Thrio
About Thrio
Ready to transform your business with our groundbreaking hybrid CCaaS/CPaaS/UCaaS platform? Deliver outstanding CX with Thrio’s omnichannel capabilities. Leave the tough stuff to us with built-in process automation and AI tools, so you can focus on your customers and prospects. Deploy seamless integrations and powerful connections with Thrio’s API-first architecture. And do business with confidence thanks to our array of security certifications.
Key benefits of Thrio
Put customers at the center of every conversation, for exceptional, personal customer experiences
Delight the brands you serve with great NPS scores and efficient call metrics
Empower your employees with the right information, at the right time
Orchestrate logical customer journeys with agents working from anywhere
Create seamless omnichannel communications and connect with customers wherever they are
Automate where it matters – where it saves the most time, money and inbound dials
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Reviews
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A+ Implementation & Support Teams & Overall Design
Reviewed on 2023/06/29
Pros
The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done.
Cons
We didn't find them sooner as we would have been more competitive on other opportunities.
Reasons for Choosing Thrio
Needed a more robust solutionSwitched From
Avaya UCaaS- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product and support!
Reviewed on 2023/06/20
Overall experience has been only positive and consider them a partner.
Overall experience has been only positive and consider them a partner.
Pros
As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing.
Cons
I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly.
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thanks to pandemic
Reviewed on 2023/06/20
On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take...
On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore.
Pros
We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations.
Cons
Really don’t have anything negative to say.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company!
Reviewed on 2023/03/23
From day one, they have been supportive and responsive to all of our needs.
From day one, they have been supportive and responsive to all of our needs.
Pros
I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running!
Cons
I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Omnichannel Platform
Reviewed on 2022/12/12
Pros
Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal.
Cons
We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp.
Response from Thrio
Justin-- many thanks for the review. We're always open to feedback and do appreciate yours. In terms of reporting, we are looking forward to showing you our new Power BI based visual reports. These include sentiment analysis and word clouds among many other new reports. We're also eager to show you our support of WhatsApp that we have had available for about a year now. We'll make sure our team reaches out to you for these demos and product walkthroughs at a time that's good for you. We look forward to continuing to work with you and the Cedar team.
Thrio FAQs
Below are some frequently asked questions for Thrio.Q. What type of pricing plans does Thrio offer?
Thrio offers the following pricing plans:
- Starting from: US$89.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Thrio's essentials package offers the tools your hybrid contact center needs to deliver exceptional customer experiences, improve agent efficiency, and give your supervisors superpowers. This package includes powerful inbound and outbound capabilities in one channel, best-in-class automations and APIs (for all the tasks and touchpoints you could possibly desire), and real-time dashboards and reporting. Thrio also offers per minute and concurrent pricing models.
Q. Who are the typical users of Thrio?
Thrio has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Thrio support?
Thrio supports the following languages:
English, French, Portuguese, Spanish
Q. Does Thrio support mobile devices?
Thrio supports the following devices:
Q. What other apps does Thrio integrate with?
Thrio integrates with the following applications:
EPG WFM
Q. What level of support does Thrio offer?
Thrio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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