Groomer.io

About Groomer.io
Make your grooming business easier and more profitable with Groomer.io on your team. Loaded with features to improve your salon's overall experience, our app helps mobile & storefront groomers take their businesses to the next level.
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- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Groomer.io User
Reviewed on 2023/06/23
I have had an extremely positive experience with groomer.io.
I have had an extremely positive experience with groomer.io.
Pros
I love the two-way messaging and automated calls to let the pet parent know their dog is ready to be picked up at the end of the appointment. it is a very convenient feature that many of my clients like as well. I also like that we are able to save the client's card on file to charge in the case of a no-call or no-show, or there is the option to charge a deposit.
Cons
I don't like that the payment processing fees for using a card that is saved on file for a client are more than the processing fee if I were to physically swipe the card in person with my client. They offer the option to save a payment card on file yet we are charged a higher percentage and base fee for using that option as a way to pay for a clients grooming services.
Alternatives Considered
Revelation Pets, Acuity Scheduling, Meta for Business, DaySmart Pet and MoeGoReasons for Switching to Groomer.io
I like the simplicity of their design and the ease of use was not complicated or overly detailed to the point of not being able to understand the product without an extremely in-depth tutorial of the software. They also have a great price point and I love that it is priced per appointment completed not an overall rate that doesn't vary if you do more or less business every month.- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Right Solution For Mobile Groomers
Reviewed on 2023/05/09
Groomer.io is the most important software of my business. It is what I use to make sure my...
Groomer.io is the most important software of my business. It is what I use to make sure my employees are booked up each and every day, and it’s what my employees use to work their route and complete each service from start to finish. I’m so happy that we found a solution that checks all the boxes of what we need to run a successful mobile grooming business.And the Groomer.io team is second-to-none. I know we are in good hands with their help.
Pros
Groomer.io is one of the easiest apps to use from the client’s side. Your clients don’t have to download an app into their phone in order to use your services. They can do their intake forms and appointment requests straight from your website, and when they get notifications or reminders, they receive a normal SMS text message to their phone, so they can’t miss it. They also get an automated phone call when their groomer is on the way.This is honestly the most high-tech solution developed with a low-tech audience in mind.
Cons
The initial set up and implementation was not the easiest thing process, and this is coming from someone who considers themselves very tech-savvy. There was a lot of walking through with the support team (which is awesome by the way) initially to get everything to function the way I wanted it to function. Once everything works as it should, though, it is a smooth experience.
Alternatives Considered
MoeGoReasons for Switching to Groomer.io
From our research, it looks like Groomer.io really functioned in the way we needed to. MoeGo is more popular and established, however it requires customers to download an app, and at-a-glance, it didn’t seem to have a lot of website integration. An app that integrated intake/appointment scheduling features that I can link to straight from our website was extremely important for our marketing purposes, since we needed to be able to track traffic and conversion data.- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Groomer.io
Reviewed on 2023/05/02
Mostly good. Very easy to reach out to them if you have issues.
Mostly good. Very easy to reach out to them if you have issues.
Pros
Easy and good to use. Easy on both us and the clients.
Cons
Update a lot. There are always new things being released that require us to update the app.
- Industry: Veterinary
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy client!
Reviewed on 2023/05/02
Great experience! I recommend it to every groomer who is looking for a better, easier app to use...
Great experience! I recommend it to every groomer who is looking for a better, easier app to use for scheduling and client profiles.
Pros
I think Groomer.IO is one of the easiest apps I’ve used. I have a a lot of trouble learning, especially when things are more complex like other apps I’ve tried. Groomer.io gave me ease of mind with how simple it is to use, with the added bonus that they work with squareup! They send appointment confirmations and reminders to all my clients, so I don’t have to worry about checking in myself, when I have other things I’m worrying about.
Cons
I haven’t found anything yet that I don’t really like about groomer.io. I would have to use it for a lot longer to see if there’s something I’m not fond of.
- Industry: Veterinary
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grooming by Lacy loves groomer.io
Reviewed on 2023/05/09
Phenomenal!
Phenomenal!
Pros
Customer support, online scheduling, the customer portals, and terms of service
Cons
You have to do select things online and some in the app
Groomer.io FAQs
Below are some frequently asked questions for Groomer.io.Q. What type of pricing plans does Groomer.io offer?
Groomer.io offers the following pricing plans:
- Starting from: US$79.00/month
- Pricing model: Subscription
- Free Trial: Available
Appointment-based pricing. Get a demo for details!
Q. Who are the typical users of Groomer.io?
Groomer.io has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Groomer.io support?
Groomer.io supports the following languages:
English
Q. Does Groomer.io support mobile devices?
Groomer.io supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Groomer.io integrate with?
We do not have any information about what integrations Groomer.io has
Q. What level of support does Groomer.io offer?
Groomer.io offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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