Voximplant Kit

About Voximplant Kit
Voximplant Kit is an omnichannel cloud call center platform that automates calls, records and reports them, and supports voice, SMS, and messaging channels(WhatsApp, Facebook Messenger, Webchat and more). The platform improves efficiency, enhances customer service, and prevents agent overload through progressive dialing and voice prompts.
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Reviews
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- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An Excellent Communication Solution for Businesses
Reviewed on 2023/04/04
Voximplant Kit is a comprehensive communication platform that offers a wide range of tools and...
Voximplant Kit is a comprehensive communication platform that offers a wide range of tools and functions to improve the communication of companies with their customers. The cloud-based platform allows companies to connect with customers through different channels such as voice, video, messaging, and chat, giving greater flexibility in how they can communicate with them.
Pros
Voximplant Kit is its intuitive and easy-to-use interface.
Cons
the cost of the platform can be a bit high for some smaller companies
Response from Voximplant
Thank you for praising Voximplant Kit's intuitive interface. We understand cost concerns and continuously aim to offer value. Your feedback on our versatile communication platform is appreciated. We're committed to ongoing improvements.
Voximplant Team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excelente voz en español
Reviewed on 2023/12/11
Excelente servicio, muy visual y con una integración muy sencilla con Dialogflow
Excelente servicio, muy visual y con una integración muy sencilla con Dialogflow
Pros
Su voz en español latinoamericana es excelente
Cons
No ofrecen servicios de apoyo a emergencias
Response from Voximplant
Dear Reviewer,
Thank you for highlighting the excellence of our voice in Latin American Spanish. We appreciate your positive feedback on the service's simplicity and integration with Dialogflow. We understand the importance of emergency support services and are actively working to enhance our offerings.
Best,
Voximplant Team
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
La mejor herramienta Omnicanal para automatizar Soporte Ventas y Marketing
Reviewed on 2023/02/21
Me encanta la herramienta y me permite ser un desarrollador conversacional sin tener que conocer de...
Me encanta la herramienta y me permite ser un desarrollador conversacional sin tener que conocer de código. Si necesito ayuda los desarrolladores hacen funciones simples y todos quedamos felices. El cliente agradece mucho la velocidad que tenemos para cambiar/mejorar los flujos.
Pros
La facilidad para crear escenarios de llamada con las plantillas pre-made aceleran mucho el trabajo. Y la posibilidad de guardar llamados a las APIs más usadas por los clientes nos permite no depender del equipo de IT para muchas tareas que antes si los requerían.
Cons
Podría mejorar los reportes en tiempo real para canales de chat. Actualmente debemos bajar algunos excelentes y procesarlos.
Reasons for Choosing Voximplant Kit
Mejor precio y solo un producto para todo.Reasons for Switching to Voximplant Kit
Precio, velocidad de desarrollo y autonomíaResponse from Voximplant
Dear Milton,
Thank you for your positive feedback! We're thrilled you find our Omnichannel tool effective for automating Sales and Marketing Support. Your appreciation for call scenario templates and the ability to save calls to APIs is noted. We're working on improving real-time reporting for chat channels. We're glad you enjoy being a conversational developer without coding, and we appreciate your collaboration with developers for quick flow changes. Your insights are valuable as we continue to enhance our tool.
Best,
Voximplant
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Evaluación
Reviewed on 2023/12/11
Excelente servicio de atención diariamente
Excelente servicio de atención diariamente
Pros
Lo practico para atender al cliente al momento de explicar mi sistema.
Cons
Algunas veces no se escucha al cliente.
Response from Voximplant
Dear Zoila,
Thank you for sharing your assessment. We're pleased to hear that our service aids you in explaining your system to clients. We take your feedback seriously and apologize for any instances where the client may not have felt heard. We're committed to continual improvement to ensure excellent daily customer service.
Best,
Voximplant Team
Voximplant Kit FAQs
Below are some frequently asked questions for Voximplant Kit.Q. What type of pricing plans does Voximplant Kit offer?
Voximplant Kit offers the following pricing plans:
- Starting from: US$0.01
- Free Trial: Available
Q. Who are the typical users of Voximplant Kit?
Voximplant Kit has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Voximplant Kit support?
Voximplant Kit supports the following languages:
English, Portuguese, Spanish
Q. Does Voximplant Kit support mobile devices?
Voximplant Kit supports the following devices:
Q. What other apps does Voximplant Kit integrate with?
Voximplant Kit integrates with the following applications:
HubSpot Sales Hub
Q. What level of support does Voximplant Kit offer?
Voximplant Kit offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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