Octadesk

A system that automates communication for sales teams

About Octadesk

Octadesk is a smart tool available in Portuguese for the Brazilian market, which enhances communication between sales and service teams. It allows the company to adopt chatbots on multiple channels, such as WhatsApp, Instagram, and website chat, to serve customers anytime with a high standard of quality. The platform's functionalities include the centralization of channels, the ability to receive all messages in a single inbox, access to a history of interactions with each client, and the use of gifs, images, and videos to bring consumers closer to the brand. Octadesk also has a central panel for monitoring operations by the area or attendant, as well as performance reports that make it easier to understand the achieved goals and results.


Images

Octadesk Software - Octadesk helpdesk system
Octadesk Software - Octadesk dashboard
Octadesk Software - Octadesk mobile interface
View 3 more
Octadesk Software - Octadesk helpdesk system
Octadesk Software - Octadesk dashboard
Octadesk Software - Octadesk mobile interface

Not sure about Octadesk? Compare with a popular alternative

Octadesk

4 (6)
VS.
Highly reviewed

Starting Price

R$687,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

11
116

Integrations

2
85

Ease of Use

4,5 (6)
4,5 (3 268)

Value for Money

4,3 (6)
4,4 (3 268)

Customer Service

3,7 (6)
4,5 (3 268)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Freshdesk

4,5
#1 Alternative to Octadesk
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Bitrix24

4,2
#2 Alternative to Octadesk
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time...

monday.com

4,6
#3 Alternative to Octadesk
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Zendesk Suite

4,4
#4 Alternative to Octadesk
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Reviews

Overall rating

4 /5
(6)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
3,7/5

Already have Octadesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 6
James
James
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A formidable tool to organize your company's communication channels

Reviewed on 2022/07/12

We have used octadesk for a long time, and it has always been our ally to unite all our means of...

We have used octadesk for a long time, and it has always been our ally to unite all our means of contact. We learned to communicate a little better with the octadesk support team and reduced our problems.

Pros

The biggest advantage of all is to unite numerous types of chat in one place. We use facebook, instagram, whatsapp chat and the virtual store's own chat. It has link with official whatsapp API. There are alternatives to register numerous users. The way in which it allows the creation of bots to pre-service customers is very intuitive.

Cons

It has some instabilities that disconnect all social networks and it is necessary to reconnect from time to time. Sound alerts are considered weak by our team

Thallia
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Using octadesk daily has benefits but needs improvement

Reviewed on 2022/11/30

Be part of a company that has Octadesk to carry out communication with the customer, it is a very...

Be part of a company that has Octadesk to carry out communication with the customer, it is a very easy to use application but with some instabilities that need to be improved.

Pros

The way it looks like WhatsApp great for business

Cons

It has many instabilities very often it is offline and takes a long time to be resolved

Tamiris
Tamiris
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Praticidade e preço justo

Reviewed on 2023/03/17

Atendeu muito bem a necessidade da empresa. Conseguimos centralizar os atendimentos em uma só...

Atendeu muito bem a necessidade da empresa. Conseguimos centralizar os atendimentos em uma só ferramenta de uma forma simples, e isso não acontecia antes na empresa.Antes de adquirir o Octadesk usávamos uma outra ferramenta chamada Global Bot, que é uma ferramenta apenas de bot. É muito boa, porém não integra as demais ferramentas, como acontece no Octadesk.

Pros

É uma ferramenta super fácil de utilizar. Em poucos dias concluímos toda a implantação sem problemas. Toda a configuração foi feita de forma prática também por nossa equipe que não tinha muito conhecimento, mas mesmo assim conseguimos configurar.

Cons

Algumas integrações não são nativas e precisam ser feitas via API. As ferramentas e recursos nativos costumam facilitar a vida de equipes pequenas e com recursos escassos.

Alternatives Considered

Reasons for Choosing Octadesk

Porque a outra ferramenta não integrava várias ferramentas junto com o bot.

Reasons for Switching to Octadesk

Preço e facilidade em configurar.
Fernando
Fernando
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Bom custo x benefício

Reviewed on 2022/11/15

Eu já uso o Octadesk há mais de 4 anos. Usei primeiro em uma startup chamada EduQC, depois usei...

Eu já uso o Octadesk há mais de 4 anos. Usei primeiro em uma startup chamada EduQC, depois usei numa integração com uma faculdade chamada IESB e usei na Folha Dirigida. De uma maneira geral, atende bem. O problema principal são as quedas e lentidões que no último ano foram bem mais frequentes.

Pros

Custo. Comparado com outros serviços como Freshdesk e Zendesk, esse foi o que melhor me atendeu por um menor preço

Cons

As falhas praticamente diárias. Durante o último ano tivemos muita dificuldade, com lentidões, quedas e indisponibilidade do serviço.

Alternatives Considered

and

Reasons for Switching to Octadesk

Basicamente foi uma escolha financeira, tanto o Zendesk quanto o Freshdesk estavam com valores bem a cima na época que fiz a contratação. O Zendesk oferecia mais recursos, inclusive, mas não cabia no orçamento. Então foi uma escolha baseada no custoxbenefício. Não me arrependo, atendeu o que eu precisava, mas tive dias de não conseguir usar e deixar os meus clientes na mão.
Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Insuficiente

Reviewed on 2020/09/21

Pros

Preço bom para o que oferece no plano básico.

Cons

É necessário outros serviços p complementar o uso do octa, recomendo procurar um mais completo para nova implementação.

Showing 5 reviews of 6 Read all reviews

Octadesk FAQs

Below are some frequently asked questions for Octadesk.

Octadesk offers the following pricing plans:

  • Starting from: R$687,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Octadesk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Octadesk supports the following languages:

Brazilian Portuguese, Portuguese

Octadesk supports the following devices:

Octadesk integrates with the following applications:

HubSpot CRM, Pipedrive

We do not have any information about what support options Octadesk has

Related categories

See all software categories found for Octadesk.