Navigator DMS

About Navigator DMS
Cloud-based auto dealer solution, which helps small to large automobile businesses manage customer relationship management (CRM), vehicle inventory, accounting processes, sales leads, and more.
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Reviews
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- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
4 month use
Reviewed on 2022/12/13
Both [SENSITIVE CONTENT]l were excellent at holding our hands throughout the whole time of the...
Both [SENSITIVE CONTENT]l were excellent at holding our hands throughout the whole time of the implementation. Daniel's knowledge on the system is second to none and if by any chance there was a question he could n't answer he always found out. We feel a little lost not having contact with them now.
Pros
The integrated accounts system is excellent. The workshop/invoicing is very good
Cons
Not having quotations available within Workshop. Parts system is very rigid there is no availability to allow say one part that you will never use again to be created without having to go through every step and again same when preparing a quotation
Response from Dealer Management Services
Hi Chris
Thanks for the review - your issue with the Parts system is noted!
Watch out for an update shortly which allows parts to be quickly created at the point of quotation!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DMS Navigator
Reviewed on 2022/12/23
DMS Navigator is great value for money. It helped us slim our admin costs significantly.
DMS Navigator is great value for money. It helped us slim our admin costs significantly.
Pros
We have been using DMS Navigator since 2014.Its a great complete system. Sales prospecting, vehicle invoicing, service job cards and service invoicing, parts stock, accounting and marketing all in one system. Only having to look at one system makes life so much easier.
Cons
Updates are free which is great, but when things aren't thoroughly checked before going live and we have issues is very frustrating!
Response from Dealer Management Services
Thanks for the review ! We've been updating our testing and release processes for 2023, which we hope will reduce the annoying issues that occur from time to time when updates are set out !
We would love to hear how this feels for our users!
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
not that impressed with support or product
Reviewed on 2022/12/13
Not great at solving problems
Not great at solving problems
Pros
not a lot You need to move the system in line with other systems [SENSITIVE CONTENT] does not email us back.
Cons
way customers are set up [SENSITIVE CONTENT] does not email us back.
Response from Dealer Management Services
Really disappointed to see that your experience with Navigator has not been as good as for many of our other customers.
I've asked our Customer Success Team to contact you to see if they can identify what the core of the issue is and if they can help you to gain more of your use of Navigator.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
accounts review
Reviewed on 2022/12/13
Navigator is difficult if anything goes wrong as it's hard to un-do mistakes
Navigator is difficult if anything goes wrong as it's hard to un-do mistakes
Pros
Easy to read screens and easy to read reports
Cons
System assumes nothing ever goes wrong and you can't transfer between accounts
Response from Dealer Management Services
I'm hoping our team were able to contact you, discuss and help resolve the moving between accounts item.
Many thanks for your feedback
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A DMS that is easy to use
Reviewed on 2022/12/13
Since we have changed to Navigator my job has become a lot easier and all my staff find it easy to...
Since we have changed to Navigator my job has become a lot easier and all my staff find it easy to use
Pros
The software is easy to use and understand. It has made my job a Service Manager a lot easier than using our old DMS
Cons
You can't kid the system. It is very much a matter of fact
Response from Dealer Management Services
Great to see that Navigator is helping you do your job !
Navigator DMS FAQs
Below are some frequently asked questions for Navigator DMS.Q. What type of pricing plans does Navigator DMS offer?
Navigator DMS offers the following pricing plans:
- Starting from: £50.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Priced per user per month - can be reduced by making an initial subscription value.
Q. Who are the typical users of Navigator DMS?
Navigator DMS has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does Navigator DMS support?
Navigator DMS supports the following languages:
English
Q. Does Navigator DMS support mobile devices?
Navigator DMS supports the following devices:
Q. What other apps does Navigator DMS integrate with?
We do not have any information about what integrations Navigator DMS has
Q. What level of support does Navigator DMS offer?
Navigator DMS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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