ALVAO Service Desk

About ALVAO Service Desk
Service Desk is a next-gen ITSM solution that combines powerful ticketing with seamless Microsoft 365 integration. Designed to enhance user experience, it automates routine tasks, streamlines workflows, and supports incident, problem, change, and release management. With advanced features such as no-code customisation and AI-powered self-service tools and analytics, it empowers your IT team to deliver exceptional service, improve response times, and increase overall productivity — all within an intuitive and user-friendly interface.
Key benefits of ALVAO Service Desk
Microsoft 365 Compatibility: It integrates seamlessly with Microsoft 365, allowing users to leverage familiar tools.
Intuitive Interface: The user-friendly design developed with Microsoft 365 in mind ensures quick onboarding and smooth operation.
Scalable Flexibility: The solution scales with you business, whether you are SMB or a growing business
Full ITSM Coverage: It offers comprehensive incident, problem, and change management for better service delivery.
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- Industry: Chemicals
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple yet powerful ticketing tool
Reviewed on 2024/09/06
It’s a really good ticketing tool that has everything we need, yet remains quite simple for end...
It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.
Pros
Since it’s not a complex enterprise solution, it’s incredibly easy to set up and use. It’s helped us automate many of the routine tasks we used to do manually, and the system is also customisable, allowing us to tailor it to our needs. Overall, it’s a simple yet very powerful tool.
Cons
I think there’s room for improvement on the dashboard, especially to add some metrics we’d like to see at a glance.
Reasons for Choosing ALVAO Service Desk
It didn’t meet our needs; the lack of necessary features and an unintuitive interface for end users were the main reasons.Switched From
Spiceworks Cloud Help DeskReasons for Switching to ALVAO Service Desk
During the trial, we found ALVAO to be the easiest and most straightforward to work with.
- Industry: Maritime
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best decision to obtain Alvao service desk
Reviewed on 2024/09/02
We used to handle ticketsthrough a shared mailbox. This caused a lot of confusion and inconsistencie...
We used to handle ticketsthrough a shared mailbox. This caused a lot of confusion and inconsistencies in our daily work. Customers weren't satisfied, technicians weren't happy. That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.
Pros
- clear automated processes incident, change and request management
- ai capabilities and automated workflows
- microsoft integrations such as Teams and Oulook
- great licencing and easy to use - it is used in the entire company
- good Powe Bi reports for easy overview
- easy to use for users for raising a ticket
- mobile access
- good self-service portal, service catalogue, custom forms and fields that we can set up according to our very specific needs
- amazing Alvao customer support and implementation - quick and easy for a good price
Cons
- Knowledge base is weak
- Search field should be also improved
- More regular product upgrades/new version - not only once in a year

- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ALVAO Service Desk
Reviewed on 2024/12/17
Fast and clear web interface - easy and user friendly operation.
Fast and clear web interface - easy and user friendly operation.
Pros
An easy to use environment with features.
Great support from Alvao.
Web interface.
Cons
Based on my current experience with Alvao, I can't pinpoint anything I dislike about it.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ALVAO Service Desk
Reviewed on 2020/04/23
We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing...
We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities.
Pros
Useful and universal tool for ESM
ITSM/ITIL support
Quite a few interesting functionalities
Connection with AM tool
Console and WebApp for users
Cons
Worse, more complicated, inconsistent UX
Deploy of customization aren't easy and complex
Poor support and FIX release (long time bug repair)
New/updated functionality and improvements comming too late
Missing function of User Activity Monitoring tool which has been retired
Poor function improvements for the SDC (just WA development preference)
In some cases bad license terms and pricing
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
With Alvao servicedesk our users can completely rely on the IT department.
Reviewed on 2024/11/20
The solution allows us to be more efficient than we might otherwise be, and its user interface and...
The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used.
We can simply show our colleagues in the business which services we provide to them, under what conditions, and at what cost.
Pros
ITIL compliant servicedesk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations.
Alvao servicedesk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable.
Cons
It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way.
ALVAO Service Desk FAQs
Below are some frequently asked questions for ALVAO Service Desk.Q. What type of pricing plans does ALVAO Service Desk offer?
ALVAO Service Desk offers the following pricing plans:
- Starting from: US$40.00/month
- Pricing model: Subscription
- Free Trial: Available
Starting price is for 40 users.
Q. Who are the typical users of ALVAO Service Desk?
ALVAO Service Desk has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ALVAO Service Desk support?
ALVAO Service Desk supports the following languages:
Czech, English, German, Polish, Slovak
Q. Does ALVAO Service Desk support mobile devices?
ALVAO Service Desk supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does ALVAO Service Desk integrate with?
ALVAO Service Desk integrates with the following applications:
ALVAO Asset Management, Azure DevOps Server, Azure DevOps Services, Copilot, Easy Redmine, Helios, JIRA Service Management, Lansweeper, Microsoft 365, Microsoft Azure, Microsoft Entra Permissions Management, Microsoft Entra Verified ID, Microsoft Excel, Microsoft Exchange, Microsoft Intune, Microsoft Outlook, Microsoft Power Apps, Microsoft Power Automate, Microsoft Power BI, Microsoft SharePoint, Microsoft Teams, Microsoft To Do, OTRS, PRTG, Zabbix, iTOP
Q. What level of support does ALVAO Service Desk offer?
ALVAO Service Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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