Rapport
About Rapport
Rapport is the only client communications tool developed and supported by Covetrus, with full software integration for a more seamless practice and pet owner experience. Enhancing client communications can help reduce no-shows, improve client relations, and generate time and efficiency savings.
Rapport offers a wide range of communication tools to help simplify interactions with clinic clients and reduce administrative inefficiencies. Key features include automated reminders, two-way multi-media messaging, an online pet portal, mobile capabilities for both clinic users and pet parents, client satisfaction surveys, and more.
To maximize the benefits of Rapport, combine included text, email, and voice messages with Rapport’s customized direct mail reminders for effective multi-media communications. Automated postcards are easy to send through Rapport and, when combined with automated text and email reminders, can significantly improve appointment and medication compliance.
Key benefits of Rapport
• Reduce time spent on administrative tasks with full integration into your existing practice management software.
• Minimize no-shows with automated appointment reminders and optimize bookings with online scheduling.
• Improve wellness compliance through multi-channel service reminders.
• Improve reputation management.
• Communicate easily with customers using integrated two-way chat messaging. Easily measure results through integrated data analysis tools.
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- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software to enhance client communication and compliance
Reviewed on 2024/11/30
It handles all our client communication needs efficiently and promptly. It helps us achieve client...
It handles all our client communication needs efficiently and promptly. It helps us achieve client compliance and attendance since it reminds them of their pets' due dates as well as their upcoming appointments
Pros
It's a great tool for our clinic to communicate with our clients, send reminders of their appointments and due dates for vaccines, and also to keep their communications preferences updated
Cons
When we transitioned to our new software to manage our vet clinic, Pulse, we had to wait two weeks until the databases were moved from the temporary to the permanent server to have Rapport active. That was a problem because we depend on Pulse for client communication.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Rapport Review
Reviewed on 2023/07/17
We have liked the reminder calls and emails for scheduled appointments but inadequate customer...
We have liked the reminder calls and emails for scheduled appointments but inadequate customer service and lack of full functionality for a product we pay full price for is frustrating. As we use multiple covetrus products, we have seen a negative shift over the last several years.
Pros
The appointment reminders work well and have allowed our CSR staff to spend more time focused on other tasks,.
Cons
When we were searching for a communications software, one of our main concerns was continuing to send postcards with our patients photos on them, as we always have through vet press online. We had multiple conversations about this feature and the importance to our practice. Upon starting last year we realized that the post cards were not sending our patient images. over the next six months I had to routinely call and check on the issue as there was no follow up from the company. Now we have been told that the product cannot communicate with impromed (another covetrus product) to pull the patient pictures, and there is no fix in sight. This news combined with the months of non-answers on the issue have left us questioning our choice in this product.
Response from Covetrus Software Services
Our portfolio is shaped by veterinarian input and feedback just like yours. Thank you for taking the time to help us improve our offerings and keep veterinary practices thriving.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Not user friendly
Reviewed on 2023/07/24
The texting feature has been the most helpful new thing that we have gained.
The texting feature has been the most helpful new thing that we have gained.
Pros
The text function is a great asset and we use it daily. Text reminders and the option to send messages for lab results has been very helpful.
Cons
The messenger function on the app has serious issues that make it very difficult to use. The idea of a messaging/texting system is good, but the inconsistencies in how to open a message, notifications, and how to find a client is not user-friendly in the slightest. We are only able to search by last name, so if we have someone send a message with a common last name (e.g. Smith, Jones, etc.) it can be almost impossible to find their message and reply to them. In most situations like this, we end up having to call the [sensitive content hidden] which makes the messaging program useless. The notifications are inconsistent and only appear on some computers. We have three computers for reception, and they will show different notifications and open statuses.I have spoken with two representatives for Rapport regarding our concerns and have not heard anything back and have seen no improvements.
Response from Covetrus Software Services
Thank you for sharing your experience with Rapport. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Rapport Review
Reviewed on 2024/03/07
Pros
What i loved most about Rapport was that it was integrated with Avimark. This made communicating with clients very easy.
Cons
The thing i disliked about Rapport was that It was limited amount of space on the screen so things just looked very squished together.
Response from Covetrus Software Services
Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
20 plus year AVImark user
Reviewed on 2023/08/23
it is a great time saver, especially that it marks appointments confirmed so we do not have to...
it is a great time saver, especially that it marks appointments confirmed so we do not have to reach out to each client to confirm
Pros
I like to automation of Rapport & the functionality of how we can set which reminder or confirmation emails go out to clients and are worded based on the type of appointment.
Cons
I wish we could design our own package and pay for just the features we are using.
Response from Covetrus Software Services
We are grateful you took the time to review Rapport as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours.
Rapport FAQs
Below are some frequently asked questions for Rapport.Q. Who are the typical users of Rapport?
Rapport has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Rapport support?
Rapport supports the following languages:
English
Q. Does Rapport support mobile devices?
Rapport supports the following devices:
Q. What other apps does Rapport integrate with?
We do not have any information about what integrations Rapport has
Q. What level of support does Rapport offer?
Rapport offers the following support options:
Email/Help Desk, Phone Support
Related categories
See all software categories found for Rapport.
Veterinary Software
