About Kigo
With Kigo, a Guesty Company; you can manage vacation rental properties across your portfolio with less work and more visibility. Check out our complete software solution, including:
-Kigo Reservations: Gain visibility into all bookings and inquiries, with only a few clicks.
-Kigo Channel Management: Distribute your vacation rental listings to high-performing channel partners to increase visibility and bookings.
-Kigo Operations Manager: Save 20 hours a week with a solution designed to organize all of your operations and labor resources.
-Kigo Websites: A Kigo website package is the ultimate digital storefront for any vacation rental business. Take advantage of a comprehensive marketing and booking system that easily integrates with other Kigo solutions.
-Kigo Revenue Management: Boost revenue by 20% and maximize revenue for each available night at your vacation rental properties.
-Kigo Contact Center: Help your guests find the perfect vacation rental, even after hours. Trust our professionally-trained reservation specialists, who respond to emails and outbound calls to facilitate bookings.
-Kigo Payments: Offer guests the convenience of online payments and allow them to securely book a property anytime, from anywhere in the world.
-Kigo Mobile Guest App: Give your guests answers when they need them the most, and create an unforgettable experience.
And more!
In conjunction with world class products, we also offer a global customer service team that offers support in English, Spanish, French, German, Portuguese, Italian, Russian and Catalan, 7 days a week via web or phone. We also provide ongoing training to help you get the most from your solutions.
Pricing starting from:
US$59,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Kigo
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$59,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Kigo
Images
Features
Total features of Kigo: 38
Alternatives
LiveRez
Wix
Guesty For Hosts
Guesty
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software with extensive capabilities
Reviewed on 2019/03/27
Kigo is enabling us to grow our business further, and we wanted to partner with a channel manager...
Kigo is enabling us to grow our business further, and we wanted to partner with a channel manager that would restrict our growth in the future.
Pros
It is truly amazing how much you can do with the system from managing all the channels, to your guests, cleaners, maintenance and so much more. The best part of KIGO is the support, you will be assigned an implementation manager to help you get started and they will guide you through all the aspects of the system. We have been assigned a customer agent to help us with our launch with KIGO and who has been an absolute star! Very knowledgable and was always there if we had any questions. Would highly recommend them!
Cons
The system can be a bit confusing at times as there is so many functions, and there are multiple ways of doing some of the things which can be a bit frustrating at times, but as far as I am aware they are working on resolving these issues and are always improving the system which is great!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Without customer service I would left Kigo a long time ago. Kigo is growing but has a lot to...
Reviewed on 2018/04/03
Pros
Easy of use. The system has a lot of potential to be the biggest and the best. Learning the needs of the clients and adding that to the system would make it almost perfect. Kigo is growing and learning and getting better in being there for the client.
Cons
The system isn't open for changes. It takes to much time to adjust or ad something new to the product. Isn't ready for social media or MailChimp. Removing the benefits from the software:
Ical, API with software of Kigo, not having a website development department anymore and not learning from the clients. Adjusting to the changes of the rental market.
Response from Guesty
Dear Mitchell,
Thank you so much for your review. It's a pleasure to work with you, and Richard baker and our teams appreciate the kind words. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're doing our very best to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that focus on the total experience and meet your needs, both now and in the future. Following this logic, not only do we focus on developing partnerships that are meaningful to you, we make sure that these partnerships follow high standard requirements to provide the most value to our customers. You can be confident that we'll keep working hard to achieve this goal.
The Kigo team
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
OK
Reviewed on 2018/04/13
Pros
Easy access, other platform requested to have a minimum of properties while it is good to build on from scratch.
It has all the basics but miss a lot of details that may help my team work
Cons
There are many unfixed Bugs,
The Layout is faulty,
There is No mobile App which would be very important in a job where you are very often out of office,
No connection to Expedia,
No specific link tool to italian Police
Response from Guesty
Dear Gabriele,
Thank you for your review. I'm looking at your support cases, each of them has been addressed and resolved by our team, they are all closed cases. Ivan and Junior from our customer service team, told me that they met you in Milan 2 months ago and that they received a nice feedback from you. Your opinion is very valuable and Ivan/Junior will reach out to you to discuss more. Regarding the police report feature that you've mentioned, our product team is currently developing this feature and it will be available in a few months in our guest communications mobile portal. We're taking note of your comments regarding the Expedia connection, and I'm happy to inform you that this is on our road map. Our approach focuses on standard partnership requirements which add more value to our customers. Following this logic, you can expect new integration with channel partners that deliver the most value to our customers. Thank you again for your review.
The Kigo team
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Review Source
Overall rating
- Ease of Use
- Customer Support
Amazing time & error savior. Super easy to use, no bugs!!
Reviewed on 2013/04/24
i would definitely recommend Kigo to any agency / manager of properties / appartments. no questions...
i would definitely recommend Kigo to any agency / manager of properties / appartments. no questions about it.
I can't wait to have more traffic, knowing that kigo will help me grow!!
THANKS A LOT!!!
Pros
backoffice:
Global view of all properties and availability dates
Easy to keep track of all imported data
Super email inquiry import system (it litteraly takes me less than 30sec to reply to a flipkey / tripadvisor booking request) and as being fast is the key to get more booking, i really get more every months!
Pre setting of all mails, so quick to send info to potential clients
Have not used the channel manager but looks like a great tool to connect with other user and get more bookings. will do next month!!
Possibility to individualise each property settings, again super time saver
I manage 20+ properties by myself, without Kigo, i would not have been able to do it (especially without mistakes!)
Cons
After 8 months, so far i do not see many...
It just take quite some time to set up the back office for each property as well as for the email templates but once this is created 80% of the job is done and i can use more time to develop the business
At this point, only one user to log in (basically the agency). would like to have 2 or 3 users to be able to track things done if pbs occurs
would love the email import tool to recognize airbnb confirmations so not have to enter the , but it is a small thing
Maybe Kigo CSS stylesheet template makes it difficult to create your website easily.
I have used 3 webmasters and it has not been easy. We are almost there so if i can update the webiste directly from my back office, i will be very happy, and it looks like it now.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great online solution specialised in vacation homes
Reviewed on 2016/04/15
We are using Kigo now since about 8 months and are really, really happy with this online solution....
We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details.
The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ...
Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels.
The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress.
So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!
Pros
Smart software with lots of possibilities to adjust to your business. Simple channel manager syncs to the most important portals
Cons
Sometimes a time consuming job to adjust everything to your CI.
Kigo FAQs
Below are some frequently asked questions for Kigo.Q. What type of pricing plans does Kigo offer?
Kigo offers the following pricing plans:
- Starting from: US$59,00/month
- Pricing model: Subscription
- Free Trial: Available
The plans all include Kigo's standard property management features: the reservation system, email parsing, the channel manager, website hosting, calendar synching, email notifications, integration with your payments provider, analytics, hosting, security, maintenance, free ongoing updates, all new versions of the webapp, and customer support (according to the plan level). There are no hidden fees, you get it all for one price.
Q. Who are the typical users of Kigo?
Kigo has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Kigo support?
Kigo supports the following languages:
English, French, German, Italian, Portuguese, Russian, Swedish
Q. Does Kigo support mobile devices?
Kigo supports the following devices:
Q. What other apps does Kigo integrate with?
Kigo integrates with the following applications:
Handle, Operto Connect, PriceLabs, RentalGuardian, Safely Open, SigaPlatform, Turno
Q. What level of support does Kigo offer?
Kigo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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