Benchmark EHR
About Benchmark EHR
Benchmark Systems Electronic Health Record is a cloud-based solution that helps small to large healthcare organizations manage patient engagement, progress notes, digital forms, and more. With Benchmark EHR’s customizable templates and workflows, clinicians save time while seamlessly maintaining patient charts, ordering prescriptions, and coding encounters. It includes various features such as built-in code recommendations, real-time updates, educational material library, and data interoperability. There’s also the option to load Medicare and other payer fee tables and track necessary measures required by MACRA/MIPS reporting.
Key benefits of Benchmark EHR
Five-star rated in-house support team.
Fully customizable to your specialty and practice needs.
Flexible and user-friendly.
Time-saving automations and coding modules.
Built with healthcare providers in mind.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best EHR System
Reviewed on 2024/08/02
Overall I think this is great software for any medical practice large or small.
Overall I think this is great software for any medical practice large or small.
Pros
Benchmark EHR is very easy to use. Training new employees has become a breeze with this software.
Cons
I have been using this software for about 8 months. I have not experienced any issues.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
BILLING APPLICATIONS REVIEW
Reviewed on 2021/08/05
BEST THING IS THE STAFF AT BENCHMARK WHO ARE ALWAYS VERY WILLING TO HELP WITH AN ISSUE
BEST THING IS THE STAFF AT BENCHMARK WHO ARE ALWAYS VERY WILLING TO HELP WITH AN ISSUE
Pros
BEING ABLE TO ADD TO ICD-10 CODES AND CPT CODES IS QUICK AND EASY. DOWNLOADS FROM INSURANCE COMPANY PAYMENTS AND TRACKING PAYMENTS
Cons
THERE ARE TIMES THE SITE IS VERY SLOW BUT THAT COULD BE DUE TO INTERNET SERVICES IN THE AREA
Response from Benchmark Solutions Inc.
Thank you for your review and your appreciation for our staff. Our employees work very hard to make sure our clients are happy and successful.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
User for over a year and complete disappointment
Reviewed on 2017/11/11
DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the...
DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM
Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service.
Training on the system is sub-standard.
Currently switching to a new EMR.
Cons
Every question asked is answered with that costs money as the first statement. Very click heavy.
Response from Benchmark Solutions Inc.
Dr. Lingenfelter,
Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations.
You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties.
We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you.
We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future!
-The AntWorks Healthcare Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Customer Support
Reviewed on 2022/04/13
Our overall experience with benchmark has been very positive.
Our overall experience with benchmark has been very positive.
Pros
Our company has been with Benchmark since we opened our practice. They have always provided us with the best customer support. We are a small practice , so I can't speak to the EMR system because we just don't use it. I like that they have the ability to create customized reports. I like the ease of use when posting patient services and payments as well as insurance payments. I also appreciate the ability to easily edit a charge or payment.
Cons
Some of the reports give you information you don't need.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
issues that need to be addressed
Reviewed on 2018/07/18
lack of communication when things go wrong
you must keep providers updated with regular emails no...
lack of communication when things go wrong
you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers
Pros
easy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive
Cons
updates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed
Benchmark EHR FAQs
Below are some frequently asked questions for Benchmark EHR.Q. Who are the typical users of Benchmark EHR?
Benchmark EHR has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Benchmark EHR support?
Benchmark EHR supports the following languages:
English
Q. Does Benchmark EHR support mobile devices?
Benchmark EHR supports the following devices:
Q. What other apps does Benchmark EHR integrate with?
We do not have any information about what integrations Benchmark EHR has
Q. What level of support does Benchmark EHR offer?
Benchmark EHR offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
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