Hipporello Service Desk

Hipporello Service Desk

Turn your Trello Board into a service desk

About Hipporello Service Desk

A Trello Power-up connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk.

What can Hipporello Service Desk do for you?

- Bring customer requests into Trello boards and continue to communicate with them on Trello
- No separate tool for communication
- Replace your contact us forms on your websites with Trello backed contact forms
- Get bug reports from your customers and create Trello cards for each of these
- Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello Service Desk and use Trello as a shared inbox for your team

Hipporello Service Desk has the following features:

- Email-to-board
- Form-to-board
- Drag and drop enabled form editor
- Automations
- Branded web portal for forms
- Custom Domain
- Email Notifications
- Form Access Policies
- User Tracking


Images

Hipporello Service Desk Software - Hipporello Service Desk Admin Panel Forms
Hipporello Service Desk Software - Hipporello Service Desk Admin Panel Emails
Hipporello Service Desk Software - Hipporello Service Desk Portal Page
Hipporello Service Desk Software - Hipporello Service Desk Portal Form Submission Page
Hipporello Service Desk Software - Hipporello Service Desk Cardback Page
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Hipporello Service Desk Software - Hipporello Service Desk Admin Panel Forms
Hipporello Service Desk Software - Hipporello Service Desk Admin Panel Emails
Hipporello Service Desk Software - Hipporello Service Desk Portal Page
Hipporello Service Desk Software - Hipporello Service Desk Portal Form Submission Page
Hipporello Service Desk Software - Hipporello Service Desk Cardback Page

Not sure about Hipporello Service Desk? Compare with a popular alternative

Hipporello Service Desk

4,7 (11)
VS.
Highly reviewed

Starting Price

US$10,00
month
US$29,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

67
80

Integrations

No integrations found
58

Ease of Use

4,8 (11)
4,6 (836)

Value for Money

4,3 (11)
4,2 (836)

Customer Service

4,8 (11)
4,4 (836)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,7 /5
(11)
Value for Money
4,3/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,8/5

Already have Hipporello Service Desk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 11
Josh
Josh
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️

Reviewed on 2024/02/22

I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used...

I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!

Pros

I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.

Cons

In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.

Alternatives Considered

Google Forms and Typeform

Reasons for Choosing Hipporello Service Desk

We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since.

Switched From

Trello

Reasons for Switching to Hipporello Service Desk

None of the other competitors were able to offer the same functionality we needed.
Crystal
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Hipporello helped us move into the 21st century

Reviewed on 2024/03/19

Pros

The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to.

Cons

When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high.

Christian
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Ticket Management integrated in Trello

Reviewed on 2024/03/01

Good but it should improve administration from ad administrative prospective

Good but it should improve administration from ad administrative prospective

Pros

Fully integrated with Trello
Ease of use

Cons

Few customization
Very poor administration service and billing support

Denis
Overall rating
  • Industry: Consumer Goods
  • Company size: 501–1 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just what we needed

Reviewed on 2024/02/26

One of the few out of the box simple solutions for IT (system Administrations) ticketing systems....

One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need.

Pros

- The support is amazing!
- It's the perfect quick IT ticketing solution
- It seems like the Hipporello team has done this before - everything you need is here or either in development
- When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)

Cons

Nothing, everything was fine! With their support it's easy to manage.

Amber
Overall rating
  • Industry: Sports
  • Company size: 501–1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Trello Review

Reviewed on 2024/02/01

It works fine. I'm ok if we keep it. I think it's very user friendly for the employees to submit a...

It works fine. I'm ok if we keep it. I think it's very user friendly for the employees to submit a ticket

Pros

The ability to move tickets from one task to another, easily

Cons

The way the board looks when we have multiple tickets, they all seem to blend together and its hard to figure out which ticket is which.

Showing 5 reviews of 11 Read all reviews

Hipporello Service Desk FAQs

Below are some frequently asked questions for Hipporello Service Desk.

Hipporello Service Desk offers the following pricing plans:

  • Starting from: US$10,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Hipporello Service Desk offers a free trial for 14 days. Pricing starts at $10.

Hipporello Service Desk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000

Hipporello Service Desk supports the following languages:

Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

Hipporello Service Desk supports the following devices:

We do not have any information about what integrations Hipporello Service Desk has

Hipporello Service Desk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Hipporello Service Desk.