About Rinkel

Rinkel is a telephone software for freelancers and small & medium sized companies that can be customized according to company needs. Users can Divert their fixed line -which they can hire with us or bring from another operator- to as many mobiles or landlines as they need.

Ideal for remote work and for those professionals who spend a lot of time on the road or visiting clients. Users maintain their professional image, without having to be in a specific physical location or sacrificing their personal life -or that of their team.

The system uses its own GSM network. This means that users do not use their data to make calls (thus saving costs). All our plans include calls through our free app and from the Webphone, a softphone in browsers.

Users can use their Rinkel phone number in more than 50 countries, without additional costs. The solution also offers international phone numbers. Users can manage as many numbers as they want from the same account, establishing different set ups for each of them.

The features include call forwarding and transfering, business opening hours, caller ID, IVR menu, call queue, professional voiceovers, integration with WhatsApp Business, call recording and integration with other software, such as CRM. This allows users to integrate all their call data into their management system to improve their customer service and train new team members.


Key benefits of Rinkel

- Keep a professional image, using a fixed number that users can divert to as many mobiles as they want.
- Separate personal calls from professional ones thanks to our caller ID.
- Makes and receives calls from the free app or from the softphone in browsers.
- Adds or removes users, according to company needs. The changes become effective in their next invoice.
- Without permanent contracts or surprise expenses; users can keep control over their expenses month by month.


Images

Rinkel Software - Gestiona las llamadas de empresa con un diseño simple y claro.
Rinkel Software - Desvía fácilmente las llamadas a ti o a tu equipo para mantenerte conectado.
Rinkel Software - Configura tu horario laboral y decide qué quieres que suceda cuando no estás disponible.
Rinkel Software - Lleva un registro de llamadas y notas para no perder detalle de tus conversaciones.
Rinkel Software - Graba llamadas para registrar detalles importantes y mejorar el servicio al cliente.
Rinkel Software - Comprende rápidamente los detalles de las llamadas con resúmenes de IA, etiquetas de temas y el sentimiento de tus interlocutores.
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Not sure about Rinkel? Compare with a popular alternative Show more details

Rinkel

4.7 (38)
VS.
Highly reviewed

Starting Price

€10.00
month
US$0.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

38
68

Integrations

No integrations found
12

Ease of Use

4.8 (38)
3.4 (55)

Value for Money

4.7 (38)
3.6 (55)

Customer Service

4.8 (38)
3.1 (55)
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Reviews

Overall rating

4.7 /5
(38)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

Already have Rinkel?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 38
Ignacio
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 2023/10/06

Fast deployment and we need a specific record for our phone calls they replied and fixed it quickly

Fast deployment and we need a specific record for our phone calls they replied and fixed it quickly

Pros

It's a very easy solution to use and deploy at very reasonable price. Also very important, support is really fast and communicative

Cons

We did not miss any feature at this moment.

Response from Rinkel

Thanks Ignacio for your comments! We are happy you enjoy our solution and our customer support, we work very hard to change the accepted idea that telecom operators don´t take good care of their customers and we strive to give fast and friendly service. We hope we will continue to help you grow your business for years to come!

Kevin
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Muy buen servicio

Reviewed on 2023/12/05

Pros

Es muy versatil, rapido y confiable. Ademas que tiene una atencion al cliente super personalizada. Siempre que he realizado una consulta me lo han resuelto en minutos.

Cons

Lo unico malo que le veo es no poder elegir numeros moviles, que suelen ser mejores para realizar llamadas por la confianza de la gente. Ademas de que estaria genial que te permita usar el webphone desde la app y no tener que redirigir llamadas al numero que le pones.

Response from Rinkel

¡Gracias Kevin por tu recomendación! Nos alegra saber que Rinkel te resulta versátil, rápido y confiable. Y que nuestro servicio al cliente te ha podido ayudar en lo que has necesitado, ¡trabajamos muy duro para dar un servicio al cliente personalizado! Esperamos poder acompañarte durante mucho más tiempo.

Salvador
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SOLUCION PERFECTA

Reviewed on 2024/01/30

Pros

Solución para teléfono VOIP que sirve para toda clase de PYMES

Cons

No se puede usar con desvío al móvil español

Response from Rinkel

Gracias Salvador por tu reseña. Nos alegramos de que Rinkel sea la solución telefónica perfecta para tu negocio. Solo aclarar que no somos VOIP (funcionamos con la red GSM, por eso la calidad y estabilidad de la llamada son superiores) y sí que lo puedes desviar a móviles españoles, por supuesto!

David
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Me quita mucho trabajo

Reviewed on 2023/11/29

El balance es positivo pero como todo, mejorable.

El balance es positivo pero como todo, mejorable.

Pros

En mi caso me permite discriminar las llamadas por el horario comercial ya que antes mis comunicaciones eran a través de un número móvil y no podía configurar y discriminar las llamadas personales de las profesionales.

Cons

Lo que menos me gusta es tener que utilizar la aplicación para realizar una llamada y sobre todo para devolverla, ya que utilizo mi smartphone. Tampoco me gusta tener que recibir una llamada de Rinkel cada vez que llamo.

Response from Rinkel

¡Gracias David por tu recomendación! Nos alegramos mucho de quitarte trabajo y de ayudarte a separar la vida personal de la profesional. También de que tu experiencia sea mejor que con tu sistema VOIP anterior. Esto es porque nuestro sistema es GSM y va por tu cobertura móvil, con lo cual la estabilidad y la calidad es mayor que con sistemas que utilizan datos, como es el caso de casi todas las centralitas. ¡Esperamos seguir acompañándote mucho más tiempo!

Manuel
Manuel Show more details
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solución definitiva a las comunicaciones de tu empresa

Reviewed on 2023/08/08

Realmente hemos podido centralizar nuestra comunicación con el cliente en un solo número te...

Realmente hemos podido centralizar nuestra comunicación con el cliente en un solo número te teléfono. Además trabajamos con personas de diferentes partes del mundo que puedes acceder a la plataforma y comunicarse con el cliente de manera fácil y eficiente

Pros

Es un software que tiene una buena relación en calidad/precio, es muy intuitiva y fácil de operar.

Cons

En nuestro caso ha resuelto con todas nuestras necesidades, se podría mejorar la parte de integraciones con otras plataformas ya que de momento la única manera es la API a través de Zapier. Quedamos a la espera de futuras novedades y funcionalidades.

Response from Rinkel

¡Gracias Manuel! Nos alegra saber que te hemos ayudado a resolver todas tus necesidades de empresa. Sobre las integraciones, estamos a punto de lanzar integraciones vía webhooks, que te permitirá integrar Rinkel a cualquier otra herramienta que necesites, sin tener que pasar por Zapier. Esperamos seguir acompañándote mucho tiempo más. ¡Un saludo!

Showing 5 reviews of 38 Read all reviews

Rinkel FAQs

Below are some frequently asked questions for Rinkel.

Rinkel offers the following pricing plans:

  • Starting from: €10.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starting at 10€/month

Rinkel has the following typical customers:

Self Employed, 2–10, 11–50

Rinkel supports the following languages:

Dutch, English, Spanish, Swedish

Rinkel supports the following devices:

Android (Mobile), iPhone (Mobile)

We do not have any information about what integrations Rinkel has

Rinkel offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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