---
description: Learn how smartQED can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: smartQED Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Collaboration Software](/directory/335/web-collaboration/software) > [smartQED](/software/2063606/smartqed)

# smartQED

Canonical: https://www.getapp.za.com/software/2063606/smartqed

> smartQED is a visual collaborative workspace with integrated learning for efficient problem or incident investigations and in-depth root cause analysis. It helps teams solve problems faster and easier, through clear status tracking and solution recommendations from prior problems.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of smartQED

\* Solve your problems and incidents up to 2-3x faster
\* Collaborate efficiently on Root Cause Analysis
\* Track investigation status and strategy clearly
\* Generate automated reports in real-time
\* Get cause and solution recommendations from historical data, and eliminate repeated searching and reading of prior problems
\* Pre-define QED Templates to easily capture and reuse problem-solving knowledge
\* Increase productivity by 30% or more
\* Upskill newer staff members

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: smartQED

## Commercial Context

- **Starting Price**: US$10,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: We have a 30-day free trial for Teams, Team Plus, Business, and Business Plus accounts.   Please see https://www.smartqed.ai/pricing for pricing details.  

Our app is also available on the Azure, Slack and Atlassian/Jira Marketplaces and supports integrated billing for Azure users.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Assignment Management
- Audit Trail
- Brainstorming
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Customizable Reports
- Customizable Templates
- Data Visualization
- Email Alerts
- File Sharing
- IT Incident Management
- Incident Reporting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Collaboration Software](https://www.getapp.za.com/directory/335/web-collaboration/software)

## Related Categories

- [Collaboration Software](https://www.getapp.za.com/directory/335/web-collaboration/software)
- [Incident Management Software](https://www.getapp.za.com/directory/1415/incident-management/software)

## Alternatives

1. [Slack](https://www.getapp.za.com/software/91563/slack) — 4.7/5 (24055 reviews)
2. [Microsoft Teams](https://www.getapp.za.com/software/105615/microsoft-teams) — 4.5/5 (10951 reviews)
3. [Google Workspace](https://www.getapp.za.com/software/90761/google-apps-for-business) — 4.7/5 (17497 reviews)
4. [Zoom Workplace](https://www.getapp.za.com/software/111633/zoom) — 4.6/5 (14532 reviews)
5. [Microsoft 365](https://www.getapp.za.com/software/90725/microsoft-office-365) — 4.6/5 (14043 reviews)

## Reviews

### "SmartQED provides a clear visualization of Incidents" — 5.0/5

> **Ravi Prakash** | *11 August 2022* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: SmartQED provides a clear visualization of your Incidents that allows management to understand and fix processes in realtime.
- Very good login and onboarding process.
- The process flow was really good as the associations are tracked well.
- Autogenerating sample problems is a good features to have a template from which we can start building.
- Audit Data and History gives a very good feature for the Incident Managers to track changes clearly
> 
> **Cons**: Did not come to a point where there was any problem was not solved, will review if there is any.

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### "Knowledge Visualization and Effective Incident Management" — 5.0/5

> **Phaniendra** | *29 August 2022* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: - Visualization
- Ease of Use
- Customization features
- Layout of menus etc
> 
> **Cons**: - Some areas can be automized as a continuous improvement
> 
> There is an urgent need of such a VISUAL tool in the area of Problem solving, Knowledge analysis and Incident management. This innovative tool servers a greater purpose.

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### "Overall Review over QED -NS" — 5.0/5

> **Natarajan** | *28 July 2022* | Packaging & Containers | Recommendation rating: 9.0/10
> 
> **Pros**: Presentation and efforts are costant and making the smile on the customers
> 
> **Cons**: Time taken to understand the technicalities which would ideally can be little simplifies way.
> 
> This should really help in reducing the time of manual intervention though it's augmented intelligence, as this is based on historical key stroke search by human earlier as per the logical flow created

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### "Great  tools with AI" — 5.0/5

> **Rajjyoti** | *01 July 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The fish bone model ,it grabs the input and and put it in model .Helps in identifying the root cause.
> 
> **Cons**: Not sure . Have to check extensively to use

## Links

- [View on GetApp](https://www.getapp.za.com/software/2063606/smartqed)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/smartqed/> |
| en-AE | <https://www.getapp.ae/software/2063606/smartqed> |
| en-AU | <https://www.getapp.com.au/software/2063606/smartqed> |
| en-CA | <https://www.getapp.ca/software/2063606/smartqed> |
| en-GB | <https://www.getapp.co.uk/software/2063606/smartqed> |
| en-IE | <https://www.getapp.ie/software/2063606/smartqed> |
| en-NZ | <https://www.getapp.co.nz/software/2063606/smartqed> |
| en-SG | <https://www.getapp.sg/software/2063606/smartqed> |
| en-ZA | <https://www.getapp.za.com/software/2063606/smartqed> |

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