Diabolocom
About Diabolocom
Diabolocom is the European leader in cloud-based voice contact center services with optimal omnichannel integration capabilities guaranteeing solid and cohesive customer experiences.
Diabolocom has complete control over the entire technical expertise process to ensure sustainable value is delivered on the go.
Key benefits of Diabolocom
Create a premium customer experience with Diabolocom:
- Manage your incoming calls efficiently and easily.
- Create targeted campaigns for outbound calls.
- Empower your business strategy by leveraging CRM integration.
- Contact your prospects and customers in a proactive and personal way.
- Enhance your customer service with our omnichannel solution.
- Give your customers the best experience with premium call quality guaranteed by Diabolocom telecom operator infrastructure.
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Reviews
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- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
DIABOLOCOM knows all about Customer Happiness
Reviewed on 2020/12/03
Pros
If we need help, the project managers are avail everytime.
Cons
techsupport is not 24/7 in german but english
Response from Diabolocom
Many thanks, Daniela, for your review! We trust our German team will ensure your continued satisfaction with our solution.
- Industry: Program Development
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solución integral pensando en los usarios
Reviewed on 2023/04/10
Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución...
Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo.
Pros
Lo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado.
Cons
Por poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos.
Alternatives Considered
XperienceReasons for Switching to Diabolocom
La integración con nuestro CRM fue determinante.Response from Diabolocom
Thank you so much, Javier, for your review! We're actively enhancing the presentation and management of data in our solution. We trust that our efforts will ensure continued satisfaction with our solution.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Herramienta de calidad que aporta valor a la empresa
Reviewed on 2023/05/12
Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una...
Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center
Pros
Implicación en tus objetivos y facilidad de uso
Cons
De momento cubre las expectativas de mi empresa
Response from Diabolocom
Many thanks, Lara, for your review! We hope to continue meeting and exceeding your expectations.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Herramienta muy completa
Reviewed on 2023/03/24
Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes
Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes
Pros
Es muy intuitivo. Se puede deslocalizar las llamadas con la herramienta.
Cons
Auditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
TOP Service!
Reviewed on 2023/01/12
Pros
Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit
Cons
Fehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting
Response from Diabolocom
Many thanks, Mathias, for your review! We are currently working on enhancing the documentation and reporting features of our solution. We hope that our continued efforts will ensure your ongoing satisfaction with our solution.
Diabolocom FAQs
Below are some frequently asked questions for Diabolocom.Q. What type of pricing plans does Diabolocom offer?
Diabolocom offers the following pricing plans:
- Starting from: €30.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pay per seat and pay per use models available
Q. Who are the typical users of Diabolocom?
Diabolocom has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Diabolocom support?
Diabolocom supports the following languages:
English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Diabolocom support mobile devices?
Diabolocom supports the following devices:
Q. What other apps does Diabolocom integrate with?
Diabolocom integrates with the following applications:
Dynamics 365, Dynamics 365 Sales, Freshcaller, Freshdesk, HubSpot CMS Hub, HubSpot CRM, HubSpot Service Hub, Microsoft Teams, Oracle PeopleSoft, Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, ServiceNow, ServiceNow (Reseller), Zendesk Explore, Zendesk Sell, Zendesk Sunshine
Q. What level of support does Diabolocom offer?
Diabolocom offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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