Tiledesk
About Tiledesk
Tiledesk allows businesses to engage with customers throughout their journey. It offers different functionalities, from lead generation to post-sales, from WhatsApp to your website.
Teams can create automated lead-gen campaigns and get live updates on leads' activity across all channels. Users can generate leads through corporate websites, convert them into customers and start engaging with them on mobile applications. Businesses can also create an engaging customer experience by using AI-powered chatbots on Facebook Messenger or WhatsApp.
Tiledesk is an innovative platform revolutionizing the way chatbots and conversational apps are created, all without requiring any coding skills. With our intuitive visual builder, users can effortlessly combine engagement rules and AI capabilities, bringing their desired conversation designs to life.
Simplifying lead generation and enhancing customer excellence, Tiledesk seamlessly integrates across various digital channels, including websites, WhatsApp, mobile apps, Facebook Messenger, and more. Our platform provides an open ecosystem for conversation designers and chatbot developers, fostering collaboration and knowledge sharing. Users can import pre-built templates, accelerating time-to-market and leveraging the expertise of the community.
What sets Tiledesk apart is our unique orchestration engine. It allows for the decoupling of complex projects into multiple stories, enabling dynamic involvement or removal of chatbots and conversational apps for specific use cases. This approach significantly reduces development complexity and provides unparalleled flexibility.
Tiledesk prides itself on being the first no-code chatbot builder with no learning curve. Our platform empowers users to quickly create sophisticated chatbot solutions, all while benefiting from a thriving community of like-minded professionals. Collaborate, learn, and create remarkable conversational experiences with Tiledesk.
Discover the power of effortless conversation design and join the Tiledesk community today.
Key benefits of Tiledesk
Tiledesk offers a range of benefits to businesses. With our platform, you can effortlessly create chatbots and conversational apps without coding. Streamline customer interactions, automate support processes, and enhance lead generation. Seamlessly integrate across multiple digital channels. Leverage pre-built templates and a thriving community for accelerated time-to-market. Our unique orchestration engine reduces development complexity. Experience the power of Tiledesk today for exceptional conversational experiences.
Tiledesk benefits include advanced lead qualification capabilities. With our platform, you can automate lead qualification processes, ensuring that your sales team focuses on high-quality leads, resulting in improved conversion rates and increased online sales. Tiledesk's chatbots can engage website visitors, gather valuable information, and provide personalized recommendations, leading to a higher likelihood of successful sales conversions. By leveraging Tiledesk's lead qualification features, businesses can optimize their sales funnel, drive more targeted interactions, and ultimately boost their online sales performance.
Tiledesk empowers businesses with the benefits of conversational commerce across all digital channels. By leveraging our platform, you can engage customers seamlessly on websites, WhatsApp, mobile apps, Facebook Messenger, and more. Conversational commerce enables personalized interactions, instant customer support, and real-time product recommendations, fostering customer satisfaction and loyalty. With Tiledesk, you can unlock the potential of conversational commerce, delivering a superior customer experience, increasing customer engagement, and driving sales across all digital touchpoints. Harness the power of conversational commerce with Tiledesk and revolutionize your business's online presence.
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Streamlining Your Support Operations with Tiledesk
Reviewed on 2023/01/18
Tiledesk is a powerful customer support platform that can help any business to improve customer...
Tiledesk is a powerful customer support platform that can help any business to improve customer support operations and increase efficiency, which can have a positive impact on the business, with ticket management system, real-time notifications, reporting and analytics capabilities, live chat, chatbot, multi-channel communication, knowledge base management, email management, activity tracking, CRM, performance metrics, customizable fields, third-party integrations, API, social media integration, customizable branding, Surveys & Feedback, activity dashboard, and customer history, are some of the features that can help businesses to improve customer support operations and increase efficiency.
Pros
- Comprehensive ticket management system.- Real-time notifications.- Chatbot capabilities.- Robust analytics and reporting capabilities.- Multi-channel communication.- Knowledge base management.- Third-party integrations.- API and REST API.
