---
description: Learn how Metaphor Contact Center can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Metaphor Contact Center Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Metaphor Contact Center](/software/2063721/metaphor-contact-center)

# Metaphor Contact Center

Canonical: https://www.getapp.za.com/software/2063721/metaphor-contact-center

> Metaphor Contact Center is a contact center software that helps  businesses of all sizes optimize customer satisfaction, improve productivity, and reduce the total cost of ownership. Key features include Interactive Voice Response System (IVR), outbound dialing and campaign management, inbound automatic call distribution routing capabilities, agent desktop, predictive dialing, quality management, and more.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Customer Support**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Starting Price**: US$0,01
- **Pricing Details**: Pricing will be determined by qualified USAN Sales Representative.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Campaign Management
- Campaign Specific Caller ID
- Computer Telephony Integration
- FTC Compliance
- IVR
- Inbound Call Center
- Interaction Tracking
- Lead Management

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)
- [Predictive Dialer Software](https://www.getapp.za.com/directory/849/predictive-dialer/software)

## Alternatives

1. [DialedIn CCaaS](https://www.getapp.za.com/software/104279/chasedata) — 4.8/5 (314 reviews)
2. [Convoso](https://www.getapp.za.com/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (984 reviews)
4. [Genesys Cloud CX](https://www.getapp.za.com/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [CXone Mpower](https://www.getapp.za.com/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "Accelovance" — 4.0/5

> **Sara** | *26 February 2015* | Pharmaceuticals | Recommendation rating: 5.0/10
> 
> **Pros**: The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team.
> 
> **Cons**: It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2063721/metaphor-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/metaphor-contact-center/> |
| en-AE | <https://www.getapp.ae/software/2063721/metaphor-contact-center> |
| en-AU | <https://www.getapp.com.au/software/2063721/metaphor-contact-center> |
| en-CA | <https://www.getapp.ca/software/2063721/metaphor-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/2063721/metaphor-contact-center> |
| en-IE | <https://www.getapp.ie/software/2063721/metaphor-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/2063721/metaphor-contact-center> |
| en-SG | <https://www.getapp.sg/software/2063721/metaphor-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/2063721/metaphor-contact-center> |

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