Klara

I started as a beta user when it first came out. I saw that within 6m, my medical life would be miserable without Klara. It makes it easy to be HIPAA-compliant, and patients love it. I manage complex patients around the world and I couldn't do it without Klara. They were ahead of the curve with Telemedicine integrated in the program when COVID hit, and I was able to maintain my patients while we were in lock-down. When I changed to a VOIP phone system, I was able to get numbers to which voice messages where transferred. These messages would then be transcribed and placed in the patients' box when they called with their cell. This is tremendously valuable feature. You will be happy with Klara and never look back.

I like everything about Klara and wouldn't give it up.

We have so many things that Klara does for us - answers calls, sends out reminders and automated forms, helps with patient registration, allows us to communicate effectively with our patients. We use the eforms to sign intake and registration forms, reminders for appointments, COVID/FLU screens through the eforms option, converse with patients easily about current issues.

I do wish it were better integrated into our EHR, but for the most part, it does what we need it to do. And, we're always getting new functionality so I'm always pleased to see where they go next.

Onboarding was unnecessarily slow. Took 1-2 weeks to get on a 15 minute call. They had (4) different 15 minute calls prior to "launch date" which was still not officially launched. Constantly had to message the people in charge of our account to get any correspondence from them. By the time we had access to login and try out the features, we realized we were not given completely transparent information and that all of our staff would have access to every single clients information.

From the beginning we told the sales guy we were in-home healthcare that we have one entry staff with one client (which he was familiar with because his child also had the therapy we provide from another agency). I understand why doctors can have access to any clients info, but an entry level staff right out of high school should not have this information.

Overall, between the training/onboarding, awful communication (still waiting on a response to be removed from their contract 3 weeks ago - followed up 3 times and no response!), and it not actually being confidential I felt compelled to write a review. I dont usually write reviews, I've used bad software before. This one is by far the worse experience I have ever experienced which is sad because I am from the city/town that they are based in so I thought it was a sign that it would be a good fit. Guess not!

We ended up finding a HIPAA compliant chat online that we could practice on before making a committment. I will only do that moving forward with any software we try.

Length to launch date - especially when told that its taking forever because I am waiting on the person to respond come to find out s

What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are able to tell me what their needs are.

The cons of using Klara are when entering the patients in cobilty they dont transfer over all of the correct information sometimes.