OperatorHub
About OperatorHub
OperatorHub is a reservations and operations management system designed to help manage all aspects of tour and activity reservations, operations, sales and marketing, and more. The platform allows you to create custom products, accept online payments, and manage bookings.
OperatorHub is based on the needs of small to midsize businesses in the travel industry, tour operators, adventure travelers, activity providers, resorts, and hotels. It also includes training videos, online support, and a user forum where you can get help from the community.
Key Features Include centralised operations management, e-commerce booking engine, reservations API, flexible inventory/capacity/pricing management, agent/affiliate bookings, fleet/vehicle and route management, CRM, customer portal for self-check-in, digital waivers and itinerary management, and more.
Key benefits of OperatorHub
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Reviews
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- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Junction6 in the tourism activity sector
Reviewed on 2019/04/20
Overall, very good. We've used J6 for many years and the continued development of the system has...
Overall, very good. We've used J6 for many years and the continued development of the system has been impressive.
Pros
It's extremely accessible from any device and relatively fast to display the information that I need at a glance. It's API's help us save time on the phone by allowing agents to see availability, book and have the product confirmed. Adjusting products and availability is relatively painless. The design team are quick to implement changes and keep us updated regularly on new features.
Cons
It can be a bit slow at times to respond to input when trying to adjust availability or add notes to a departure.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The system that can do it all!
Reviewed on 2020/05/26
Excellent - they system can do it all!
Excellent - they system can do it all!
Pros
Lots of features/functions
Ability to sell products as an operator (i.e. own product) or as an agent (i.e. 3rd party products)
Route Management capabilities
Flexible reporting and good invoicing functions
Supplier reconciliations made easy!
Excellent support
Cons
Speed - The more products you load, the slower the system (similar to other systems)
Response from Australian Adventure Group Technology
Thanks for the feedback Conor, we really appreciate it. It's great to hear that the system has so many features that help run your business.
We are constantly working on improvements such as speed and new features. This feedback really helps.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
It needs to improve for some features that will make it more friendly-user
Reviewed on 2020/05/20
There are some inconsistencies on the setup which has to improve. Probably a glitch or bug that...
There are some inconsistencies on the setup which has to improve. Probably a glitch or bug that affects the whole performance.
Pros
Though I have no detailed training on this software and just used it for quite some time, I managed to understand how the software works in terms of navigation. It's very flexible and complex especially in creating products.
Cons
However, having a lot of features makes it difficult sometimes. Especially when analyzing a transaction for past months. The setup of quite complicated and could not easily understand especially if you don't have any idea about the software.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fleet management is so much easier now
Reviewed on 2019/09/10
Our overall distribution to agencies and resellers has noticeably increased with the WebsiteTravel...
Our overall distribution to agencies and resellers has noticeably increased with the WebsiteTravel connection, which comes with the software. Other than that, staff have noted that check-ins are generally smoother and there are less complaints nad errors.
Pros
I can oversee routes, manage drivers vehicles, bus routes, customers and even follow up's without even being on the job.
My drivers log in to the system and upsell customers from on Fraser Island. Capitalising on pax has seen an all-time high in our operations and our customer's service has improved greatly due to the centralisation of all customer details and availability.
Cons
Occasionally glitches. Have had a few instances of losing data entries in the past though I believe there was a recent development to amend this.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible for time-saving, with increased efficiency for all staff procedures
Reviewed on 2019/03/26
Our migration to Junction6 reservations has not only been efficient, but surprisingly economical....
Our migration to Junction6 reservations has not only been efficient, but surprisingly economical. The streamlined staffing procedures have really allowed us to maintain wages.
Pros
- Drivers can now group departure groups based on travel partners, dietary requirements, nationalities and gender ratio.
- The J6 API facilitates real-time reservations for travel agents, meaning less requirement for availability monitoring
- Capacity updates alleviate human error and tour over-booking
Cons
- Quite a lot of features, it is difficult to narrow down to which are most suited to our business but the BDM’s were helpful
OperatorHub FAQs
Below are some frequently asked questions for OperatorHub.Q. What type of pricing plans does OperatorHub offer?
OperatorHub offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
1% fee for every booking made. Please contact Australian Adventure Group Technology directly for details.
Q. Who are the typical users of OperatorHub?
OperatorHub has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OperatorHub support?
OperatorHub supports the following languages:
English
Q. Does OperatorHub support mobile devices?
OperatorHub supports the following devices:
Q. What other apps does OperatorHub integrate with?
OperatorHub integrates with the following applications:
Google Analytics 360, Mailchimp, Rezdy, Xero
Q. What level of support does OperatorHub offer?
OperatorHub offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for OperatorHub.
Tour Operator Software
