Selmo

About Selmo

Selmo is a call automation software for businesses, call centers, and contact centers.

Selmo covers most business processes, including contact storage, lead generation & qualification, conversion tracking, customer retention & reactivation, and surveys.

Features that turn a basic call center software with inbound and outbound lines into a multifunctional business tool include an auto dialer with predictive and power modes, IVR, call analytics, speech analytics, CRM, mailing, API integrations, scripts, surveys, etc.

1. Auto dialer with predictive and power modes

An auto dialer is a piece of software that dials phone numbers from the list and automatically connects an operator to a call, when a customer picks up the phone. Selmo’s auto-dialer has 2 modes: a power mode and a predictive mode.

In power mode numbers are dialed one by one. As soon as the current call is ended, the dialer calls the next number on the list, and so on. It frees the hands of an agent, speeds up the process, and makes sure no one is missed.

In predictive mode, several numbers are called simultaneously and an operator is connected to the call when a customer picks up the phone. Selmo’s predictive algorithm determines when to dial the next number based on your previous call statistics and adjusts to each campaign, script, and operator.

Our data show that predictive mode repurposes up to 80% of agents’ working hours from dialing to talking and boosts calling efficiency 3 to 4 times compared to manual mode.

2. IVR

A powerful IVR for inbound calls supports is fully customizable and supports various tasks, for example assigning tags, scheduling a call, adding the contact to a campaign or assigning him to a manager, etc.

3. Call recording and speech analytics

All inbound and outbound calls are being recorded and stored until such time as you decide to delete them. The transcription of each conversation is formed instantly.

4. CRM

Contacts you upload to the service are instantly formed into client cards, which store all the data, tags, call history, and tasks assigned to the client. This is an all-you-need CRM perfect for linear sales funnels and customer support.

5. Mailing

Having several channels is essential for customer communication, which is why mailing is built into Selmo. You can connect an email address and send emails directly from the app, as well as create automated emails based on call results or other triggers.

6. API-integrations

3rd party services can be integrated with Selmo via an open API. This feature allows to connect Selmo to your CRM software as a calling instrument. This way, you can build an automated funnel, where contacts are transferred from a specific stage of your CRM funnel to Selmo, assigned a script and a manager, and dialed automatically. Results are then transferred back to your CRM.

7. Scripts & surveys

A must-have tool for call center software, which allows to create scripts and surveys right inside the app, assign them to campaigns and managers, set outcomes, and assign actions depending on these outcomes. Thorough survey statistics are available as well.

Other benefits

Despite the huge amount of functions, Selmo remains an easy-to-use and lightweight software. Which makes it quick in installation and painless to learn.

It is also scalable. Whether you have 2, 200, or 2000 agents, Selmo will work the same way and with the same speed.

Selmo is perfect for remote work. Each agent has an account he can access from any PC or laptop with an internet connection. For security control, you can grant different levels of access your agents would have to your client’s private data.