HelpCenter.io

4.8 (11)
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Empower your customers for self-service

About HelpCenter.io

HelpCenter.io makes it easy for businesses to build and manage customer-facing and internal knowledge bases. With our full-featured intuitive and collaborative content editor, powerful template manager with live preview, and detailed stats, you can be sure it is the right place for all your content and documentation.


Key benefits of HelpCenter.io

No-code customization of your knowledge base theme with Template Editor of HelpCenter.io offering drag and drop and live-preview.
A great-looking base template comes included.
Focus on crafting your content, not formatting it, with HelpCenter.io's rich and collaborative content editor.
Detailed analytics of your content so you always know what works for your customers and what doesn't and where to improve next.


Images

HelpCenter.io Software - Easy article management, rearrange with drag and drop.
HelpCenter.io Software - A content editor providing everything you may need to craft helpful content.
HelpCenter.io Software - Quick article changes from the high-level articles overview.
HelpCenter.io Software - Great template with tons of customizability options comes included.
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HelpCenter.io video
HelpCenter.io Software - Easy article management, rearrange with drag and drop.
HelpCenter.io Software - A content editor providing everything you may need to craft helpful content.
HelpCenter.io Software - Quick article changes from the high-level articles overview.
HelpCenter.io Software - Great template with tons of customizability options comes included.

Not sure about HelpCenter.io? Compare with a popular alternative

HelpCenter.io

4.8 (11)
VS.
Highly reviewed

Starting Price

US$99.00
month
US$20.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

24
80

Integrations

No integrations found
100

Ease of Use

5.0 (11)
4.4 (172)

Value for Money

5.0 (11)
4.3 (172)

Customer Service

5.0 (11)
4.6 (172)
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Reviews

Overall rating

4.8 /5
(11)
Value for Money
5/5
Features
4.2/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 11
Verified Reviewer
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best help center app available.

Reviewed on 2021/09/28

Support is very helpful and friendly. Tbh, I had a few problems setting up the page, but with the...

Support is very helpful and friendly. Tbh, I had a few problems setting up the page, but with the supports help, I think it's looking pretty good now.

Pros

Easy to navigate and edit articles, easy to customize, and pretty good search function.

Cons

1. There is no "add table" function, which is kind of problematic, as we need to generate HTML code and add it to the article. Adding the feature would be nice.
.
2. It would be cool if helpcenter.io is compatible with Gorgias, Zendesk, Zohodesk.

Alternatives Considered

Help Scout and Zendesk Suite

Reasons for Choosing HelpCenter.io

The search function was horrible, and the support is not responding, had no choice but to check for other option.

Reasons for Switching to HelpCenter.io

The others required massive coding.

Response from HelpCenter Solutions

Thank you for the nice words. Glad we were able to make it easier for you build a great help center.

As to the tables support in the editor and the integrations. These are both on our backlog and should be available in HelpCenter.io soon.

Johannes
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Feeling "at home" with an unusual residence for my website

Reviewed on 2024/09/24

For the overall experience, the first word that comes up is "familiar".
I kind of feel "at home"...

For the overall experience, the first word that comes up is "familiar".
I kind of feel "at home" with all the "non-tangibles". How [sensitive content hidden] & his team communicate; how I can use the dashboard intuitively; how it improves continuously. Hard to put into words, but it just "feels right" to be here & use this tool not only as an addition to my website, but as my actual website.

Pros

Hard to say what I like most. Three things come to mind:
1) The flexibility of the tool & how easy it is to use (at least for me it works pretty intuitively)
2) The direction (how it has evolved over the years that I've used it, even integrating some suggestions I made)
3) The communication & support from [sensitive content hidden] (it really feels like he wants to help/support if I have an issue or an idea.

Reflecting about it, the last point may actually be the most important. Certainly the main reason why I feel very comfortable recommending Helpcenter.io to my friends. 🙂

Cons

What comes to mind first about what I like least is the fact (?) that I can't synchronize my Online-Articles with offline Documents. I would love to write most of the articles while being offline (and not in code) and it would be a biig improvement if I could easily synch them in a way that updates my existing articles without me having to copy&paste for hours.

