Korra

About Korra
Korra is a cutting-edge, AI-powered knowledge discovery platform that revolutionizes customer support and self-service experiences. The platform is the first of its kind to provide a semantic, direct-to-answer search engine capable of understanding natural language queries from users. By using advanced NLP and neural vector search algorithms, Korra's engine interprets user requests. It retrieves the most relevant answers across a range of formats, including videos, PDFs, and other content.
One of the core benefits of Korra's solution is its ability to reduce support open ticket rates for self-service platforms by up to 30%. With its intuitive and personalized knowledge discovery experience, Korra empowers users to quickly find the answers they need without needing to open a support ticket. This not only saves time and resources for businesses but also provides a better experience for customers who want to resolve their issues quickly and efficiently.
Another key benefit of Korra's platform is its ability to reduce first response time and ticket resolution time for support centers by up to 25%. With its advanced AI search engine, Korra quickly identifies the correct answer to a user's query, which enables support agents to respond more quickly and accurately. Additionally, the platform's direct-to-answer experience powered by an integrated video and document viewer ensures that users are directed to the exact location in the content where their question is answered, further reducing response and resolution times.
Korra's data-driven content management is another core benefit of the platform. By analyzing user engagement data, Korra provides invaluable insights into how customers interact with content and where friction points may exist. This enables content managers to refine their support, sales, and marketing materials, ultimately improving the overall customer experience.
The platform is packaged as a hassle-free, SMB-friendly SaaS solution, with a user-friendly web interface that empowers support organizations of any size to easily integrate, manage, and publish best-in-class self-service support for their end-users. Korra's pay-per-use pricing model provides businesses with flexibility and expense visibility, enabling them to select different plans based on their specific needs.
In addition to its core capabilities, Korra offers a range of modules that support content discovery and management throughout the customer journey. The Marketing module enables marketers to transform static linear video content into an interactive and dynamic engaging experience, while the Agent Assist module provides sales and support reps with real-time access to accurate responses to customer and lead questions. The Self-Service module empowers support organizations to improve core KPIs, and the Content Analytics Module provides invaluable analytics and insights into customers' engagement with content and collateral.
In summary, Korra is a solution for businesses looking to improve their customer support and self-service experiences. With its AI-powered search engine, direct-to-answer experience, and data-driven content management, Korra enables businesses to reduce support open ticket rates, improve response and resolution times, and gain valuable insights into customer engagement.
Key benefits of Korra
Korra's Knowledge Discovery Platform is designed to empower small and medium-sized businesses (SMBs) with a cost-effective, easy-to-use knowledge management and discovery solution that reduces the burden on IT and support teams.
One of the key benefits of Korra's platform is its ability to reduce the number of support tickets that need to be handled by support staff. By providing users with easy access to accurate and relevant information, Korra's solution can help reduce support open ticket rates by up to 30%. This means that SMBs can improve their support operations without having to hire additional staff, reducing operational costs and improving customer satisfaction.
Another key benefit of Korra's platform is its ability to reduce the first response time and ticket resolution time for support centers. By providing users with instant access to accurate and relevant information, Korra's solution can help reduce the time it takes for support staff to resolve tickets by up to 25%. This means that SMBs can provide their customers with faster, more efficient support, improving customer satisfaction and loyalty.
Korra's platform also enables SMBs to take a data-driven approach to content management based on user engagement data. By providing detailed analytics and insights into how users are interacting with content, Korra's solution can help SMBs identify gaps and friction points in their support, sales, and marketing materials. This information can then be used to improve the quality and relevance of content, ensuring that users have access to the information they need when they need it.
In addition, Korra's platform is designed to be easy to use and implement, even for organizations with limited IT resources. The platform is packaged as a hassle-free, SMB-friendly SaaS solution, with a user-friendly web interface that empowers all support organizations to easily integrate, manage and publish best-in-class self-service support for their end users. This means that SMBs can start improving their support operations quickly and easily, without the need for extensive training or technical expertise.
