CoreMedia Experience Platform
![CoreMedia Experience Platform](https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f647e0b8-5f16-4082-8edb-afc676b33abd.png?w=80&h=80&fit=max&dpr=3&auto=format&q=50)
About CoreMedia Experience Platform
The CoreMedia Experience Platform is a unified DXP solution that connects a powerful Content Cloud with a robust Engagement Cloud, designed to elevate experience and drive impact.
CoreMedia’s powerful hybrid headless CMS is uniquely paired with composable Marketing Cloud and Cloud Contact Center capabilities, empowering global brands to guide consumers through their buying journey by ensuring the right information gets to the right customer at the right time, leveraging more channels than any other DXP. No matter if it’s on the website, in the app, or via social media - through AI-chatbots, messaging apps, voice and video calls with human interactions - buying journeys are made easy and exciting.
Key Features of the CoreMedia Experience Platform:
Smart Content Management:
- Headless CMS flexibility
- Multilingual content marketing
- Publication and translation workflows
- Al Content Booster
- Digital asset management
- Omnichannel marketing automation
- Campaign management
- Digital signage
Personalized Experiences:
- Cross-channel marketing automation
- Email & SMS Marketing Campaigns
- Social Messaging
- Real-Time Personalization
- Segmentation Intelligence & Predictive Lead Scoring
- A/B/N Multivariate Testing
Real-time Conversations:
- Live Chat
- Conversational Bots - Chatbot & Voicebot
- Video Shopping
- Smart Windows
Cloud Contact Center:
- Click2Call, Inbound & Outbound Calls
- Call Transcript & AI Contact Classification
- Call Management
Inspirational Commerce:
- Ecommerce Integrations with Salesforce, SAP, and more
- Next-Best Recommendations (NBO & NBA)
- Shoppable Images & Videos
Key benefits of CoreMedia Experience Platform
Why you should choose CoreMedia Experience Platform:
Hybrid Headless CMS / DXP with comprehensive previewing capabilities for business users
— Supporting both headless and head-based delivery in parallel
— The GraphQL-based Headless Service is available to empower an independent frontend (e.g. based on REACT, Angular, Vue, Next.JS, etc)
— Responsive slider for previewing experiences on multiple devices and form factors
— Time travel for previewing experiences now, in the future, and the past
Multi-channel and microservice experience preview
Integrations: CoreMedia is customizable according to our customer's needs. We use the Hub or Adapter pattern to integrate with third-party systems in the following areas:
— Content Hub: allows editors to import content from third-party data platforms into the CoreMedia CMS
— Experience Feedback Hub: improves content quality with external services like Siteimprove, Searchmetrics, Acrolinx - and ChatGPT
— Commerce Hub: integrates with popular e-commerce platforms such as Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud, and others.
— Personalization Hub: creates personalized experiences using CoreMedia, with integrations possible with Kibo Monetate and Dynamic Yield
— Social Media Hub: enables posting to social media platforms such as Twitter or Youtube using existing website assets
— Event Hub: allows customers to add additional computation and integrate services without customizing any CoreMedia component, examples including integration with Zapier
Campaign Management:
— With the Campaign App, a cloud-native SaaS application for CoreMedia Content Cloud, campaign and content managers can efficiently create, schedule, launch, and manage their marketing campaigns across multiple channels
— Launch numerous marketing campaigns across multiple geographies and languages with confidence and drive strong brand and revenue growth
Personalization:
— Personalize any content item, including navigation, dynamic lists, or search results, targeting different customer segments leveraging context data coming from your CDP, your CRM, your segmentation framework, or any other third-party service like weather or geolocation services
— Connectors for Dynamic Yield, Kibo Monetate, and e-Commerce engines such as Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud, HCL Commerce, and others are available
Multi-Site and Multi-Country/Multi-Language Governance:
— CoreMedia features a mature and powerful workflow engine and framework
— Standard workflows for direct and reviewed publications are provided out-of-the-box
— Standard translation and localization workflows are provided out-of-the-box
— Users and groups can be integrated via an external SAML-based identity provider such as Active Directory or Okta to facilitate SSO and
Multi-Factor Authentication (MFA)
— Comprehensive Digital Asset Management:
— Supporting all standard asset types: Image, Video, Download (PDF, etc.)
— Integrated Image Editing in CoreMedia Studio: Rotate image, Crop image, Multiple crop formats, Align image, Flip image, Set brightness, Set contrast
— Advanced Text-on-Image in CoreMedia Studio: Dynamic Text Placement, Text Styling, Text Positioning, Call to Action (CTA), Responsive behavior
— e-Commerce: Image maps with dynamic product information overlays, including optional real-time pricing integration, real-time inventory integration
— Metadata Support: Extraction of EXIF data, Managing asset visibility, Tagging
— Dynamic Delivery: Image manipulations dynamically applied, Intelligent caching mechanism, Responsive and adaptive delivery, omni-channel delivery, and stable URLs for integrating with your CDN of choice
Flexible Deployment Models:
— CoreMedia Content Cloud is a cloud-native platform — available as both:
—— a CoreMedia-hosted Cloud service (“CoreMedia Content Cloud Service”)
—— or as a self-managed Cloud installation (“CoreMedia Content Cloud Self-Managed”)
Images
![CoreMedia Experience Platform Software - Multi-Experience Architecture](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/09549543-dcd1-4dcb-9b8a-9a7481ef6339.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Composable Architecture](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8f7c67bc-a569-4145-b47e-016d2df903d2.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Hybrid Headless CMS](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/53821d3c-5b76-4236-bc1d-ad899967e11b.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Dynamic Content Lists](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8ae9ba34-26c4-486e-95b3-64be1906760b.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Governance](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0bd3f4e3-78e6-4097-8c1a-c7956bdef810.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Digital Asset Management](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8e512f2c-2c80-4b17-8ccf-5a22b3e660e1.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Empowering Business Users](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3a45243b-4bfe-46a2-b056-d33e5bcea5ff.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Smart PDP Augmentation](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e278dc15-fce0-4c01-b06a-d2ac36d05114.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Merchandising](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7eeae922-2787-412e-8d32-95202aa64c85.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Translation and Localization Workflows](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fd5f1fad-523a-4199-b1bb-e8b25c68ba26.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Personalization](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/13d18947-5b8b-43a8-a030-e6c8c57c0f0d.png?auto=format&q=50)
![CoreMedia Experience Platform Software - Image cropping](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f471c863-9843-47c8-ac2b-7d4cdebb7e70.png?auto=format&q=50)
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Luxury Goods & Jewelry
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very sophisticated CMS with in-deep customization but with slow "time to publish"
Reviewed on 2023/01/11
We handle a complex ecommerce website structure with multi-country / currency effectively with few...