Alternatives Considered

Zendesk QA

Reasons for Switching to HelpCenter.io

At the time it was waaay cheaper than the alternatives and still didn't seem to lack any important features (for my way of usage). So I tried it out, loved it & therefor stayed. :)
Anselm
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simple yet (or even therefore) powerful

Reviewed on 2024/08/20

We used it to create a knowledge base for our organization and often times when you do stuff like...

We used it to create a knowledge base for our organization and often times when you do stuff like that, it doesn't really work or gets complicated quickly. But this time with helpcenter.io it actually was quite sustainable and we used it a lot. I think the simplicity of the tool plays a big role in it.

Pros

The feeling that there are real humans behind it and therefore lots of opportunities for change and flexibility in the future. -> That it's evolving and not just a big burocratic company with a set product, where the individual customer is relevant and nothing really happens.

Cons

because there wasn't the option to create templates there were some mistakes because we did that stuff manually.
I think that changed now. :)

Abhi
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional Support and Great Value

Reviewed on 2024/08/22

Our experience with HelpCenter.io has been highly positive. Despite our initial doubts, the...

Our experience with HelpCenter.io has been highly positive. Despite our initial doubts, the platform proved to be an excellent choice, offering straightforward usability and great flexibility. Compared to other help center solutions we evaluated, HelpCenter.io stands out for its simplicity and fair pricing. The user interface is intuitive, and the customer service is outstanding, making it a reliable and cost-effective solution for our needs.

Pros

What stood out most about HelpCenter.io was their exceptional customer service and the overall value for the price. Initially, we were concerned about the platform's customization options, but that worry quickly dissipated. When we reached out to cancel our subscription due to these concerns, we were pleasantly surprised by a personal response from the [sensitive content hidden]. He not only addressed our customization needs but also provided us with three complimentary months of service. This gesture, along with the team's dedicated support, ensured that we ended up with a help center tailored perfectly to our requirements. Additionally, HelpCenter.io offers a flat rate that remains consistent regardless of the number of team members, making it easy to scale without worrying about rising costs.

Cons

Our initial concern was the perceived lack of customization options. However, this issue was promptly resolved by the proactive support from [sensitive content hidden] and his team, so it no longer affects our view of the service.

Alternatives Considered

Zendesk Suite

Reasons for Switching to HelpCenter.io

HelpCenter.io stands out in comparison to Zendesk for several key reasons. Unlike Zendesk, which is often criticized for its high cost and challenging customer service accessibility, HelpCenter.io offers a more affordable flat-rate pricing model without escalating costs as your team grows. The user interface and experience of HelpCenter.io are notably more intuitive, making it easier to navigate and customize without a steep learning curve. Most importantly, HelpCenter.io excels in customer service; while reaching support at Zendesk can be notoriously difficult, HelpCenter.io’s founder is readily available via email, ensuring prompt and personalized assistance. This level of accessibility and support significantly enhances the overall experience with HelpCenter.io.
Ilya
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product

Reviewed on 2023/05/24

We were able to set up and launch a Help Center for [sensitive content hidden]
within days.

We were able to set up and launch a Help Center for [sensitive content hidden]
within days.

Pros

It is easy to set up and use. Lots of functionality is available from the box.

Cons

Bugs in the layout that appear from time to time.

Showing 5 reviews of 11 Read all reviews

HelpCenter.io FAQs

Below are some frequently asked questions for HelpCenter.io.

HelpCenter.io offers the following pricing plans:

  • Starting from: US$99.00/month
  • Pricing model: Subscription
  • Free Trial: Available

HelpCenter.io has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

HelpCenter.io supports the following languages:

English

HelpCenter.io supports the following devices:

We do not have any information about what integrations HelpCenter.io has

HelpCenter.io offers the following support options:

Email/Help Desk, Knowledge Base

Related categories

See all software categories found for HelpCenter.io.