---
description: Learn how Diabolocom can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: Diabolocom Reviews, Prices & Ratings | GetApp South Africa 2026
---

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# Diabolocom

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> Cloud-based CCaaS platform with AI-powered omnichannel routing, voice analytics, and native CRM integrations for contact centers.
> 
> Verdict: Rated **4.9/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Diabolocom

\* Reduces post-call processing time by automating transcription, summarization, and CRM data entry after each interaction, freeing agents to handle subsequent contacts faster.
\* Supports omnichannel customer engagement across voice, email, chat, SMS, and social media from a single agent interface, reducing context-switching and tool fragmentation.
\* Provides real-time and historical reporting dashboards that give supervisors visibility into queue performance, agent activity, and service-level metrics without requiring separate BI tooling.
\* Combines software and telecom carrier capabilities under one provider, giving operations teams direct control over call routing, quality, and infrastructure without third-party telecom dependencies.
\* Delivers AI-powered sentiment detection and agent assist during live calls, surfacing relevant information and suggested responses to support faster, more consistent customer handling.
\* Offers native CRM integrations with platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, keeping customer records updated automatically and preserving interaction context across channels.
\* Includes predictive dialing and outbound campaign management tools that help sales and collections teams increase contact rates while maintaining compliance with call recording and consent requirements.
\* Supports data residency and regulatory compliance through European cloud infrastructure, relevant for organizations operating under GDPR or sector-specific data handling obligations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 9 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Diabolocom
- **Founded**: 2005

## Commercial Context

- **Starting Price**: €30,00
- **Pricing model**: Flat Rate
- **Pricing Details**: Pay per seat and pay per use models available
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Russian, Spanish
- **Available Countries**: Brazil, France, Germany, Italy, Spain, United Arab Emirates, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing

## Integrations (9 total)

- Agentforce
- HubSpot Service Hub
- Microsoft Teams
- Salesforce Platform
- Sellsy
- ServiceNow Customer Service Management
- ServiceNow IT Service Management
- Zendesk AI
- Zendesk Sell

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)

## Related Categories

- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)
- [IVR Software](https://www.getapp.za.com/directory/289/ivr/software)
- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)
- [VoIP Software](https://www.getapp.za.com/directory/107/voip/software)
- [AI Agents for Customer Support](https://www.getapp.za.com/directory/5025/ai-agents-for-customer-support/software)

## Alternatives

1. [Genesys Cloud CX](https://www.getapp.za.com/software/104597/genesys-cloud) — 4.3/5 (269 reviews)
2. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1789 reviews)
3. [JustCall](https://www.getapp.za.com/software/2047760/justcall) — 4.1/5 (225 reviews)
4. [NiCE CXone](https://www.getapp.za.com/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Talkdesk](https://www.getapp.za.com/software/100659/talkdesk) — 4.5/5 (733 reviews)

## Reviews

### "DIABOLOCOM knows all about Customer Happiness" — 5.0/5

> **Daniela** | *03 December 2020* | Outsourcing/Offshoring | Recommendation rating: 9.0/10
> 
> **Pros**: If we need help, the project managers are avail everytime.
> 
> **Cons**: techsupport is not 24/7 in german but english

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### "Solución integral pensando en los usarios" — 5.0/5

> **Javier** | *10 April 2023* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Lo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado.
> 
> **Cons**: Por poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos.
> 
> Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo.

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### "Herramienta de calidad que aporta valor a la empresa" — 5.0/5

> **Lara** | *12 May 2023* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Implicación en tus objetivos y facilidad de uso
> 
> **Cons**: De momento cubre las expectativas de mi empresa
> 
> Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center

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### "Herramienta muy completa" — 5.0/5

> **Tamara** | *24 March 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Es muy intuitivo. Se puede deslocalizar las llamadas con la herramienta.
> 
> **Cons**: Auditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional
> 
> Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes

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### "TOP Service\!" — 5.0/5

> **Mathias** | *12 January 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit
> 
> **Cons**: Fehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2062119/diabolocom)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2062119/diabolocom> |
| de-AT | <https://www.getapp.at/software/2062119/diabolocom> |
| en | <https://www.getapp.com/it-communications-software/a/diabolocom/> |
| en-AE | <https://www.getapp.ae/software/2062119/diabolocom> |
| en-AU | <https://www.getapp.com.au/software/2062119/diabolocom> |
| en-CA | <https://www.getapp.ca/software/2062119/diabolocom> |
| en-GB | <https://www.getapp.co.uk/software/2062119/diabolocom> |
| en-IE | <https://www.getapp.ie/software/2062119/diabolocom> |
| en-NZ | <https://www.getapp.co.nz/software/2062119/diabolocom> |
| en-SG | <https://www.getapp.sg/software/2062119/diabolocom> |
| en-ZA | <https://www.getapp.za.com/software/2062119/diabolocom> |
| es | <https://www.getapp.es/software/2062119/diabolocom> |
| es-CL | <https://www.getapp.cl/software/2062119/diabolocom> |
| es-CO | <https://www.getapp.com.co/software/2062119/diabolocom> |
| es-MX | <https://www.getapp.com.mx/software/2062119/diabolocom> |
| fr | <https://www.getapp.fr/software/2062119/diabolocom> |
| fr-BE | <https://fr.getapp.be/software/2062119/diabolocom> |
| fr-CA | <https://fr.getapp.ca/software/2062119/diabolocom> |
| pt | <https://www.getapp.com.br/software/2062119/diabolocom> |
| pt-PT | <https://www.getapp.pt/software/2062119/diabolocom> |

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