Octadesk
About Octadesk
Octadesk is a smart tool available in Portuguese for the Brazilian market, which enhances communication between sales and service teams. It allows the company to adopt chatbots on multiple channels, such as WhatsApp, Instagram, and website chat, to serve customers anytime with a high standard of quality. The platform's functionalities include the centralization of channels, the ability to receive all messages in a single inbox, access to a history of interactions with each client, and the use of gifs, images, and videos to bring consumers closer to the brand. Octadesk also has a central panel for monitoring operations by the area or attendant, as well as performance reports that make it easier to understand the achieved goals and results.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A formidable tool to organize your company's communication channels
Reviewed on 2022/07/12
We have used octadesk for a long time, and it has always been our ally to unite all our means of...
We have used octadesk for a long time, and it has always been our ally to unite all our means of contact. We learned to communicate a little better with the octadesk support team and reduced our problems.
Pros
The biggest advantage of all is to unite numerous types of chat in one place. We use facebook, instagram, whatsapp chat and the virtual store's own chat. It has link with official whatsapp API. There are alternatives to register numerous users. The way in which it allows the creation of bots to pre-service customers is very intuitive.
Cons
It has some instabilities that disconnect all social networks and it is necessary to reconnect from time to time. Sound alerts are considered weak by our team
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Using octadesk daily has benefits but needs improvement
Reviewed on 2022/11/30
Be part of a company that has Octadesk to carry out communication with the customer, it is a very...
Be part of a company that has Octadesk to carry out communication with the customer, it is a very easy to use application but with some instabilities that need to be improved.
Pros
The way it looks like WhatsApp great for business
Cons
It has many instabilities very often it is offline and takes a long time to be resolved
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
utilizaçÕ DO oCTADESK
Reviewed on 2024/04/05
Pros
PRATICIDADE, sem complicações de uso no dia dia
Cons
Feramenta super pratica e facil de usar
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Praticidade e preço justo
Reviewed on 2023/03/17
Atendeu muito bem a necessidade da empresa. Conseguimos centralizar os atendimentos em uma só...
Atendeu muito bem a necessidade da empresa. Conseguimos centralizar os atendimentos em uma só ferramenta de uma forma simples, e isso não acontecia antes na empresa.Antes de adquirir o Octadesk usávamos uma outra ferramenta chamada Global Bot, que é uma ferramenta apenas de bot. É muito boa, porém não integra as demais ferramentas, como acontece no Octadesk.
Pros
É uma ferramenta super fácil de utilizar. Em poucos dias concluímos toda a implantação sem problemas. Toda a configuração foi feita de forma prática também por nossa equipe que não tinha muito conhecimento, mas mesmo assim conseguimos configurar.
Cons
Algumas integrações não são nativas e precisam ser feitas via API. As ferramentas e recursos nativos costumam facilitar a vida de equipes pequenas e com recursos escassos.
Reasons for Choosing Octadesk
Porque a outra ferramenta não integrava várias ferramentas junto com o bot.Reasons for Switching to Octadesk
Preço e facilidade em configurar.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Bom custo x benefício
Reviewed on 2022/11/15
Eu já uso o Octadesk há mais de 4 anos. Usei primeiro em uma startup chamada EduQC, depois usei...
Eu já uso o Octadesk há mais de 4 anos. Usei primeiro em uma startup chamada EduQC, depois usei numa integração com uma faculdade chamada IESB e usei na Folha Dirigida. De uma maneira geral, atende bem. O problema principal são as quedas e lentidões que no último ano foram bem mais frequentes.
Pros
Custo. Comparado com outros serviços como Freshdesk e Zendesk, esse foi o que melhor me atendeu por um menor preço
Cons
As falhas praticamente diárias. Durante o último ano tivemos muita dificuldade, com lentidões, quedas e indisponibilidade do serviço.
Reasons for Switching to Octadesk
Basicamente foi uma escolha financeira, tanto o Zendesk quanto o Freshdesk estavam com valores bem a cima na época que fiz a contratação. O Zendesk oferecia mais recursos, inclusive, mas não cabia no orçamento. Então foi uma escolha baseada no custoxbenefício. Não me arrependo, atendeu o que eu precisava, mas tive dias de não conseguir usar e deixar os meus clientes na mão.Octadesk FAQs
Below are some frequently asked questions for Octadesk.Q. What type of pricing plans does Octadesk offer?
Octadesk offers the following pricing plans:
- Starting from: R$687.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Octadesk?
Octadesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Octadesk support?
Octadesk supports the following languages:
Brazilian Portuguese, Portuguese
Q. Does Octadesk support mobile devices?
Octadesk supports the following devices:
Q. What other apps does Octadesk integrate with?
Octadesk integrates with the following applications:
HubSpot CRM, Pipedrive
Q. What level of support does Octadesk offer?
We do not have any information about what support options Octadesk has
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