---
description: Learn how Quadient Customer Journey Mapping can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Quadient Customer Journey Mapping Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Quadient Customer Journey Mapping](/software/2061722/quadient-customer-journey-mapping)

# Quadient Customer Journey Mapping

Canonical: https://www.getapp.za.com/software/2061722/quadient-customer-journey-mapping

> Quadient Customer Journey Mapping is a cloud-based software designed to help businesses gain insights into customer experiences across touchpoints and channels. It allows teams to create a customer journey map that identifies the touchpoints of customers.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Quadient
- **Location**: New York, US
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Quadient for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Action Management
- Activity Dashboard
- Behavioral Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Journey Mapping
- Customer Profiles
- Customer Touchpoints
- Dashboard
- Data Visualization
- Feedback Management
- Multi-Channel Data Collection
- Personalization
- Reporting & Statistics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations
- Visual Analytics

## Support Options

- Email/Help Desk

## Category

- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)
- [Customer Journey Mapping Tools](https://www.getapp.za.com/directory/1611/customer-journey-mapping-tools/software)

## Alternatives

1. [Hotjar](https://www.getapp.za.com/software/101789/hotjar) — 4.6/5 (539 reviews)
2. [Lucky Orange](https://www.getapp.za.com/software/112955/lucky-orange) — 4.7/5 (260 reviews)
3. [cxomni](https://www.getapp.za.com/software/130559/cx-omni-cxm-cloud) — 4.7/5 (7 reviews)
4. [Pendo](https://www.getapp.za.com/software/107315/pendo-platform) — 4.5/5 (238 reviews)
5. [Microsoft Clarity](https://www.getapp.za.com/software/2051298/microsoft-clarity) — 4.8/5 (56 reviews)

## Reviews

### "Best Customer Journey Mapping Tool for Easy Collaboration in Real Time." — 4.0/5

> **Verified Reviewer** | *19 May 2022* | Market Research | Recommendation rating: 8.0/10
> 
> **Pros**: Robust features for a digital marketing team to monitor metrics across web campaigns to increase revenue. SIngle web interface helps us to easily view and take action on all of the customer communications. The solution directly links with the digital and physical touchpoints customers use such as emails, statements, contracts, and audio and video files.
> 
> **Cons**: The complex web of multiple channels and complicated buying persona in a single customer journey map sometimes make it miss leading.
> 
> It was an immersive experience for digital transformation in our company. The action management, customer profiles, and easy-to-use features helped to drive customer engagement.

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### "An amazing Customer Communications Management  and Experience Management technology provider" — 4.0/5

> **Verified Reviewer** | *19 May 2022* | Research | Recommendation rating: 8.0/10
> 
> **Pros**: I like the way the platform helped me in understanding customers’ perspective and optimize interactions across all touchpoints as well as visualize and deliver consistent experiences across entire customer journey.
> 
> **Cons**: It would be great if it can add more orchestration and integration capabilities and focus on adding more integration with multiple analytics platforms.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2061722/quadient-customer-journey-mapping)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/quadient-customer-journey-mapping/> |
| en-AE | <https://www.getapp.ae/software/2061722/quadient-customer-journey-mapping> |
| en-AU | <https://www.getapp.com.au/software/2061722/quadient-customer-journey-mapping> |
| en-CA | <https://www.getapp.ca/software/2061722/quadient-customer-journey-mapping> |
| en-GB | <https://www.getapp.co.uk/software/2061722/quadient-customer-journey-mapping> |
| en-IE | <https://www.getapp.ie/software/2061722/quadient-customer-journey-mapping> |
| en-NZ | <https://www.getapp.co.nz/software/2061722/quadient-customer-journey-mapping> |
| en-SG | <https://www.getapp.sg/software/2061722/quadient-customer-journey-mapping> |
| en-ZA | <https://www.getapp.za.com/software/2061722/quadient-customer-journey-mapping> |

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