eContact

About eContact
With eContact, users can seamlessly design, manage, deploy, and monitor multi-channel customer communications throughout the
customer lifecycle.
Keep customers informed and engaged at every step of their service experience with eContact by SkyCreek. This powerful, yet flexible, platform gives users ultimate control over all customer communications, including email, SMS, IVR, and surveys — all within one enterprise-grade platform.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Improved our customer touch points!
Reviewed on 2022/10/10
We have been very pleased so far. When we do have a question the support team has been very...
We have been very pleased so far. When we do have a question the support team has been very responsive.
Pros
It was extremely easy to customize the templates to respond to our customers and in multiple channels. eContact has allowed us to become extremely responsive to our customer needs
Cons
It took me a bit to understand the reporting but once we connected with the support team it was no problem.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great marketing tool especially for SMS and Surveys
Reviewed on 2022/11/01
Their team is great to work with. They are experienced and very helpful
Their team is great to work with. They are experienced and very helpful
Pros
The system is easy to use and we can create multichannel campaigns for our clients which they love. SMS is much more effective than email and a great new tool for marketers
Cons
I wish we had this 2 years ago. Now we are unwinding other platforms and consolidatinng to eContact.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An Honest Review of SkyCreek's Contact Solutions: Excellent Deal and Top-Notch Customer Service
Reviewed on 2023/03/21
I recently got to know about SkyCreek and its contact solutions. I must say, they have a very good...
I recently got to know about SkyCreek and its contact solutions. I must say, they have a very good deal to offer. As I am writing an honest review, I want to mention one thing here their customer service is top-notch, very smooth, and very friendly. I called the number given on their site, and first I talked to the guy about what solutions they are going to provide at what price. The guy is patient, knowledgeable, and very well-spoken. He explained everything to me very nicely and based on that I made my purchase with SkyCreek. I am a first-time user and I am a happy customer. Ha Ha! Jokes apart, their solutions are really good and the good thing is they offer them at a very reasonable price that supports my pocket. So, I am happy with the purchase. Thanks!
Pros
SkyCreek's contact solutions offer a great deal, and their customer service is top-notch, smooth, and friendly. The representative who assisted the customer was patient, knowledgeable, and well-spoken, which helped the customer make an informed decision. SkyCreek's solutions are also reasonably priced.
Cons
I currently do not have any negative feedback about the software and plan to continue using it unless any significant issues arise.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SMS Messaging Made Simple
Reviewed on 2023/03/08
We use it for appt reminders, SMS marketing and more
We use it for appt reminders, SMS marketing and more
Pros
We like how easy it is for us to keep candidates in the loop when we are scheduling interviews. We use their appointment reminders to help make sure both our candidates and hiring managers show up for their interviews.
Cons
I wish I could do my scheduling just using eContact.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Convenient Reminders for Meetings and Interviews
Reviewed on 2023/04/12
Pros
This system is really easy for us to keep in touch with candidates and clients as we are scheduling and rescheduling interviews and meetings. The reminders are helpful to keep everyone on schedule and interviews are not missed.
Cons
So far, everything has been great. Wish I had started using this sooner!
eContact FAQs
Below are some frequently asked questions for eContact.Q. What type of pricing plans does eContact offer?
eContact offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of eContact?
eContact has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does eContact support?
eContact supports the following languages:
English
Q. Does eContact support mobile devices?
eContact supports the following devices:
Q. What other apps does eContact integrate with?
eContact integrates with the following applications:
ARRIS, Aiven for Apache Kafka, Amdocs MarketOne, Apache Kafka, CSG Forte, CSG Singleview, Datadog, Glympse, Instaclustr Apache Kafka, JMS, OpsGenie, Oracle BidContender, Oracle CPQ, Oracle Responsys, OracleMZBA Premium URL Shortener, Prometheus, Prometheus Platform, Salesforce Work.com, Slack
Q. What level of support does eContact offer?
eContact offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for eContact.
- Customer Engagement Software
- Customer Experience Software
- Marketing Automation Software
- Customer Satisfaction Software
- SMS Marketing Software
- Email Marketing Software
- Survey Software
- Contact Management Software
- Campaign Management Software
- Unified Communications Software
- Cloud Communication Platform
- SMS Survey Software