Candid

4.7 (13)
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Order management platform for wholesale businesses

About Candid

The Candid platform allows brands to create clear and concise terms to support business requirements while creating clarity and ease for buyers. It includes a virtual showroom, a branded wholesale catalog, and various third-party integrations.


Key benefits of Candid

Why should you use Candid for your wholesale acceleration? Our core features include:
A virtual showroom with a sharable custom-made branded storefront.
A branded, shoppable wholesale catalog and lookbook.
A global target market expansion masterclasses and more.
A purchase management dashboard for retailers and buyers.
Streamlined invoicing and payment processing, with optional Quickbooks integration.
Shipping management integration with ShipStation.
Shopify, WooCommerce, Squarespace integration.
A simplified system order records interface.


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Candid Software - Candid manage orders

Not sure about Candid? Compare with a popular alternative

Candid

4.7 (13)
VS.
Highly reviewed

Starting Price

US$179.00
month
US$799.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

71
56

Integrations

9
18

Ease of Use

4.5 (13)
4.2 (190)

Value for Money

4.5 (13)
4.0 (190)

Customer Service

4.8 (13)
4.4 (190)
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Reviews

Overall rating

4.7 /5
(13)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.8/5

Already have Candid?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 13
Keith
Keith
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Must Have for Wholesalers

Reviewed on 2023/05/25

Candid is a SaaS platform that simplifies wholesale transactions between wholesalers and retailers....

Candid is a SaaS platform that simplifies wholesale transactions between wholesalers and retailers. It transforms the traditional static process of using PDF e books, attachments, communication messages, and invoices into a characterized catalog. Candid's software makes it easier for wholesaler and retailers to collaborate on purchase orders.

Pros

After using the software I got hook on creating orders. I like that you can customize the order number. This help to keep all orders organized.

Cons

Although all orders will have same information, they should allow users to choose order template styles.

Allison
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Candid Review after using for ~2years

Reviewed on 2024/06/06

The customer support is AMAZING with Candid. Once I set up my store, it has been easy to update/mai...

The customer support is AMAZING with Candid. Once I set up my store, it has been easy to update/maintain. I like the improvements Candid has made with the interface since I started. Always moving in the right direction!

Pros

I like the net30 terms and secure credit card processing. I like how my wholesale customers have to select the items they are purchasing from a "storefront" rather than email me with vague orders. They get to "see" exactly what they are ordering just like on any website.

Cons

I have had to do a lot of handholding to get my customers to understand how to order on this platform and how to pay on this platform. I was *hoping* the switch from Quickbooks invoicing/payments to Candid invoicing/payments would be seamless, but unfortunately it has not been as straightforward as I had hoped. I also like the fact that I could host on my own website, but when I explored that option I felt it was really pricey and so I have stayed with the hosting on Candid.

Jillane
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Candid use review

Reviewed on 2024/12/06

I am still learning but I am really pleased with my experience and looking forward to learning more.

I am still learning but I am really pleased with my experience and looking forward to learning more.

Pros

I like that is easy to navigate through each heading. Orders are saved and simple to regenerate.

Cons

As it is right now I don’t really feel there is anything to dislike.

Jil
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great starter software, but could use a little work in the details

Reviewed on 2023/02/06

Since it is a small team, you are normally dealing with the same couple of customer support team...

Since it is a small team, you are normally dealing with the same couple of customer support team members, which I really value.

Pros

Integration and setup was super easy and straightforward. Order management is mostly user friendly.

Cons

The biggest bummers for our small business have been lack of customization when it comes to out of stock inventory, which has led to some overselling issues. As well as lack of basic reporting.

Jack
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Love Candid!

Reviewed on 2024/10/15

The folks at Candid are highly profession, highly responsive when you need help, and truly good...

The folks at Candid are highly profession, highly responsive when you need help, and truly good people. I love working with this company!

Pros

As a wholesaler, Candid makes our business possible, period. The platform provides all of the tools that we need to sell to our customers and help our own customers thrive.

Cons

No cons! Any time you have a suggestion for an improvement they take it seriously, and nail it!

Alternatives Considered

Shopify

Reasons for Choosing Candid

Candid is far superior in terms of features and simplicity.

Switched From

WooCommerce

Reasons for Switching to Candid

It was a far superior product for our wholesale business.
Showing 5 reviews of 13 Read all reviews

Candid FAQs

Below are some frequently asked questions for Candid.

Candid offers the following pricing plans:

  • Starting from: US$179.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Get all of Candid free for 21 days. Then pick the plan that’s right for you.

Candid has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Candid supports the following languages:

English

Candid supports the following devices:

Candid integrates with the following applications:

Extensiv Integration Manager, Instagram, QuickBooks Online, ShipStation, Shopify, Squarespace, Stripe, WooCommerce, Zapier

Candid offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

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