---
description: Learn how HelpSite can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpSite Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [HelpSite](/software/2063648/helpsite-io)

# HelpSite

Canonical: https://www.getapp.za.com/software/2063648/helpsite-io

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> HelpSite lets businesses create a knowledge base of public or private/internal-only content. It's fully customizable, searchable, and easy to use.
> 
> Verdict: Rated **4.7/5** by 68 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 68 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: HelpSite
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$14,99
- **Pricing model**: Other (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Alerts/Notifications
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Decision Support Software
- Document Storage
- Drag & Drop
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Real-Time Notifications
- Rich Text Editor
- SSL Security

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software)

## Related Categories

- [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software)
- [Knowledge Management Software](https://www.getapp.za.com/directory/257/knowledge-management/software)

## Alternatives

1. [Confluence](https://www.getapp.za.com/software/90949/confluence) — 4.5/5 (3678 reviews)
2. [Microsoft SharePoint](https://www.getapp.za.com/software/90850/sharepoint) — 4.4/5 (5429 reviews)
3. [Notion](https://www.getapp.za.com/software/132111/notion) — 4.7/5 (2728 reviews)
4. [Guru](https://www.getapp.za.com/software/123167/guru) — 4.8/5 (639 reviews)
5. [Connecteam](https://www.getapp.za.com/software/105401/connecteam) — 4.6/5 (5177 reviews)

## Reviews

### "Great way to have a flexible FAQ section" — 5.0/5

> **Matt** | *08 October 2020* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Great software to keep an FAQ section on any website. Very easy to use and very helpful as you can edit your FAQ page in minutes as often as needed. Adding articles is very easy and pictures can be included. The search feature for customers to use work to locate relevant articles works very well. Highly recommend this solution if you want to give access to more detailed information about your product.
> 
> **Cons**: Would be nice if there was a bilingual option.

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### "It does the job" — 5.0/5

> **Lucas** | *30 October 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use. Works as advertised. Helps a lot with training.
> 
> **Cons**: Requires some set up. Could use better search optimization.
> 
> I use HelpSite as an internal knowledge base in the context of IT. It does the job.

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### "Helpsite works if all you want is a simple "Frequent Questions" Page" — 4.0/5

> **Alexandra** | *19 April 2022* | Research | Recommendation rating: 6.0/10
> 
> **Pros**: Helpsite is easy to use and most importantly it gives the ability to everyone at the company to use it and be able to write articles for other employees or for clients.
> 
> **Cons**: I think the overall visualization of how the FAQs looks like is not very good
> 
> We are satisfied with the software even though is not very sophisticated, is simple to use.

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### "Great software to create documented help articles." — 5.0/5

> **Junior** | *01 January 2023* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: The software is very quick and simple to get started into. Creating articles and organisation is very simple and allows for detailed articles from the get go. Allowing users to also have their own domain connected to the website for free to normally extremely rare in software's now a days, however make using this even more pleasurable.
> 
> **Cons**: The lack of customisation outside of the gold tier is mostly non existent. You are not able to change the colours, layouts or anything - you are stuck with the default layout. It would be nice, even at the Standard Plan, to have a few options for layouts or change the colour of certain things.
> 
> Overall, my experience with HelpSite is second to none. I have loved being able to quickly get started into writing articles that will soon allow users of my software to understand everything they need to know. The simplistic design, though unchangeable without Gold, works very well with allowing users to find what they need.

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### "Nice product with a great free trial" — 4.0/5

> **Verified Reviewer** | *25 March 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Very simple and straightforward UI. On a free plan it's possible to bind a custom domain. That's what I was looking for.
> 
> **Cons**: Slightly outdated UI. Pretty limited number of articles we can publish on a free plan (25). However, the cheapest paid plan is not that expensive even for a small business.
> 
> Overall, I would recommend HelpSite to any startup with a limited budget. It allows to publish 25 articles and connect a custom domain even on the free plan.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2063648/helpsite-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/helpsite-io/> |
| en-AE | <https://www.getapp.ae/software/2063648/helpsite-io> |
| en-AU | <https://www.getapp.com.au/software/2063648/helpsite-io> |
| en-CA | <https://www.getapp.ca/software/2063648/helpsite-io> |
| en-GB | <https://www.getapp.co.uk/software/2063648/helpsite-io> |
| en-IE | <https://www.getapp.ie/software/2063648/helpsite-io> |
| en-NZ | <https://www.getapp.co.nz/software/2063648/helpsite-io> |
| en-SG | <https://www.getapp.sg/software/2063648/helpsite-io> |
| en-ZA | <https://www.getapp.za.com/software/2063648/helpsite-io> |

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