ALVAO Service Desk

ALVAO Service Desk

4.6 (15)
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AI-powered ITSM solution designed for Microsoft 365

About ALVAO Service Desk

Service Desk is a next-gen ITSM solution that combines powerful ticketing with seamless Microsoft 365 integration. Designed to enhance user experience, it automates routine tasks, streamlines workflows, and supports incident, problem, change, and release management. With advanced features such as no-code customisation and AI-powered self-service tools and analytics, it empowers your IT team to deliver exceptional service, improve response times, and increase overall productivity — all within an intuitive and user-friendly interface.


Key benefits of ALVAO Service Desk

Microsoft 365 Compatibility: It integrates seamlessly with Microsoft 365, allowing users to leverage familiar tools.

Intuitive Interface: The user-friendly design developed with Microsoft 365 in mind ensures quick onboarding and smooth operation.

Scalable Flexibility: The solution scales with you business, whether you are SMB or a growing business

Full ITSM Coverage: It offers comprehensive incident, problem, and change management for better service delivery.


Images

ALVAO Service Desk Software - Self-service portal
ALVAO Service Desk Software - Service Catalogue
ALVAO Service Desk Software - My requests
ALVAO Service Desk Software - Request workflow - solving process
ALVAO Service Desk Software - Knowledge base management
ALVAO Service Desk Software - Power BI reports monitoring service desk performance
ALVAO Service Desk Software - ChatGPT integration into Service Desk - proposing a solution for solving the issue
ALVAO Service Desk Software - ALVAO Service Desk integrated into Microsoft Teams - creating a ticket directly from the chat
ALVAO Service Desk Software - ALVAO Bot in Microsoft Teams for self-service
ALVAO Service Desk Software - ALVAO for Outlook - fully integrated Service Desk in MS Outlook - create a new request from e-mail
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ALVAO Service Desk video
ALVAO Service Desk video
ALVAO Service Desk video
ALVAO Service Desk Software - Self-service portal
ALVAO Service Desk Software - Service Catalogue
ALVAO Service Desk Software - My requests
ALVAO Service Desk Software - Request workflow - solving process
ALVAO Service Desk Software - Knowledge base management
ALVAO Service Desk Software - Power BI reports monitoring service desk performance
ALVAO Service Desk Software - ChatGPT integration into Service Desk - proposing a solution for solving the issue
ALVAO Service Desk Software - ALVAO Service Desk integrated into Microsoft Teams - creating a ticket directly from the chat
ALVAO Service Desk Software - ALVAO Bot in Microsoft Teams for self-service
ALVAO Service Desk Software - ALVAO for Outlook - fully integrated Service Desk in MS Outlook - create a new request from e-mail

Not sure about ALVAO Service Desk? Compare with a popular alternative

ALVAO Service Desk

4.6 (15)
VS.
Highly reviewed

Starting Price

US$40.00
month
US$79.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

117
123

Integrations

26
16

Ease of Use

4.4 (15)
4.5 (482)

Value for Money

4.5 (15)
4.5 (482)

Customer Service

4.6 (15)
4.5 (482)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.6 /5
(15)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.6/5

Already have ALVAO Service Desk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 15
Ian
Ian
Overall rating
  • Industry: Chemicals
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple yet powerful ticketing tool

Reviewed on 2024/09/06

It’s a really good ticketing tool that has everything we need, yet remains quite simple for end...

It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.

Pros

Since it’s not a complex enterprise solution, it’s incredibly easy to set up and use. It’s helped us automate many of the routine tasks we used to do manually, and the system is also customisable, allowing us to tailor it to our needs. Overall, it’s a simple yet very powerful tool.

Cons

I think there’s room for improvement on the dashboard, especially to add some metrics we’d like to see at a glance.

Alternatives Considered

ManageEngine ServiceDesk Plus and SysAid

Reasons for Choosing ALVAO Service Desk

It didn’t meet our needs; the lack of necessary features and an unintuitive interface for end users were the main reasons.

Reasons for Switching to ALVAO Service Desk

During the trial, we found ALVAO to be the easiest and most straightforward to work with.
Sebastian
Sebastian
Overall rating
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best decision to obtain Alvao service desk

Reviewed on 2024/09/02

We used to handle ticketsthrough a shared mailbox. This caused a lot of confusion and inconsistencie...

We used to handle ticketsthrough a shared mailbox. This caused a lot of confusion and inconsistencies in our daily work. Customers weren't satisfied, technicians weren't happy. That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.

Pros

- clear automated processes incident, change and request management
- ai capabilities and automated workflows
- microsoft integrations such as Teams and Oulook
- great licencing and easy to use - it is used in the entire company
- good Powe Bi reports for easy overview
- easy to use for users for raising a ticket
- mobile access
- good self-service portal, service catalogue, custom forms and fields that we can set up according to our very specific needs
- amazing Alvao customer support and implementation - quick and easy for a good price

Cons

- Knowledge base is weak
- Search field should be also improved
- More regular product upgrades/new version - not only once in a year

Miroslav
Miroslav
Overall rating
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ALVAO Service Desk

Reviewed on 2024/12/17

Fast and clear web interface - easy and user friendly operation.

Fast and clear web interface - easy and user friendly operation.

Pros

An easy to use environment with features.
Great support from Alvao.
Web interface.

Cons

Based on my current experience with Alvao, I can't pinpoint anything I dislike about it.

Martin
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ALVAO Service Desk

Reviewed on 2020/04/23

We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing...

We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities.

Pros

Useful and universal tool for ESM
ITSM/ITIL support
Quite a few interesting functionalities
Connection with AM tool
Console and WebApp for users

Cons

Worse, more complicated, inconsistent UX
Deploy of customization aren't easy and complex
Poor support and FIX release (long time bug repair)
New/updated functionality and improvements comming too late
Missing function of User Activity Monitoring tool which has been retired
Poor function improvements for the SDC (just WA development preference)
In some cases bad license terms and pricing

Petr
Overall rating
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

With Alvao servicedesk our users can completely rely on the IT department.

Reviewed on 2024/11/20

The solution allows us to be more efficient than we might otherwise be, and its user interface and...

The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used.

We can simply show our colleagues in the business which services we provide to them, under what conditions, and at what cost.

Pros

ITIL compliant servicedesk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations.

Alvao servicedesk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable.

Cons

It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way.

Showing 5 reviews of 15 Read all reviews

ALVAO Service Desk FAQs

Below are some frequently asked questions for ALVAO Service Desk.

ALVAO Service Desk offers the following pricing plans:

  • Starting from: US$40.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starting price is for 40 users.

ALVAO Service Desk has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

ALVAO Service Desk supports the following languages:

Czech, English, German, Polish, Slovak

ALVAO Service Desk supports the following devices:

Android (Mobile), iPhone (Mobile)

ALVAO Service Desk integrates with the following applications:

ALVAO Asset Management, Azure DevOps Server, Azure DevOps Services, Copilot, Easy Redmine, Helios, JIRA Service Management, Lansweeper, Microsoft 365, Microsoft Azure, Microsoft Entra Permissions Management, Microsoft Entra Verified ID, Microsoft Excel, Microsoft Exchange, Microsoft Intune, Microsoft Outlook, Microsoft Power Apps, Microsoft Power Automate, Microsoft Power BI, Microsoft SharePoint, Microsoft Teams, Microsoft To Do, OTRS, PRTG, Zabbix, iTOP

ALVAO Service Desk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ALVAO Service Desk.