Diabolocom

Cloud software for call centers & customer service.

About Diabolocom

Diabolocom is the European leader in cloud-based voice contact center services with optimal omnichannel integration capabilities guaranteeing solid and cohesive customer experiences.

Diabolocom has complete control over the entire technical expertise process to ensure sustainable value is delivered on the go.


Key benefits of Diabolocom

Create a premium customer experience with Diabolocom:
- Manage your incoming calls efficiently and easily.
- Create targeted campaigns for outbound calls.
- Empower your business strategy by leveraging CRM integration.
- Contact your prospects and customers in a proactive and personal way.
- Enhance your customer service with our omnichannel solution.
- Give your customers the best experience with premium call quality guaranteed by Diabolocom telecom operator infrastructure.


Images

Diabolocom Software - Diabolocom CTI integrates seamlessly with major CRMs such as Salesforce, Oracle, Microsoft Dynamics, Zendesk, and many others.
Diabolocom Software - Diabolocom provides an AI-powered cloud contact center solution that enhances customer interactions with advanced features and analytics.
Diabolocom Software - Diabolocom's proprietary AI features are accessible either via API integration or directly within our Contact Center as a Service (CCaaS) platform.
Diabolocom Software - Diabolocom's solution provides dashboards to monitor the activity of your contact center in real-time. Our statistical tools enable you to better understand your customer expectations.
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Diabolocom video
Diabolocom Software - Diabolocom CTI integrates seamlessly with major CRMs such as Salesforce, Oracle, Microsoft Dynamics, Zendesk, and many others.
Diabolocom Software - Diabolocom provides an AI-powered cloud contact center solution that enhances customer interactions with advanced features and analytics.
Diabolocom Software - Diabolocom's proprietary AI features are accessible either via API integration or directly within our Contact Center as a Service (CCaaS) platform.
Diabolocom Software - Diabolocom's solution provides dashboards to monitor the activity of your contact center in real-time. Our statistical tools enable you to better understand your customer expectations.

Not sure about Diabolocom? Compare with a popular alternative

Diabolocom

5 (7)
VS.

Starting Price

€30,00
month
€79,90
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

101
29

Integrations

19
1

Ease of Use

4,9 (7)
5,0 (2)

Value for Money

5,0 (7)
3,5 (2)

Customer Service

5,0 (7)
5,0 (2)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

5 /5
(7)
Value for Money
5/5
Features
4,6/5
Ease of Use
4,9/5
Customer Support
5/5

Already have Diabolocom?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 7
Daniela
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DIABOLOCOM knows all about Customer Happiness

Reviewed on 2020/12/03

Pros

If we need help, the project managers are avail everytime.

Cons

techsupport is not 24/7 in german but english

Response from Diabolocom

Many thanks, Daniela, for your review! We trust our German team will ensure your continued satisfaction with our solution.

Javier
Overall rating
  • Industry: Program Development
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solución integral pensando en los usarios

Reviewed on 2023/04/10

Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución...

Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo.

Pros

Lo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado.

Cons

Por poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos.

Alternatives Considered

Reasons for Switching to Diabolocom

La integración con nuestro CRM fue determinante.
Lara
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Herramienta de calidad que aporta valor a la empresa

Reviewed on 2023/05/12

Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una...

Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center

Pros

Implicación en tus objetivos y facilidad de uso

Cons

De momento cubre las expectativas de mi empresa

Tamara
Overall rating
  • Industry: Hospitality
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Herramienta muy completa

Reviewed on 2023/03/24

Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes

Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes

Pros

Es muy intuitivo. Se puede deslocalizar las llamadas con la herramienta.

Cons

Auditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional

Mathias
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

TOP Service!

Reviewed on 2023/01/12

Pros

Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit

Cons

Fehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting

Showing 5 reviews of 7 Read all reviews

Diabolocom FAQs

Below are some frequently asked questions for Diabolocom.

Diabolocom offers the following pricing plans:

  • Starting from: €30,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pay per seat and pay per use models available

Diabolocom has the following typical customers:

11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Diabolocom supports the following languages:

English, French, German, Italian, Portuguese, Russian, Spanish

Diabolocom supports the following devices:

Diabolocom integrates with the following applications:

Dynamics 365, Dynamics 365 Sales, Freshcaller, Freshdesk, HubSpot CMS Hub, HubSpot CRM, HubSpot Service Hub, Microsoft Teams, Oracle PeopleSoft, Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, ServiceNow, ServiceNow (Reseller), ServiceNow Express, Zendesk Connect, Zendesk Explore, Zendesk Sell, Zendesk Sunshine

Diabolocom offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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