Lookout
About Lookout
With a client app, care support worker app, and an administration dashboard, Lookout's all-in-one software makes it easy for home care providers, and their care teams, to provide the highest quality client care.
Support workers use the app to see their schedule, check-in and check-out of visits, see estimated travel times to visits, review care plans, receive urgent visit to-do's or should-know's and so much more!
Clients and their loved ones have their own app too! Through the app they can communicate with their care advisor, view daily schedules, view monthly statements, see the shared notebook, be kept up-to-date with important changes and notifications, and so much more!
Being built by care, for care, you can trust Lookout's easy-to-use, all-in-one admin dashboard to empower your entire care organisation with; rostering and scheduling, claims & statements, remote care monitoring, compliance and reporting, client plan management, mobile workforce management.... and so much more.
Experience the Lookout difference. Reach out today!
Key benefits of Lookout
Include a client app, care worker app, and the administration dashboard.
Easy to connect care workers + clients & their loved ones + and your entire care team!
All-in-one. One software for your entire care team! From finance, to rostering, to care - with Lookout, all departments are connected.
Easy-to-use.
Affordable.
Being built by care, for care, the platform keeps up with industry changes!
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Customer
Reviewed on 2024/02/24
It’s been a good experience and the product is easy to understand and use.
It’s been a good experience and the product is easy to understand and use.
Pros
It’s very user friendly and easy to understand.
Cons
It doesn’t have some features that our other system did.
Response from The Lookout Way
Thanks for your positive review Karl. Glad to hear you are enjoying Lookout.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Intuitive accounting with logical UI
Reviewed on 2024/04/23
As a tech savvy person (at least I like to think) it is really nice to see efficiency improvements,...
As a tech savvy person (at least I like to think) it is really nice to see efficiency improvements, no more waiting for endless data to load slowly.
Very much appreciate the seemingly continual logical improvements for how systems work, from new shortcuts being added to entire new optimized reports or functions for a regularly used function.
Pros
I love that Lookout is very forward thinking in terms of technology and continual quality of life improvements because their fundamental ideas for how Home Care should work is refreshing to see
Cons
The initial setup and implementation phase had all hands on deck and there is still support but with lengthier implementation times. It was in part already known and I don't have know how on the agreements we have with lookout but it is improved over previous software.
Response from The Lookout Way
Thank you for the lovely review, Bradley. Glad to hear you are enjoying Lookout.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Care Management Software
Reviewed on 2025/02/11
The system is constantly improving. It is Australian, so they are very proactive when it comes to...
The system is constantly improving. It is Australian, so they are very proactive when it comes to the changes in aged care.
Pros
Very easy to use and the team are responsive to all questions
Cons
It is all very functional, so I have no complaints
Alternatives Considered
AlayaCareReasons for Choosing Lookout
Procura was being made redundant. This was the best option and much better than ProcuraSwitched From
ProcuraReasons for Switching to Lookout
It seemed better. Also, Australian made and supported- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
It has promise, but is not NDIS ready.
Reviewed on 2023/04/30
The Lookout Way has potential. If I were providing aged care brokerage services, it would be great....
The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises.
Pros
Great ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.
Cons
It is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.
Response from The Lookout Way
Hi Mark, thank you for this thorough review. Your feedback is valuable. We have logged it with customer success to explore some existing features, new updates and workarounds with you that could meet your needs, and we have lodged your feedback with the engineering team for future roadmap considerations. Some of the items you raised are on the product development roadmap already.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
System Superstar!
Reviewed on 2024/11/17
I have had a positive experience with Lookout.. it is much better than what I have used previously
I have had a positive experience with Lookout.. it is much better than what I have used previously
Pros
user friendly, simple to understand and easy to learn.
Cons
nothing I think its an excellent system,
Lookout FAQs
Below are some frequently asked questions for Lookout.Q. What type of pricing plans does Lookout offer?
Lookout offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact The Lookout Way for pricing information. https://www.thelookoutway.com/pricing
Q. Who are the typical users of Lookout?
Lookout has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lookout support?
Lookout supports the following languages:
English
Q. Does Lookout support mobile devices?
Lookout supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Lookout integrate with?
Lookout integrates with the following applications:
Intercom, Sisense, Tanda, Workato, Xero
Q. What level of support does Lookout offer?
Lookout offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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