About Klara

Klara’s patient engagement platform helps medical practices consolidate multiple patient outreach tools into one platform while automating key touch points throughout the patient journey. Interfaced with your EHR, Klara offers two-way messaging, scheduling, automated pre- and post-visit communication, appointment reminders, message routing and more. Transform high phone call volume into efficient messaging. Klara can help free up staff resources by removing redundant, manual tasks.


Key benefits of Klara

• Efficient 2-way messaging along every step of the patient journey
• Self-scheduling
• Pre- and post-visit automations
• Appointment reminders
• Message routing
• Automated re-booking reminders for no-shows
• Video visits


Images

Klara Software - Klara patient engagement software
Klara Software - Klara sign patient forms online
Klara Software - Communicate with patients
Klara Software - Collaborate with your team for better patient outcomes
Klara Software - Automate workflows
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Klara video
Klara Software - Klara patient engagement software
Klara Software - Klara sign patient forms online
Klara Software - Communicate with patients
Klara Software - Collaborate with your team for better patient outcomes
Klara Software - Automate workflows

Not sure about Klara? Compare with a popular alternative

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4,5 (15)
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Starting Price

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Pricing Options

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Features

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Integrations

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Ease of Use

4,5 (15)
4,7 (52)

Value for Money

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Customer Service

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Reviews

Overall rating

4,5 /5
(15)
Value for Money
4,1/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,4/5

Already have Klara?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 15
Barry
Barry
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Can't live without Klara

Reviewed on 2023/02/23

Pros

I started as a beta user when it first came out. I saw that within 6m, my medical life would be miserable without Klara. It makes it easy to be HIPAA-compliant, and patients love it. I manage complex patients around the world and I couldn't do it without Klara. They were ahead of the curve with Telemedicine integrated in the program when COVID hit, and I was able to maintain my patients while we were in lock-down. When I changed to a VOIP phone system, I was able to get numbers to which voice messages where transferred. These messages would then be transcribed and placed in the patients' box when they called with their cell. This is tremendously valuable feature. You will be happy with Klara and never look back.

Cons

I like everything about Klara and wouldn't give it up.

Cory
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good product.

Reviewed on 2023/02/13

We could not keep up with pt. communications without Klara. It is an invaluable tool. Support has...

We could not keep up with pt. communications without Klara. It is an invaluable tool. Support has been great, and usually if we have a problem it's worked out fairly quickly.

Pros

Allowed us to streamline and optimize our patient engagement. We're able to text securely, send files back and forth to patients securely, send and receive intake forms, and to track our communications for quality assurance. We were pleased to find out that 95% of the time our staff was doing a great job. For the 5% of times we found that something could have been done better, Klara made it easy to use the record created to turn it into a teachable moment.

Cons

There can be some issues when initially integrating with your EMR. I suspect that many of these issues have gotten better as they have done more installs and worked out some of the bugs.

Alternatives Considered

Phreesia and Luma Health

Reasons for Choosing Klara

Built-in secure texting and telemedicine application.

Switched From

Relatient

Reasons for Switching to Klara

Built-in secure texting and telemedicine application.
Paul
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Has gotten worse over the last 12 months

Reviewed on 2023/06/08

Went from really good to pretty bad.

Went from really good to pretty bad.

Pros

It was so much easier to use 15 months ago

Cons

Unfortunately the programming has made it much more difficult to use. The program has been down so much more then before. The difficulty created by the programs between myself and my team members and my patients have affected our timely communications and productivity quite a bit causing more resources to be allocated. The responses from the Klara team are timely but the results are pretty poor. Asking for some kind of credit for the inconvenience fell on a NO! I will give them a bit more time to figure their stuff out if it continues to get worse then I will have to go elsewhere.

Response from Klara Technologies

Hi Paul,

We're so sorry to hear about your experience using Klara, and that it feels more difficult to use in recent months. We'd love to help resolve this issue for you as soon as possible. Please reach out to us at [email protected] or contact your CSM, and we'll be more than happy to help address your issue.

Thank you for taking the time to bring this to our attention.

Warmly,
The Klara team

Fran
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Klara is a convenient cost-effective way to communicate with your patients

Reviewed on 2023/02/14

The staff are very responsive. They even anticipate our needs - like the need to sort messages and...

The staff are very responsive. They even anticipate our needs - like the need to sort messages and send them to the right person immediately, instead of forcing us to manually sort.

Pros

We have so many things that Klara does for us - answers calls, sends out reminders and automated forms, helps with patient registration, allows us to communicate effectively with our patients. We use the eforms to sign intake and registration forms, reminders for appointments, COVID/FLU screens through the eforms option, converse with patients easily about current issues.

Cons

I do wish it were better integrated into our EHR, but for the most part, it does what we need it to do. And, we're always getting new functionality so I'm always pleased to see where they go next.

Alternatives Considered

Tebra and Weave

Reasons for Switching to Klara

The company was young, as were we. They seemed intent on growing together and continuing to grow together. That has proven true. It was also easy to adopt and to set up parameters for staff.
Rhonda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Patients love Klara

Reviewed on 2022/08/19

Our patients and their family members / guardians appreciated having Klara available, we were able...

Our patients and their family members / guardians appreciated having Klara available, we were able to provide 24/7 communication that was accessible to most of our patients, even those who have disabilities or limitations. The review service helped us showcase the quality of care and service we provide.

Pros

Klara keeps our patients and staff connected and helps our organization operate at its best.
Patients can schedule or check appointments and complete intake forms from their mobile devices. Messaging and telehealth are simple enough that almost any patient can use them. A link is sent through text message and no login or extra steps are required. All messages are HIPAA compliant and private.
Klara sends appointment and follow up reminders, instructions or directions can be added to the reminders. If a patient misses an appiontment Klara sends a text message that helps them reschedule.

Cons

More flexibility would make Klara better. Home Health Care Organizations operate differently than a typical medical practice and some services that we need aren't provided by Klara. I received a lot of complaints about not having a messaging service for the staff, It's only for patient to staff communication.
The value for money is not good.

Alternatives Considered

Spruce and Luma Health

Switched From

OhMD

Reasons for Switching to Klara

Klara felt easier to use for the patient
Showing 5 reviews of 15 Read all reviews

Klara FAQs

Below are some frequently asked questions for Klara.

Klara has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Klara supports the following languages:

English

Klara supports the following devices:

Klara integrates with the following applications:

AdvancedMD EHR, Allscripts Practice Management, Intergy, ModMed, Nextech EHR & PM, Veradigm EHR, Veradigm Practice Management, athenaOne

We do not have any information about what support options Klara has

Related categories

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