---
description: Learn how ServiceTeam ITSM can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceTeam ITSM Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [ServiceTeam ITSM](/software/2063990/serviceteam-itsm)

# ServiceTeam ITSM

Canonical: https://www.getapp.za.com/software/2063990/serviceteam-itsm

> Infused with the same technology as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of ServiceTeam ITSM

 Support business growth
 Get answers and intelligent insight
 Exceed agent and customer expectations
 Go beyond case management and improve service delivery

## About the vendor

- **Company**: Provance Technologies

## Commercial Context

- **Starting Price**: US$45,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: ServiceTeam ITSM is licensed on a per-user basis with a minimum of 1-year and available 2 and 3-year subscription terms. The base license for ServiceTeam ITSM starts at 30 named users. Government, Education and Non-Profits may qualify for special pricing, please contact Provance Sales for more details. If you are a Microsoft Partner and/or a Managed Service Provider, please contact Provance Sales about other pricing options which may apply. ServiceTeam ITSM is comprised of 2 editions, Professional and Enterprise. We also have ServiceTeam ITAM available, which lets you leverage Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan and manage assets. Visit Provance.com or contact  us at sales@provance.com for more details. 

The use of Provance ServiceTeam Power Apps products require Microsoft Power Apps and/or Dynamics 365 and potentially other licenses to support all capabilities. These Microsoft licenses are not included and are the customers responsibility.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Configuration Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Help Desk Management
- Incident Management
- Knowledge Base Management

## Integrations (11 total)

- Azure DevOps
- Jira
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Word
- N-central
- Network Performance Monitor
- System Center

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)

## Alternatives

1. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (689 reviews)
2. [Proactivanet](https://www.getapp.za.com/software/2063855/proactivanet) — 4.8/5 (52 reviews)
3. [ManageEngine Endpoint Central](https://www.getapp.za.com/software/103857/manageengine-desktop-central) — 4.6/5 (1551 reviews)
4. [ServiceNow](https://www.getapp.za.com/software/9156/servicenow) — 4.5/5 (345 reviews)
5. [TeamDynamix](https://www.getapp.za.com/software/2059330/teamdynamix-itsm-ppm) — 4.4/5 (150 reviews)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2063990/serviceteam-itsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/serviceteam-itsm/> |
| en-AE | <https://www.getapp.ae/software/2063990/serviceteam-itsm> |
| en-AU | <https://www.getapp.com.au/software/2063990/serviceteam-itsm> |
| en-CA | <https://www.getapp.ca/software/2063990/serviceteam-itsm> |
| en-GB | <https://www.getapp.co.uk/software/2063990/serviceteam-itsm> |
| en-IE | <https://www.getapp.ie/software/2063990/serviceteam-itsm> |
| en-NZ | <https://www.getapp.co.nz/software/2063990/serviceteam-itsm> |
| en-SG | <https://www.getapp.sg/software/2063990/serviceteam-itsm> |
| en-ZA | <https://www.getapp.za.com/software/2063990/serviceteam-itsm> |

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