---
description: Learn how ZOE can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ZOE Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ZOE](/software/2063027/zoe)

# ZOE

Canonical: https://www.getapp.za.com/software/2063027/zoe

> Designed for businesses of all sizes, the cloud-based IT ticketing and sales enablement software helps manage customers' information and resolve their queries through live chat capabilities, facilitating client support operations.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Emmet Solution

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian
- **Available Countries**: Italy

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Customizable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Prioritization
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations

## Integrations (6 total)

- Fatture in Cloud
- Keap
- Lemonway
- PayPal
- PayPal Checkout
- Stripe

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3409 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18768 reviews)
3. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Facilità di utilizzo e personalizzazioni su misura" — 5.0/5

> **Marco** | *03 November 2022* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: L'accesso da cellulare e l'integrazione con notifiche e consultazione tramite telegram sono molto utili. Sistema veramente facile da utilizzare. Aspetto molto vantaggioso è avere un unico canone ma con gli utenti e clienti senza limiti né costi aggiuntivi.
> 
> **Cons**: Come ogni Software necessita di rifiniture che emergono solo nell'utilizzo. Ho già segnalato alcune modifiche utili per la mia attività e mi hanno risposto anche velocemente che hanno preso nota e a breve avrò risposte certe ad ogni punto . Mi sembrano sul pezzo \!
> 
> La mia esperienza è positiva. Ho provato la demo gratuita per 1 mese e mi sono trovato abbastanza bene. Dopo aver espresso alcune mie esigenze, i tecnici sono riusciti a personalizzare le funzionalità per la mia azienda. Il servizio di assistenza è ottimo in quanto i tecnici sono sempre disponibili.

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### "Sistema chiaro, flessibile e preciso" — 5.0/5

> **Omar** | *16 November 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Facile nell’utilizzo e continuano a inserire nuove funzionalità molto utili.
> 
> **Cons**: Il sistema è accessibile e utilizzabile comodamente da smartphone ma non è presente l’app.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2063027/zoe)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/zoe/> |
| en-AE | <https://www.getapp.ae/software/2063027/zoe> |
| en-AU | <https://www.getapp.com.au/software/2063027/zoe> |
| en-CA | <https://www.getapp.ca/software/2063027/zoe> |
| en-GB | <https://www.getapp.co.uk/software/2063027/zoe> |
| en-IE | <https://www.getapp.ie/software/2063027/zoe> |
| en-NZ | <https://www.getapp.co.nz/software/2063027/zoe> |
| en-SG | <https://www.getapp.sg/software/2063027/zoe> |
| en-ZA | <https://www.getapp.za.com/software/2063027/zoe> |

-----

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