---
description: Learn how VQ Online can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: VQ Online Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Business Performance Management Software](/directory/242/business-performance-management/software) > [VQ Online](/software/2062858/vq-online)

# VQ Online

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> VQ Online is a web-based quality assurance platform used to improve contact center agent and team performance.  Great for 50-5000+ agents.  Per user or flat rate pricing.  Extremely cost-effective for growing centers with as little as 50 agents.
> 
> Verdict: Rated **4.7/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of VQ Online

Flat rate pricing for an unlimited number of users and evaluations
Support consistency between individual Quality Analysts
Capture both quantitative and qualitative results
Assign and track QA assignments across individual analysts
Track Business, Center, Team and Agent results and trends in real-time
Wide range of online reports
Easily export data for offline analysis
Data warehouse integration
Increase CSAT / NPS
PCI and HIPAA-compliant

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 18 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: VereQuest Inc.

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Curaçao, Czechia, Denmark and 51 more

## Features

- API
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Ad hoc Reporting
- Agent Interface
- Alerts/Notifications
- Benchmarking
- Call Center Management
- Call Monitoring
- Call Reporting
- Call Tracking
- Chat/Messaging
- Communication Management
- Customer Experience Management
- Dashboard
- Data Extraction
- Data Import/Export
- Data Management
- Data Visualization

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Business Performance Management Software](https://www.getapp.za.com/directory/242/business-performance-management/software)

## Related Categories

- [Business Performance Management Software](https://www.getapp.za.com/directory/242/business-performance-management/software)
- [Feedback and Reviews Management Software](https://www.getapp.za.com/directory/575/feedback-and-reviews-management/software)
- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)
- [Contact Center Quality Assurance Software](https://www.getapp.za.com/directory/3834/contact-center-quality-assurance/software)
- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)

## Alternatives

1. [Sobot](https://www.getapp.za.com/software/2079329/sobot) — 4.9/5 (92 reviews)
2. [Ringover](https://www.getapp.za.com/software/117547/ringover) — 4.7/5 (862 reviews)
3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1755 reviews)
4. [NiCE CXone](https://www.getapp.za.com/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Genesys Cloud CX](https://www.getapp.za.com/software/104597/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Verequest is simple" — 5.0/5

> **Johan** | *02 July 2024* | Professional Training & Coaching | Recommendation rating: 9.0/10
> 
> **Pros**: I like how simple it is to evaluate our calls.
> 
> **Cons**: it looks a little bit old-styled. I would love to see some more colors in it.
> 
> We use VQ to evaluate our agent's calls. It's very easy to use and very easy to learn. We love how simple it is.

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### "Quota Management" — 5.0/5

> **Cory** | *10 December 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime.
> 
> **Cons**: API functionality within the product would be beneficial.

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### "Verequest Tool usage" — 4.0/5

> **Denisse** | *11 June 2024* | Hospital & Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: What I do like the most it's the features we can set to better evaluate our task with the calls. It's easy to use.
> 
> **Cons**: Probably there is a way we can improve in how to set up categories and add users to this tool. It has so many features we can use but need to be set up one by one same as we need to add an agent
> 
> Its good overall. We just need to work in some things to improve it

-----

### "Best Platform to use" — 5.0/5

> **fabian** | *11 July 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: easy to use, friendly and load very fast.
> 
> **Cons**: I think it should have more layout or give us the option to custom the profile.
> 
> it has been a good experience since I started using VQ and I will never change this program.

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### "Excelent program" — 5.0/5

> **Yefferson** | *11 June 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: If you're seeking a comprehensive solution to monitor and analyze your call center operations, look no further than VQ Online. As a call monitoring program, VQ Online offers a suite of features designed to streamline the process of assessing agent performance, enhancing customer satisfaction, and optimizing overall efficiency.
> 
> **Cons**: I love every aspect of the program
> 
> VQ Online stands out as a top-tier solution for call monitoring and quality assurance. Its user-friendly interface, real-time monitoring capabilities, customizable reporting, advanced analytics, and seamless scalability make it a valuable asset for any organization looking to optimize its call center operations. With VQ Online, you'll gain the insights and tools needed to elevate customer service standards and drive business success.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2062858/vq-online)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/vq-online/> |
| en-AE | <https://www.getapp.ae/software/2062858/vq-online> |
| en-AU | <https://www.getapp.com.au/software/2062858/vq-online> |
| en-CA | <https://www.getapp.ca/software/2062858/vq-online> |
| en-GB | <https://www.getapp.co.uk/software/2062858/vq-online> |
| en-IE | <https://www.getapp.ie/software/2062858/vq-online> |
| en-NZ | <https://www.getapp.co.nz/software/2062858/vq-online> |
| en-SG | <https://www.getapp.sg/software/2062858/vq-online> |
| en-ZA | <https://www.getapp.za.com/software/2062858/vq-online> |

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