WeKall

About WeKall
WeKall, a leader in cloud-based telecommunication solutions, is transforming the landscape of business communications. Our platform, specifically catering to Spanish-speaking markets, integrates cutting-edge artificial intelligence to offer unparalleled efficiency and personalized customer service. This innovative approach ensures that businesses of all sizes can benefit from advanced communication technology without the burden of excessive costs.
Our suite of services includes Cloud Kall, a state-of-the-art cloud telephony solution optimized for handling high-volume users in sales and customer service teams. Cloud Contact Center, another flagship offering, provides automated and customizable call and messaging software (including WhatsApp/SMS), complete with detailed reports for every interaction. WeKall's commitment to excellence is further evidenced by our software We Assist You (Sirenna), which leverages AI for transcription, summarization, sentiment detection, and fraud detection in video calls, ensuring data privacy and security.
WeKall's vision for 2024 and beyond is to be at the forefront of digital transformation in business communications. With We Insights (Sirenna), we provide an automated quality process for call transcriptions, fraud detection, and agent time optimization. Our conversational assistant, Vicky, uses AI to provide customer service without human intervention, adaptable to various business scenarios. Additionally, WeKall Work Flows offers an alternative for businesses to utilize WeKall services without the need for acquiring agents or users, enabling automated calls, voice-bots, WhatsApp, and SMS, customizable to customer needs.
In summary, WeKall is not just a service provider but a strategic ally in digital transformation. Our solutions are designed to centralize communications and lead the revolution across various industries. We are committed to being strategic allies in this journey, offering solutions that drive efficiency and excellence in customer experience. Join us as we embrace this new year of challenges and achievements in the realm of business communications.
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- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Wekall para todos
Reviewed on 2024/03/19
Pros
La rapidez y eficiencia del soporte tecnico
Cons
La plataforma no permite hacer algunas evaluaciones a los asesores de llamadas
- Industry: Investment Banking
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
El contacto efectivo con nuestros clientes.
Reviewed on 2024/03/19
Pros
La movilidad y la facilidad son experiencias que nos ayudan a la trasformación en las comunicaciones efectivas.
Cons
Debería permitir devolver la llamada al numero que aparece en los identificadores de llamada. se pierden clientes por este motivo.
Reasons for Choosing WeKall
Dependencia de técnicos en programación y otras áreas de ITReasons for Switching to WeKall
Integración, fácil manejo, diseñado para usuario final, no técnico.- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reseña wekall
Reviewed on 2024/05/06
En general la experiencia es buena siguiendo la recomendación que han hecho para que la calidad de...
En general la experiencia es buena siguiendo la recomendación que han hecho para que la calidad de la llamada sea buena
Pros
Que no hay tanto bloqueo de número spam al momento de llamase al cliente
Cons
Las configuraciones que las debería hacer por uno mismo
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reseña Birdman
Reviewed on 2024/05/03
Pros
User-friendlyness y sencillo. Personalización a detalle y en líneas telefónicas.
Cons
No se registran las llamadas con nombre de contacto dentro de la aplicación de WeKall a pesar de que este conectada
Reasons for Switching to WeKall
Atención personalizada y menor precio vs competencia.- Industry: Individual & Family Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Comprometidos con su servicio
Reviewed on 2022/07/12
Gracias a su servicio muchas de las comunicaciones se dan dentro y fuera de la fundación lo que...
Gracias a su servicio muchas de las comunicaciones se dan dentro y fuera de la fundación lo que facilita la operatividad y el cumplimiento de nuestras metas
Pros
Su gran facilidad de uso, tanto en sistemas de telefonía IP, como aplicaciones de comunicaciones en nube.
Cons
Algunas falencias que se han presentado por terceros o bien fallas de dispositivos físicos.
WeKall FAQs
Below are some frequently asked questions for WeKall.Q. What type of pricing plans does WeKall offer?
WeKall offers the following pricing plans:
- Starting from: US$17.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of WeKall?
WeKall has the following typical customers:
11–50, 51–200, 201–500, 501–1,000
Q. What languages does WeKall support?
WeKall supports the following languages:
Spanish
Q. Does WeKall support mobile devices?
WeKall supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WeKall integrate with?
WeKall integrates with the following applications:
Freshdesk, Kustomer, Microsoft Teams, WhatsApp
Q. What level of support does WeKall offer?
WeKall offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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