Interakt
About Interakt
Interakt acts as an all-in-one WhatsApp CRM, campaign management, marketing automation tool, and a sales channel enabling fast-growing E-commerce and D2C brands to manage customer conversations and drive sales at scale using WhatsApp. With Interakt businesses can communicate with their customers using one dedicated WhatsApp Number to convert product inquiries into paying customers, help customers discover and buy products on WhatsApp, recover abandoned carts, send order details and updates to customers and engage with them 24x7 through WhatsApp automation.
Interakt provides businesses with a scalable infrastructure that they need to expand and grow. It can be easily integrated with Shopify, Instamojo, & other popular e-stores, CRMs, payment gateways, and business apps like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly etc., making it the only full-stack WhatsApp business solution available in the market for SMBs.
Key benefits of Interakt
Our powerful self-serve platform, offers full-stack WhatsApp Business API solutions to help businesses:
Set automated replies for FAQs & alerts for COD confirmations, abandoned carts, & offers.
Set up one-time or recurring campaigns to engage your customers and sell on whatsapp.
Send product catalogs at scale to customers on WhatsApp as part of campaigns & auto-replies
Interakt helps you apply for the Green tick on WhatsApp alongside your brand name to help you build credibility
Add WhatsApp widgets to your e-store & collaborate with unlimited team members to offer customer support at scale on WhatsApp
Monitor campaign performance, response & resolution times of your agents to improve your customer experience
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Reviews
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best WhatsApp Business API tools in the market
Reviewed on 2023/03/29
Pros
Seamless integration with Shopify & the WhatsApp Commerce are my most favorite features of Interakt. One can easily sync their Shopify catalog with Interakt and start selling products on WhatsApp.
Cons
It would be really great if the variants functionality in the catalogue is available.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Interakt
Reviewed on 2023/05/11
Pros
overall the experience was good, have different packages available
Cons
support during setup is very slow, need to work on it
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A nightmare for 2 years
Reviewed on 2024/08/15
A whatsApp chat company dont have chat support. Email response time is 24 hours.
It take 4-5 days...
A whatsApp chat company dont have chat support. Email response time is 24 hours.
It take 4-5 days just to fix online meeting. Solution takes weeks.
Most of the time, we have to solve our issues ourselves.
Its not businessman friendly.
Dont lose your business with interakt
Pros
They are providing chat api. But nothing more.
Cons
Pathetic customer support. You need to leave your business and become developer to use their software.
Alternatives Considered
WATIReasons for Switching to Interakt
Wati has was more costly- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Interakt is Good
Reviewed on 2023/04/05
Pros
Easy to use - easy to reply to chats.Best platform
Cons
need to include more platforms - Instagram, Facebook
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Tool for Small Bussiness
Reviewed on 2023/04/03
Pros
use of Interakt and Scaling of Business, By using this ease of business if on the way
Cons
Sometime app hangs, a blank white screen comes, i need to close the app for that and restart the app
Interakt FAQs
Below are some frequently asked questions for Interakt.Q. What type of pricing plans does Interakt offer?
Interakt offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Interakt?
Interakt has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Interakt support?
Interakt supports the following languages:
English
Q. Does Interakt support mobile devices?
Interakt supports the following devices:
Q. What other apps does Interakt integrate with?
Interakt integrates with the following applications:
Google Sheets, Shopify, WooCommerce
Q. What level of support does Interakt offer?
Interakt offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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