Emojot

4.7 (20)
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All-in-one platform for customer-centric transformation

About Emojot

Emojot is a comprehensive and customizable SaaS platform designed to enable customer-centric digital transformation for businesses across various industries. The platform focuses on enhancing customer experiences, optimizing employee performance, and streamlining operations, allowing companies to stay competitive in today's fast-paced digital landscape.

The platform offers a wide range of capabilities, including Customer Experience Management (CXM) through innovative Emotion Sensors for real-time feedback collection, Online Reputation Management (ORM) for improved online reputation, Social Listening and Tracking (SLT) to monitor, analyze, and track digital conversations, and Customer Success Management (CSM) to maximize revenue and boost customer advocacy.

Furthermore, Emojot provides Work-Flow Management (WFM) to streamline business processes, Employee 360-Degree Performance Management to foster a culture of continuous improvement, and Employee Experience Management (EXM) to create a positive work environment.

The platform also provides Customer Complaints Management (CCM) and Visitor Management Solution (VMS), which help to improve efficiency and user experience.

Analytics & Operations Intelligence (AOI) supports the creation of real-time, sophisticated dashboards featuring custom views, as well as powerful data drill-down capabilities and efficient data processing.

Emojot ensures customizability, scalability, and rapid deployment to suit businesses' unique requirements. Additionally, it adheres to various security compliances, such as GDPR, HIPAA, and CCPA, safeguarding both business and customer data. With its diverse suite of tools and features, Emojot empowers businesses to drive customer-centric transformation and achieve success in the digital economy."


Key benefits of Emojot

Are you considering investing in a SaaS solution for your business? If so, you might be wondering whether it’s better to opt for an all-in-one platform or a set of best-of-breed solutions. While both have their advantages, in this article, we’ll explore why an all-in-one SaaS platform might be the better choice for your business.

First, let’s clarify what we mean by an all-in-one SaaS platform. Essentially, it’s a software solution that offers a range of features and functionalities that can serve multiple needs of your business. For example, an all-in-one SaaS platform might offer customer experience management tools, workflow management capabilities, and email marketing features all in one package.

On the other hand, best-of-breed solutions are specialized software tools that are designed to excel in a particular area. For example, you might use one best-of-breed solution for customer experience management, another for workflow management, and a third for email marketing campaigns.

So, why might an all-in-one SaaS platform be the better choice? Here are a few reasons to consider:Seamless integration

1) Seamless integration
When you opt for an all-in-one SaaS platform, you get a set of tools that are designed to work together seamlessly. That means you don’t have to worry about compatibility issues or integrating data from one tool to another. Instead, you can focus on using the tools to run your business.

2) Lower costs
Investing in multiple best-of-breed solutions can be expensive. Each tool typically comes with its own subscription fee, and you might also need to pay for integration services to get them all working together. With an all-in-one SaaS platform, you can often get all the tools you need for a lower overall cost.

3) Easier to manage
Having multiple best-of-breed solutions can also make things more complicated from a management perspective. You might need to train your team on multiple tools, manage multiple accounts and subscriptions, and troubleshoot issues with multiple vendors. With an all-in-one SaaS platform, you have just one vendor to deal with, which can simplify things considerably.

4) Better customer support
When you have multiple best-of-breed solutions, you might find that each vendor offers a different level of customer support. Some might be responsive and helpful, while others might be slow to respond or unhelpful. With an all-in-one SaaS platform, you can expect consistent levels of customer support across all the tools you use.

5) Scalability
As your business grows, you might find that you need to add new tools and functionalities to support your operations. With an all-in-one SaaS platform, you can often scale up your subscription to add new features as you need them. This can make it easier to manage your growth and avoid having to switch to new tools as your needs change.

In summary, there are many good reasons to consider an all-in-one SaaS platform over a set of best-of-breed solutions. Not only can an all-in-one platform offer seamless integration, lower costs, and easier management, but it can also provide better customer support and scalability.