Cons
- Limited customization options.- Limited Third-party integration.
Reasons for Switching to Tiledesk
- Tiledesk offer a list of features & functionality that is not available in many alternatives.- Tiledesk have a more competitive pricing structure compared to the other alternatives.- Tiledesk have a better UI & ease of use compared to the other alternatives.- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple, Smart and Easy to use chatbot solution!
Reviewed on 2022/11/27
Tiledesk is a great tool for develop instant live chat bots and assistants quickly, it has allowed...
Tiledesk is a great tool for develop instant live chat bots and assistants quickly, it has allowed us to build chatbots which can guide redirect user to the right technical documentation of our product, which have further helped us reducing our ticket counts.
Pros
1.Easy to use with a friendly and robust user interface2 Chatbots can be developed on the go 3 Not much expertise required, anybody can create a chatbot4 Good and responsive customer support5 Helps reducing your ticket queues by automating repetitive tasks6.Chatbots can be easily used in WhatsApp ,Facebook, etc7. No limits on number of chatbot one can create
Cons
1. More integration options can be added 2 .Addition of NLP models can make it more AI automated3 Follow up option can be added which can resume previous chats.
- Industry: Consumer Goods
- Company size: 5,001–10,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Smart and feature rick solution for sales team
Reviewed on 2023/01/31
Pros
Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.
Cons
The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.
- Industry: Sporting Goods
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Open-source CX with a future
Reviewed on 2023/03/11
Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short...
Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes.
Pros
Tiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.
Cons
There are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design.
Reasons for Switching to Tiledesk
For the stage of my operation, the pricing and the ease of implementation were key.- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best open source live chat platform for customer engagement and business conversations !
Reviewed on 2022/12/23
Its amazing till date. The best open source chat software for business conversations in most easy...
Its amazing till date. The best open source chat software for business conversations in most easy and simplistic manner possible. The AI chat service is operated 24*7 without any interruptions which sets up instantly and does not pose any issue. The deployment and integration is easiest than ever. There are 24*7 customer service support provided without any issue. Bot replies are instant and no problem happens anywhere.
Pros
Unified and simplified conversational platform for businesses and professionals. It helps in managing multiple communication channels through single messaging platform which is easy and smooth. The platform is not cumbersome at all and is easy to understand and operate. Their in built chatbot service functions with efficiency and speed. The chat bot is smart with AI features embedded in it to work efficiently. It is not costly at all and comes with flexible subscriptions which can meet needs of all sorts of businesses from small to large without any issue.It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly. No trouble faced at all. No lags or slow working. Easy deployment .
Cons
More and more customization is requested for its best compatibility and integration with other applications like messaging apps and other lead generation sales software. Trial period should be extended further. Rest everything is just amazing.
Reasons for Switching to Tiledesk
Tiledesk is chosen above others due to its cost effective features which are easily customizable and integrates excellently with any kind of IT platforms. The chatbot is adaptable to any kinds of business requirement. Trial version is very good and helps to a great extent in finalization of the final buy.Tiledesk FAQs
Below are some frequently asked questions for Tiledesk.Q. What type of pricing plans does Tiledesk offer?
Tiledesk offers the following pricing plans:
- Starting from: €15.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Use the Free Forever plan to discover conversation automation. The Basic plan is for individuals who want to automate simple website conversations. The Pro plan is designed for individuals and small teams looking to expand automation across channels. The Enterprise plan allows you to exploit all the premium features and receive support for designing tailor-made chatbots.
Q. Who are the typical users of Tiledesk?
Tiledesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tiledesk support?
Tiledesk supports the following languages:
Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Tiledesk support mobile devices?
Tiledesk supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Tiledesk integrate with?
Tiledesk integrates with the following applications:
Brevo, Customer.io, Dialogflow, HubSpot CRM, Joomla, Messenger, PrestaShop, Rasa, Shopify, Stripe, Telegram, Twilio, Wix, WordPress, Zapier
Q. What level of support does Tiledesk offer?
Tiledesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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