Zendesk Talk

Connecting customers to Agents through voice and message

About Zendesk Talk

Zendesk Talk is a new way for customers to talk to your agents. It’s integrated with all your other communication channels and brings together agents, customers, and everything you need to handle customer queries. You can see customer information and move between channels without leaving the conversation. Zendesk Talk is sold within the Zendesk Suite and is available in 5 different plans. Review the pricing page to see which option is best for your business.


Images

Zendesk Talk Software - Call Center Dashboard
Zendesk Talk Software - Call Interface
Zendesk Talk Software - Call contacts within the platform
Zendesk Talk Software - Ticketing Creation after call ended
Zendesk Talk Software - Call recording
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Zendesk Talk Software - Call Center Dashboard
Zendesk Talk Software - Call Interface
Zendesk Talk Software - Call contacts within the platform
Zendesk Talk Software - Ticketing Creation after call ended
Zendesk Talk Software - Call recording

Reviews

Overall rating

4,7 /5
(18)
Value for Money
4,3/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
4,5/5

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Showing 5 reviews of 18
Ankit
Ankit
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best way to Improve customer service

Reviewed on 2023/09/30

Overall experience with Zendesk is perfect it's help us to save time and many benifits are there ,...

Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it .

Pros

I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk

Cons

It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk

Ramya
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zendesk Talk Review

Reviewed on 2023/09/25

Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are...

Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity.

Pros

Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support.

Cons

Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard.

Albert
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Communication Software for Businesses

Reviewed on 2022/11/24

The overall experience has been positive and it met the requirements that we initially had which...

The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses.

Pros

As our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business.

Cons

Although the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities.

Suzanne
Overall rating
  • Industry: Insurance
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent live chat tool

Reviewed on 2023/05/01

Excellent tool to support internal and external communication resulting in a better customer and...

Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users.

Pros

Allows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development.

Cons

Would be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly

Jia Fretz
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zendesk Talk Feedback

Reviewed on 2023/03/27

Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier...

Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.

Pros

If you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice.

Cons

It is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.

Showing 5 reviews of 18 Read all reviews

Zendesk Talk FAQs

Below are some frequently asked questions for Zendesk Talk.

Zendesk Talk offers the following pricing plans:

  • Starting from: US$49,00
  • Free Trial: Not Available

Zendesk Talk has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Zendesk Talk supports the following languages:

English

Zendesk Talk supports the following devices:

We do not have any information about what integrations Zendesk Talk has

We do not have any information about what support options Zendesk Talk has

Related categories

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