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- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best document search
Reviewed on 2023/07/29
Thats the first search engine i found where documents are first class citizens. Results and the GPT...
Thats the first search engine i found where documents are first class citizens. Results and the GPT summaries are great. The embedded document viewer is very comfortable. Using it for 2 months now. Overall, big thumbs up
Pros
- Accurate results answer compared to others- answer is highlighted inside documents- supports PDFs DOC and PPTs- Easy to use
Cons
- Would love more control over features - like number of results to show etc- Has portal building features that we dont really need- PPT presentation has issues sometimes with the fonts
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Korra - WBS
Reviewed on 2025/01/06
Impressive product that our company sees a lot of future value in.
Impressive product that our company sees a lot of future value in.
Pros
The product is great, but I really appreciate the Korra team taking time to understand what we want to accomplish with the product.
Cons
There seems to be a lot of trial and error at the early stages. However, any issues that we have had, or concerns are addressed very quickly.
- Industry: Construction
- Company size: 10,000+ Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
WEDGE United Rentals
Reviewed on 2024/07/22
Positive, thank you Korra team for all your hard work.
Positive, thank you Korra team for all your hard work.
Pros
AI integration, chat GPT-like responses, ability to upload multiple media types, that Korra will search within videos.
Cons
We've just launched so cannot comment at this time.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great data management and collaboration
Reviewed on 2025/01/07
Korra has transformed ThetaRay’s approach to information management and collaboration. By streamlini...
Korra has transformed ThetaRay’s approach to information management and collaboration. By streamlining access to accurate, up-to-date data and offering flexible, tailored solutions, Korra has empowered ThetaRay to save time, reduce errors, and scale its operations efficiently.
Pros
Korra has brought structure to our ocean of data and files. It’s not just about finding answers, but understanding the source of those answers. The ability to customize experiences for various departments has truly been transformative.
Cons
Nothing specific for now. there were few small things that Korra solved during the implementation.
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Develop a KB in days, not months
Reviewed on 2023/10/30
You always worry with an early startup whether they can deliver service and a working product....
You always worry with an early startup whether they can deliver service and a working product. Korra has. They stay in touch and they are active partners in our use case.
Pros
Fast and easy. The latest wave of generative AI gives opportunities for rapid development by just dumping documents and videos. Korra does not require systematically adding "articles" the KB. For an organization like ours without a KB and knowledge in various documents, this is ideal. Development of an organizational wide KB took less than a week of collecting documents and adding them to Korra.
Cons
Korra is a startup and a new product. As you might expect, some features common in KM/KB systems were not quite there. Korra is an AI tool looking to become a KM/KB tool, not an existing tool that added AI features. Missing are common KM workflows and processes to ensure information and documents are fresh. This is a next phase of development and didn't hurt our pilot, but it would be a problem in the long-run if these deficits are not addressed.
Alternatives Considered
SliteReasons for Switching to Korra
The focus was on the AI implementation. Other products are dabbling in AI around a more advanced product. Korra had the features we needed and nothing else.Korra FAQs
Below are some frequently asked questions for Korra.Q. What type of pricing plans does Korra offer?
Korra offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of Korra?
Korra has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Korra support?
Korra supports the following languages:
English, French, German, Hebrew, Spanish
Q. Does Korra support mobile devices?
Korra supports the following devices:
Q. What other apps does Korra integrate with?
Korra integrates with the following applications:
Confluence, Dropbox Business, Google Drive, ServiceNow, SugarCRM, Vimeo, YouTube, Zendesk Suite
Q. What level of support does Korra offer?
Korra offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
See all software categories found for Korra.
- Artificial Intelligence (AI) Software
- Live Chat Software
- Customer Service Software
- Enterprise Content Management Software
- Help Desk Software
- Conversational AI Platforms
- Customer Support Software
- Enterprise Search Software
- Insight Engines Software
- Customer Engagement Software
- Knowledge Management Software
- Knowledge Base Software