Consumer Goods
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smart and feature rick solution for sales team

Reviewed on 2023/01/31

Pros

Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.

Cons

The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.

Diego
Overall rating
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good tool with growth potential

Reviewed on 2022/07/21

Pros

Ease of use and willingness of the team to listen to possible improvements.

Cons

Overall, nothing particularly noteworthy

Alternatives Considered

Kommunicate

Reasons for Switching to Tiledesk

Mainly pricing, functionalities and ease of use.
Rahul
Rahul
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for connecting and collaborations

Reviewed on 2023/03/01

Overall experience with tilesdesk was not bad but I felt that it helps our employees to collaborate...

Overall experience with tilesdesk was not bad but I felt that it helps our employees to collaborate and work together. Which helps us in tracking better results of the company.

Pros

Tiledesk connects our organization with different messaging channels that Include WhatsApp, Facebook, telegram, etc. Now we can easily connect and communicate with all of our customers on the single channel provided by them.

Cons

As Tiledesk integrates with lots of messaging platforms but it may not integrate with some of the tools and software that companies adopt and use, which can be irritating sometimes.

Showing 5 reviews of 146 Read all reviews

Tiledesk FAQs

Below are some frequently asked questions for Tiledesk.

Tiledesk offers the following pricing plans:

  • Starting from: €15.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Use the Free Forever plan to discover conversation automation. The Basic plan is for individuals who want to automate simple website conversations. The Pro plan is designed for individuals and small teams looking to expand automation across channels. The Enterprise plan allows you to exploit all the premium features and receive support for designing tailor-made chatbots.

Tiledesk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Tiledesk supports the following languages:

Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian

Tiledesk supports the following devices:

Android (Mobile), iPhone (Mobile)

Tiledesk integrates with the following applications:

Brevo, Customer.io, Dialogflow, HubSpot CRM, Joomla, Messenger, PrestaShop, Rasa, Shopify, Stripe, Telegram, Twilio, WhatsApp API, Wix, WordPress, Zapier

Tiledesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

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