We handle a complex ecommerce website structure with multi-country / currency effectively with few disruptions. The learning curve in order to be productive has been for sure a constrain. It is essential to plan very well during the setup phase everything you need since the feature out-of the-box are not enough for corporate website.
Pros
Template are the most easy features that allows an entire page arrangement also for non-technical users. Page components are easy to use once are developed but require sometimes hard coding skills to customize them. Workflow and scheduling are also at high grade level and allows a granular control on complex website structure.
Cons
The entire page creation process is very time consuming and complex reducing the time to publish compared to other competitors. Also the user interface and browsing of CMS asset when you're composing a page is not intuitive and require a long training in order to be efficient.
- Industry: Design
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A good service
Reviewed on 2024/11/25
Overall experience: CoreMedia has been a game-changer for managing and delivering high-quality...
Overall experience: CoreMedia has been a game-changer for managing and delivering high-quality digital experiences. It’s reliable, adaptable, and has significantly enhanced our content strategy and audience engagement.
Pros
I love CoreMedia's seamless integration capabilities, the robust personalization options, and its flexibility for omnichannel content delivery. The platform's performance is excellent, even with large-scale content.
Cons
Cons: The initial learning curve can be steep for new users, and some advanced features require deeper technical expertise.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
The basics are easy to understand
Reviewed on 2024/01/16
I am not a main user of the tool but still have the chance to use it periodically for basic jobs.
I am not a main user of the tool but still have the chance to use it periodically for basic jobs.
Pros
The overall basics of this tool were easy enough for me to understand but beyond simple tasks, I had difficulty getting into the weeds of the features and fully utilizing the tool.
Cons
I felt that there was a lack of opportunity to learn more about the tool if you realized there were things that did not work or were confusing.
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A solid solution for content management, full of useful features and tools
Reviewed on 2024/10/21
CoreMedia is a valid solution for content management and providing omnichannel experiences. In the...
CoreMedia is a valid solution for content management and providing omnichannel experiences. In the last months it has been essential in our digital strategy to create a more targeted customer experience, although the learning curve may be more complex than other systems.
Pros
The e-commerce platforms integration is the greatest strength, we can connect content directly to our product catalog engaging customer experiences. Real time preview of contents across various platforms is also extremely functional.
Cons
The learning curve can be quite complex, our team needed weeks to best configure the platform settings. Prices can be expensive for small businesses.
Alternatives Considered
Adobe Experience ManagerReasons for Choosing CoreMedia Experience Platform
The cost had become too high for my needsSwitched From
Sitecore Experience PlatformReasons for Switching to CoreMedia Experience Platform
It seemed more integrated with our e-commerce platform- Industry: Music
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A powerful CMS platform, particularly suitable for large businesses
Reviewed on 2024/09/30
It's been used for almost a year to improve the online content distribution. As a music producer...
It's been used for almost a year to improve the online content distribution. As a music producer was useful to promote music on various platforms (social media, streaming services, websites, etc.), the CoreMedia app ensured that content was optimized and delivered consistently all over these channels.
Pros
Powerful and fast API framework for developers. It can handle large volumes of content without affecting performance.
Cons
For reasons of cost and complexity, maybe it's not the most suitable system for small businesses/startups which serve more basic functions, but surely an excellent system for larger businesses.
Alternatives Considered
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Easier user interface and good online reviewsCoreMedia Experience Platform FAQs
Below are some frequently asked questions for CoreMedia Experience Platform.Q. What type of pricing plans does CoreMedia Experience Platform offer?
CoreMedia Experience Platform offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of CoreMedia Experience Platform?
CoreMedia Experience Platform has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does CoreMedia Experience Platform support?
CoreMedia Experience Platform supports the following languages:
English, German
Q. Does CoreMedia Experience Platform support mobile devices?
CoreMedia Experience Platform supports the following devices:
Q. What other apps does CoreMedia Experience Platform integrate with?
CoreMedia Experience Platform integrates with the following applications:
Acrolinx, Bynder, CELUM, Cloudinary, Dropbox Business, Dynamic Yield, Google Analytics 360, Google Drive, Imagga, Instagram, JW Player, Okta, OneDrive, Pinterest, Pixabay, SAP Commerce Cloud, Salesforce Commerce Cloud, Siteimprove, Spryker, Typeform, Vimeo, YouTube, commercetools
Q. What level of support does CoreMedia Experience Platform offer?
CoreMedia Experience Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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