About Sensei Cloud

Carestream Dental is the trusted industry partner in providing integrated, intuitive and scalable practice management solutions that power centralized operations for thriving group practices.

Unlike competitive solutions, Sensei Cloud was built around user observations and is constantly being improved based on customer insights.


Key benefits of Sensei Cloud

• True Cloud – a browser-based platform with anywhere and anytime access enhances productivity and increases efficiency through workflow-centered design
• Predictable cost – eliminates the need for additional hardware and reduces IT cost and liabilities
• Imaging included – fully diagnostic cloud imaging 2D & 3D included, securely stored on the cloud for storage and retrieval
• Insights to profitability - Visual KPIs with graphic dashboards identify targets for improvements and growth areas
• Scalable – enables growing practices to expand easily by simplifying the process of adding new locations
• Agile – adapts to customer needs identified through customer feedback and collaboration, empowering them to play a role in future design and direction
• Multi-tasking friendly – allows users to open multiple areas of the application without closing others, preventing them from losing their current place in the software


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Sensei Cloud Software - For enterprising dental professionals, Sensei Cloud is your digital mentor that helps you be the best healthcare provider and business manager you can be.
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Sensei Cloud Software - For enterprising dental professionals, Sensei Cloud is your digital mentor that helps you be the best healthcare provider and business manager you can be.

Not sure about Sensei Cloud? Compare with a popular alternative

Sensei Cloud

3,8 (28)
VS.
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Starting Price

No pricing found
US$16,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

72
118

Integrations

No integrations found
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Ease of Use

3,8 (28)
4,6 (5 577)

Value for Money

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Customer Service

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Reviews

Overall rating

3,8 /5
(28)
Value for Money
3,3/5
Features
3,5/5
Ease of Use
3,8/5
Customer Support
3,8/5

Already have Sensei Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 28
Spencer
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sensei Cloud is the best

Reviewed on 2022/11/16

My experience has been great so far. Customer service is very prompt at addressing my issues. There...

My experience has been great so far. Customer service is very prompt at addressing my issues. There has been very little downtime and the software works exactly as advertised.

Pros

The software is very easy to use. Everything that I need is built in and I can use it from any computer. It’s really easy to switch between my practices and view imaging so I can pretty much work I don’t have to pay for extra licenses and user names.

Cons

There aren’t many things I don’t like. There are features I would like to them add like the ability for patients to check in Via text or a sign in screen but there are updates every day so that is probably on the way.

Response from Carestream Dental

Thank you for the positive review. We value all customer feedback as we constantly strive to improve the customer experience.

Vincent
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sense Cloud

Reviewed on 2023/10/12

The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functional...

The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface.

Pros

I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great. It is easy to find what you need, even if it is your first time using the software. It makes our office look like we utilize state-of-the-art technology, which is important. I love that everything is backed up immediately with unlimited storage, making our old server obsolete. The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success.

Cons

Conversion, as I am sure with any software, is messy. Sensei can be quirky with certain functionality, which requires our team to find workarounds for what should be easy tasks. Functionality that seems common sense from other practice management software within the Carestream family was not ported over, which makes our office less efficient. Reporting is lacking and confusing at times. Billing needs a complete overhaul. Sensei Imaging, which one would expect to be a seamless integration within Sensei Cloud creates a variety of issues and lacks basic functionality. Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money. Other PMS is priced by location vs. by Provider, which makes more sense. If current pricing included Practice Manager as well and all were rolled into one nice package and one site, you would say the price is spot on. We are paying a premium to use Sensei Cloud at this point for the look and feel. No other PMS looks as clean and modern in my opinion.

Alternatives Considered

CareStack, Dentrix Ascend and Curve Dental

Reasons for Choosing Sensei Cloud

Server end of life. Wanted a cloud-based option and wanted to remain within the Carestream family of products for, what we thought, would be an easier transition.

Reasons for Switching to Sensei Cloud

Wanted to stick within Carestream Family and Sensei just looks way more professional and clean.
Tom
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sensei Cloud Review

Reviewed on 2024/01/16

Pros

Allows me to see patient files, set up appointments, view x-rays and set up treatment plans.

Cons

Wish the payment section in the Financial area would allow us to put $0.00.

JOHN
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Too many lumps , not ready for primetime time

Reviewed on 2024/01/21

In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea...

In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea pigs. There is WAY too much wrong to fix in short order. After 3 weeks , we are aborting back to Pworks till the dust settles then we will look elsewhere. BTW, back in the day, we were Beta testers for Pworks 5.0 and the office has been computerized since 1980 with Commodore 64s and Premier from AG Florian.

Pros

Office manager likes claims handling, billing options

Cons

Everything else. Between my Office manager and 2 receptionists, there is over 105yrs of experience in the profession. These are the top of the topshelf workers. I have a mutiny on my hands and have never seen a new piece of software, equipment, etc destroy moral as fast as Sensei has and they spent a month online practicing. Buffering is slow. It doesn't save things then you find 4 copies the next day. Can't delete templates etc as you learn...just inactivate, etc.
Complete modules don't work!!!
Stupid things like "acquire a new image" to open imaging to view films.

Michelle
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great program and a work in progress

Reviewed on 2023/11/08

Pros

I love the hyper links in the system and the ease of navigation throughout the system. The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements. The correspondence and email functions within the program are very useful and appreciated as well.

Cons

The ledger functions could be expanded and made to function with more ease. The treatment planning could also add some features to make the process easier and user friendly. Posting procedures could also have features that would prevent mistakes as well like incorrect teeth numbers for certain procedures.

Alternatives Considered

Dentrix Ascend

Reasons for Choosing Sensei Cloud

We were looking for an updated software that was truly cloud based as we were having issued with the hosted cloud going down and we couldn't access the software and the ability for patients to fill out forms electronically and confirmation text as well.

Reasons for Switching to Sensei Cloud

We also tried the TDO software which was specific to Endodontics. We decided to go with Sensei because of the ability to convert our images and the cost of the software. As well as we were already using a CareStream product Softdent and it would be easier to transition.
Showing 5 reviews of 28 Read all reviews

Sensei Cloud FAQs

Below are some frequently asked questions for Sensei Cloud.

Sensei Cloud has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Sensei Cloud supports the following languages:

English

Sensei Cloud supports the following devices:

We do not have any information about what integrations Sensei Cloud has

Sensei Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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