Tugboat Software
About Tugboat Software
Tugboat Software is a time tracking solution in supporting complex manufacturing and hospitality operations with fully automated workforce scheduling functionalities. The company's proprietary optimization technology is designed to reduce labor costs and meet operational improvement objectives. Tugboat Software's solutions integrate seamlessly with existing human resource management (HRM) and enterprise resource planning (ERP) systems, bridging the gap between these enterprise systems and optimizing workforce scheduling.
Tugboat Software's workforce scheduling solution is built on three major components, including labor demand generated by the client's ERP production plan, Tugboat Software's proprietary mathematical optimization technology, and the client's site-specific business rules engine. This comprehensive approach allows Tugboat Software to generate schedules that control labor costs, eliminate labor waste, and are defended against grievances.
The solution is configurable to accommodate the unique operational rules and policies of each client, ensuring that the right person is assigned to the right job at the right time. Tugboat Software's products are ideal for managers of production or operations working with large groups of employees in any enterprise, including manufacturing, hospitality, and public service, where there is a constant need for dynamic scheduling.
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- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Yes,my tool!
Reviewed on 2025/01/27
Pros
My the very best admiration feature of Tugboat is its ability to track shift changes in real time
Cons
I bet you will find it difficult to integrate to other tools like CRM tools.
Response from Tugboat Software
Tugboat’s applications integrate seamlessly with CRM, ERP, and HRM packages.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great customer service
Reviewed on 2023/09/26
Great experience. We have been using it for 19 years.
Great experience. We have been using it for 19 years.
Pros
Employees have the ability to make and maintain requests.
Cons
Took some time to set up because our rules are very complex.
- Industry: Food Production
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Employee scheduling program
Reviewed on 2023/05/17
The rules engine was custom built based on our scheduling rules. We have an intricate set of rules...
The rules engine was custom built based on our scheduling rules. We have an intricate set of rules for scheduling based on skills, seniority and dedication. The software team was able curtail the program to mimic our rules with extreme accuracy.
Pros
The most impactful tool that we use for employee scheduling. Reduced time daily by 75%.
Cons
There wasn’t anything that I disliked about the software, or the folks that worked with me on developing the program.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tugboat Software Review
Reviewed on 2023/05/17
We are very pleased with software and service provided by their support team. Othe r systems such...
We are very pleased with software and service provided by their support team. Othe r systems such as KRONOS and ADP have not been able to provide a module capable of doing the task that Tugboat does.
Pros
One of the most useful features is how the software grants vacation request based on plant seniority and quotas.
Cons
Integration was easy and the system offers more features than we are currently utilizing.
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tugboat Software at the Distribution Center
Reviewed on 2023/05/09
Pros
Tugboat is user friendly for our associates.
Cons
Data download from one system to another.
Tugboat Software FAQs
Below are some frequently asked questions for Tugboat Software.Q. What type of pricing plans does Tugboat Software offer?
Tugboat Software offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Tugboat Software for pricing details.
Q. Who are the typical users of Tugboat Software?
Tugboat Software has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tugboat Software support?
Tugboat Software supports the following languages:
English
Q. Does Tugboat Software support mobile devices?
Tugboat Software supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tugboat Software integrate with?
We do not have any information about what integrations Tugboat Software has
Q. What level of support does Tugboat Software offer?
Tugboat Software offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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