Smartwebs

4.4 (169)
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Cloud-based homeowner association management software

About Smartwebs

With Smartwebs, you can automate accounting, work orders, violations, and more for HOA communities.

Say goodbye to outdated accounting software and spreadsheets and hello to automated workflows and triggers.

Smartweb's all-in-one platform + mobile app eliminates the need for multiple tabs and software integrations.


Key benefits of Smartwebs

Built-in automation, workflow, triggers, integrations, and easy-to-use cloud and mobile interfaces.


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Smartwebs

4.4 (169)
VS.

Starting Price

US$0.40
month
US$95.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

53
15

Integrations

3
No integrations found

Ease of Use

4.3 (169)
5.0 (1)

Value for Money

4.3 (169)
5.0 (1)

Customer Service

4.3 (169)
5.0 (1)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.4 /5
(169)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.3/5

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Showing 5 reviews of 169
Nicole
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Smartwebs Review

Reviewed on 2022/08/09

I have enjoyed using Smartwebs so far and look forward to continuing to use this software in the...

I have enjoyed using Smartwebs so far and look forward to continuing to use this software in the future.

Pros

The product is user-friendly and much easier than tracking with physical papers. I like that it is accessible remotely. Committee members are easily able to view ARC applications virtually without having to attend meetings in person. Smartwebs support is always easily reachable, friendly to speak with, and does their best to resolve any issues. If they are not sure of the answer immediately, they will call you back once they find a resolution. You can count on them.

Cons

I like that violation letters have auto-drafted text, which saves a lot of time when sending notices. However, I wish ARC letters had the same features. There is text particular to each kind of project that needs to be included in the notices. This is manually inputted each time, but would save a lot of time if the text was also auto-drafted.

Diana
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Smartwebs usage

Reviewed on 2021/11/29

It use to be good, but now there are so many "flaws" that we are finding that we are going to be...

It use to be good, but now there are so many "flaws" that we are finding that we are going to be using a different software program that incorporates the same type of usage as Smartwebs.

Pros

I like that it is easier for the staff to do compliance checks in the field. The off-line app lets us supply them with tablets that do not need phone numbers in order to run the app.

Cons

It is frustrating to have to use the same category/sub-category for a different violation for the same property and because of the way Smartwebs works, it won't let you, so you have to end up creating a new category/sub-category, which is then for the whole company and not just that community. We have had some very severe synching issues in the past 6 months which, at least some, have never been resolved as of yet. We can't even get them to let us know what the issue is and everytime we call or email, there is either a non answer or no answer at all.

Sandra
Overall rating
  • Industry: Information Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Fair

Reviewed on 2021/11/19

See prior comment

See prior comment

Pros

I like that the homeowner can submit their ARC themselves. It cuts down on handling paper. It is not a back product and over time I am sure it will get better as you get the kinks out.

Cons

The processing fee that is charged to homeowners as soon as the ARC is submitted and they do not have the option to pull that ARC back without paying the fee. Also some elderly that do not use computers cannot submit the ARC themselves. We have to chase down board members to sign in and review/approve or deny an ARC. The training for use is not always great and the trainers sometime get angry with us that need to learn.

Jennifer
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smart Webs Review

Reviewed on 2021/12/06

Very user friendly and easy to navigate

Very user friendly and easy to navigate

Pros

Ease of Resident submissions and responses to submissions
Saving all the submissions information electronically instead of using paper
notifications of all submissions sent to residents confirming accepting of requests
Ability to use personalized templates for ARC response letters
Search functions for past submissions are very easy
Ability to keep a written paper trail of all correspondence to homeowner without having to create folders for all communication.
Don't have to worry about being responsible for paper submissions that could get lost or accidently thrown away
All resident info is already in the system which saves time when writing letters
Immediate response from ARC instead of using post office to mail letters
Reminders for ARC Committee members who need to vote instead of having to send out emails individually. Saves time.
Easy to navigate from ARC to Violations in same program which saves time
Easy to personalize letters if needed
Easy to add or delete new committee members and admin status
Easy to create new template letters
Quick response from help desk for any issues that come up
Letters are emailed so nothing gets lost in the mail.. Answers to submissions take little to no time
Training of the program was not difficult
Overall a very user friendly software

Cons

Creating template letters is a bit complicated
Email notifications to Committee members is excessive

Danielle
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smartwebs in a Nut Shell

Reviewed on 2021/12/02

Adding Smartwebs to our business software moved our office out of the dark ages into an almost...

Adding Smartwebs to our business software moved our office out of the dark ages into an almost paperless environment. With files being easily accessed with a few clicks, we are able to decrease our response time.

Pros

Compliance & Arc are user friendly applications. The mobile version allows property managers to record and send violations in little time with a simple follow up process. The ARC software cuts application processing time in half, which allows staff to focus on other projects. We have had positive feedback from committee members.

Cons

New homes added after initial set up are not placed on the map properly. The only way to fix this is manually move the home. When communities of 100+ are being added, this can be cumbersome. The email function is great, but if two emails are in the system separated by a ";", the system does not recognize them as separate emails. You are unable to "Queue" letters in ARC like you are in the violations portion of Smartwebs. If your committee requires approval of letters before they are sent out, this lack of function requires you to repeat the process twice before the letters are sent.

Showing 5 reviews of 169 Read all reviews

Smartwebs FAQs

Below are some frequently asked questions for Smartwebs.

Smartwebs offers the following pricing plans:

  • Starting from: US$0.40/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Per association site

Smartwebs has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Smartwebs supports the following languages:

English

Smartwebs supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Smartwebs integrates with the following applications:

AvidXchange, Caliber, Enumerate

Smartwebs offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Smartwebs.