PrimePay

4.0 (358)
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PrimePay makes payroll and HR complexity disappear.

About PrimePay

PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform for people-centric businesses. More than 16,000 clients — including Aspirion, Solution Group, Stagnaro Bros. Seafood, SERVPRO of Anniston, and Nova Care Agency — rely on the PrimePay HCM Platform to replace manual work, replace compliance worries, and stop wasting time on things that should just work, so they can get back to work.

Want to know more about our technology?
• It just fits. PrimePay is HR and payroll on your terms – a plug and play solution that gives you options, so you can quickly start with basic payroll or HR and add time tracking or benefits when you need them.
• It just works. PrimePay is an HR and payroll solution that does what it should do – what you and every employee expect. Checks are right, taxes are taken care of, and benefits are clear. And the entire process is fast and simple for HR.
• We’re all in. PrimePay takes service seriously, and we’ve proven it for decades. So you’ve got a guide to help you through all the challenges and changes that come with managing HR and payroll.

To learn more, visit primepay.com.


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PrimePay Software - PrimePay onboarding
PrimePay Software - PrimePay time and attendance
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PrimePay Software - PrimePay onboarding
PrimePay Software - PrimePay time and attendance
PrimePay Software - PrimePay org chart

Not sure about PrimePay? Compare with a popular alternative

PrimePay

4.0 (358)
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Starting Price

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US$27.00
month

Pricing Options

Free version
Free trial
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Features

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Integrations

3
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Ease of Use

3.9 (358)
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Value for Money

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Customer Service

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Reviews

Overall rating

4.0 /5
(358)
Value for Money
3.9/5
Features
3.8/5
Ease of Use
3.9/5
Customer Support
3.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 358
Shannon
Shannon
Overall rating
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PrimePay Good Service

Reviewed on 2018/12/18

PrimePay in general has been very responsive to our needs and requests. Having worked with...

PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Pros

The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Cons

There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Response from PrimePay

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services.

- Team PrimePay

Marlon
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My account rep, [sensitive content hidden] is fantastic.

Reviewed on 2025/01/14

Making payroll has generally been a good experience but overall it has not been an A+ experience....

Making payroll has generally been a good experience but overall it has not been an A+ experience. More like 85%, a B+. It could be better.

Pros

Customer support with [sensitive content hidden] is great. He is the best.

Cons

I received a report from the IRS that I owe $2,700 extra for my quarterly payroll. I believe it is being taken care of but I have received no word on it in the new year. This is very concerning. A minor issue is that Software has been glitchy. Things like printing invoice receipts has been difficult. There are times when my employee data reports address errors when there are none.

Walter
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Unhappy Small Business Customer

Reviewed on 2025/01/17

Poor support ....very very expensive for little service

Poor support ....very very expensive for little service

Pros

Weekly reminders about payroll submissions

Cons

Very expensive for minimal service...Primepay is not small business friendly

Alicia
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Primepay Review

Reviewed on 2024/11/20

I would say my overall experience with primepay is good

I would say my overall experience with primepay is good

Pros

I like the online access and that everything saves automatically so you can continue where you left off of with your work

Cons

The think I like least about Primepay is the time cut off for when to submit my payroll by is too early

Susan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

[sensitive content hidden] - excellent customer service

Reviewed on 2024/12/23

Pros

The representative I spoke to today, [sensitive content hidden], was very helpful. She understood my issue and followed through with my request.

Cons

In the past, our payroll has been delivered to the church building when it should have been delivered to the Rectory Building as is stated on the delivery label.

Showing 5 reviews of 358 Read all reviews

PrimePay FAQs

Below are some frequently asked questions for PrimePay.

PrimePay offers the following pricing plans:

  • Free Trial: Not Available

Please contact a PrimePay sales reps for more information about pricing.

PrimePay has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

PrimePay supports the following languages:

English

PrimePay supports the following devices:

PrimePay integrates with the following applications:

NetSuite, QuickBooks Online, Sage Intacct

PrimePay offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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