Hipporello Service Desk
About Hipporello Service Desk
A Trello Power-up connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk.
What can Hipporello Service Desk do for you?
- Bring customer requests into Trello boards and continue to communicate with them on Trello
- No separate tool for communication
- Replace your contact us forms on your websites with Trello backed contact forms
- Get bug reports from your customers and create Trello cards for each of these
- Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello Service Desk and use Trello as a shared inbox for your team
Hipporello Service Desk has the following features:
- Email-to-board
- Form-to-board
- Drag and drop enabled form editor
- Automations
- Branded web portal for forms
- Custom Domain
- Email Notifications
- Form Access Policies
- User Tracking
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- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️
Reviewed on 2024/02/22
I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used...
I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!
Pros
I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.
Cons
In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.
Reasons for Choosing Hipporello Service Desk
We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since.Switched From
TrelloReasons for Switching to Hipporello Service Desk
None of the other competitors were able to offer the same functionality we needed.- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Definitely recommend
Reviewed on 2024/08/14
EXCELLENT
The customer service is remarkable - fast, helpful, just what I need to get this...
EXCELLENT
The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace.
Pros
So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello.
Cons
Ummmm haven't found anything not to like.
Reasons for Switching to Hipporello Service Desk
Bc looks like only Hipporello have both email integration and forms, plus it was so much easier to get started on Hipporello.- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Ticket Management integrated in Trello
Reviewed on 2024/03/01
Good but it should improve administration from ad administrative prospective
Good but it should improve administration from ad administrative prospective
Pros
Fully integrated with Trello
Ease of use
Cons
Few customization
Very poor administration service and billing support
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just what we needed
Reviewed on 2024/02/26
One of the few out of the box simple solutions for IT (system Administrations) ticketing systems....
One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need.
Pros
- The support is amazing!
- It's the perfect quick IT ticketing solution
- It seems like the Hipporello team has done this before - everything you need is here or either in development
- When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)
Cons
Nothing, everything was fine! With their support it's easy to manage.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Hipporello helped us move into the 21st century
Reviewed on 2024/03/19
Pros
The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to.
Cons
When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high.
Hipporello Service Desk FAQs
Below are some frequently asked questions for Hipporello Service Desk.Q. What type of pricing plans does Hipporello Service Desk offer?
Hipporello Service Desk offers the following pricing plans:
- Starting from: US$10.00/month
- Pricing model: Subscription
- Free Trial: Available
Hipporello Service Desk offers a free trial for 14 days. Pricing starts at $10.
Q. Who are the typical users of Hipporello Service Desk?
Hipporello Service Desk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Hipporello Service Desk support?
Hipporello Service Desk supports the following languages:
Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does Hipporello Service Desk support mobile devices?
Hipporello Service Desk supports the following devices:
Q. What other apps does Hipporello Service Desk integrate with?
We do not have any information about what integrations Hipporello Service Desk has
Q. What level of support does Hipporello Service Desk offer?
Hipporello Service Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
Related categories
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