Images

Emojot Software - CXM: Measure customer feedback with rapidly deploy touchpoint surveys across the customer lifecycle. And monitor customer satisfaction & loyalty with sophisticated real-time analytics.
Emojot Software - ORM: Streamlines online reputation using review monitoring, AI responses with bulk responding, sentiment analysis,  and competitor analysis.
Emojot Software - SLT: An AI-powered tool that helps businesses monitor, analyze, and track digital conversations across social media and the web.
Emojot Software - CSM: Enhances customer relationships, retention, and reveals upselling opportunities through health scores and 360-degree timelines.
Emojot Software - WFM: Effortless business process automation with custom controls, multiple integrations, visual designers, analytics, and auditability.
Emojot Software - EXM: Engage with employees quickly, with eNPS metrics, pulse checks, and 360-degree surveys with real-time analytics, to boost satisfaction.
Emojot Software - AOI: Real-time sophisticated dashboards with custom views including powerful data drill-down capabilities, with efficient data processing.
Emojot Software - VMS: Emojot's Visitor Management Solution (VMS) replaces traditional paper-based logs and provides better visibility of visitor movements.
View 8 more
Emojot Software - CXM: Measure customer feedback with rapidly deploy touchpoint surveys across the customer lifecycle. And monitor customer satisfaction & loyalty with sophisticated real-time analytics.
Emojot Software - ORM: Streamlines online reputation using review monitoring, AI responses with bulk responding, sentiment analysis,  and competitor analysis.
Emojot Software - SLT: An AI-powered tool that helps businesses monitor, analyze, and track digital conversations across social media and the web.
Emojot Software - CSM: Enhances customer relationships, retention, and reveals upselling opportunities through health scores and 360-degree timelines.
Emojot Software - WFM: Effortless business process automation with custom controls, multiple integrations, visual designers, analytics, and auditability.
Emojot Software - EXM: Engage with employees quickly, with eNPS metrics, pulse checks, and 360-degree surveys with real-time analytics, to boost satisfaction.
Emojot Software - AOI: Real-time sophisticated dashboards with custom views including powerful data drill-down capabilities, with efficient data processing.
Emojot Software - VMS: Emojot's Visitor Management Solution (VMS) replaces traditional paper-based logs and provides better visibility of visitor movements.

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Reviews

Overall rating

4.7 /5
(20)
Value for Money
4.7/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.8/5

Already have Emojot?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 20
Karan
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great support

Reviewed on 2024/09/05

Overall it has been a good experience. Amazing customer support.

Overall it has been a good experience. Amazing customer support.

Pros

Quick to support and they are always available to resolve your issue. Good platform with relatively easy to use.

Cons

More platform to be included in the enjoy to track.

Indeera
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlining Patient Feedback with Emojot

Reviewed on 2024/11/04

We recently implemented Emojot's NPS ticketing system to streamline patient feedback management,...

We recently implemented Emojot's NPS ticketing system to streamline patient feedback management, and it has exceeded our expectations.

The platform’s intuitive design makes it easy to capture, analyze, and act on Net Promoter Score (NPS) feedback, allowing our team to promptly address patient concerns and enhance overall service quality.

Emojot’s analytics provide valuable insights into patient satisfaction trends, and the automated ticketing workflow ensures that no feedback slips through the cracks. The system has proven invaluable for maintaining high standards in patient care and service improvement.

Pros

Emojot’s NPS ticketing system has a user-friendly interface and provides real-time analytics that make it easy to manage patient feedback efficiently.

Cons

One area for improvement is the customization options within the analytics dashboard or integrate third-party tools would enhance the platform's utility for specific organizational needs.

Sanjeewa
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Head of Group HRS

Reviewed on 2024/09/18

Great, it's gives multiple options in one questionnaire similarly able to get rating of service...

Great, it's gives multiple options in one questionnaire similarly able to get rating of service partners as well.

Pros

User friendly feedback system. able to ass many questions & get answers as how you want. Easily manage for any person

Cons

Some petty alternation even on cost. Since users are unable to finalized all at once before experience, it would be great, that small alternation done at FOC

Sumudu
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great service

Reviewed on 2024/10/21

As above . I am quite disappointed with this survey app - not with Emojot

As above . I am quite disappointed with this survey app - not with Emojot

Pros

They are time bound, software is userfriendly and super after sake service by a team of customer friendly ppl

Cons

Nothing.but this Csat app is what is exasperating . Its a pity that this survey is not user friendly. I am disappointed

Kamindu
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Senior Manager - Group HR

Reviewed on 2024/09/05

It’s truly remarkable how this is enabling us to configure additional workflows and surveys with...

It’s truly remarkable how this is enabling us to configure additional workflows and surveys with greater efficiency

Pros

With user-friendly interfaces, enhanced configurability, and an integrated SMS service, this solution offers seamless functionality and flexibility

Cons

Need to enhance the complexity of our dashboards while ensuring they remain intuitive and visually engaging

Showing 5 reviews of 20 Read all reviews

Emojot FAQs

Below are some frequently asked questions for Emojot.

Emojot offers the following pricing plans:

  • Starting from: US$150.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Emojot has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Emojot supports the following languages:

English

Emojot supports the following devices:

We do not have any information about what integrations Emojot has

Emojot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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