WeKall

4.5 (39)
Write a Review!
Cloud-based contact center and telephony AI software

About WeKall

WeKall, a leader in cloud-based telecommunication solutions, is transforming the landscape of business communications. Our platform, specifically catering to Spanish-speaking markets, integrates cutting-edge artificial intelligence to offer unparalleled efficiency and personalized customer service. This innovative approach ensures that businesses of all sizes can benefit from advanced communication technology without the burden of excessive costs.

Our suite of services includes Cloud Kall, a state-of-the-art cloud telephony solution optimized for handling high-volume users in sales and customer service teams. Cloud Contact Center, another flagship offering, provides automated and customizable call and messaging software (including WhatsApp/SMS), complete with detailed reports for every interaction. WeKall's commitment to excellence is further evidenced by our software We Assist You (Sirenna), which leverages AI for transcription, summarization, sentiment detection, and fraud detection in video calls, ensuring data privacy and security.

WeKall's vision for 2024 and beyond is to be at the forefront of digital transformation in business communications. With We Insights (Sirenna), we provide an automated quality process for call transcriptions, fraud detection, and agent time optimization. Our conversational assistant, Vicky, uses AI to provide customer service without human intervention, adaptable to various business scenarios. Additionally, WeKall Work Flows offers an alternative for businesses to utilize WeKall services without the need for acquiring agents or users, enabling automated calls, voice-bots, WhatsApp, and SMS, customizable to customer needs.

In summary, WeKall is not just a service provider but a strategic ally in digital transformation. Our solutions are designed to centralize communications and lead the revolution across various industries. We are committed to being strategic allies in this journey, offering solutions that drive efficiency and excellence in customer experience. Join us as we embrace this new year of challenges and achievements in the realm of business communications.


Images

WeKall Software - WeKall contact center
View 2 more
WeKall video
WeKall Software - WeKall contact center

Not sure about WeKall? Compare with a popular alternative

WeKall

4.5 (39)
VS.

Starting Price

US$17.00
month
US$200.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

141
93

Integrations

4
11

Ease of Use

4.6 (39)
4.6 (7)

Value for Money

4.5 (39)
4.3 (7)

Customer Service

4.6 (39)
4.4 (7)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Vozy

4
#1 Alternative to WeKall
Vozy transforms the way companies interact with customers through voice assistants and conversational AI.

Konecta

5
#2 Alternative to WeKall
Konecta is a no-setup email outreach platform that allows businesses to set up an account and start sending emails to a...

net2phone

3.9
#3 Alternative to WeKall
net2phone is a cloud-based PBX software that provides businesses with tools to manage and improve customer interactions...

Asterisk

4.5
#4 Alternative to WeKall
Asterisk is an open-source framework that helps to build communication applications and is used by small, midsize and...

Reviews

Overall rating

4.5 /5
(39)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.6/5

Already have WeKall?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 39
Miguel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Wekall para todos

Reviewed on 2024/03/19

Pros

La rapidez y eficiencia del soporte tecnico

Cons

La plataforma no permite hacer algunas evaluaciones a los asesores de llamadas

Yeovany
Overall rating
  • Industry: Investment Banking
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

El contacto efectivo con nuestros clientes.

Reviewed on 2024/03/19

Pros

La movilidad y la facilidad son experiencias que nos ayudan a la trasformación en las comunicaciones efectivas.

Cons

Debería permitir devolver la llamada al numero que aparece en los identificadores de llamada. se pierden clientes por este motivo.

Alternatives Considered

Reasons for Choosing WeKall

Dependencia de técnicos en programación y otras áreas de IT

Reasons for Switching to WeKall

Integración, fácil manejo, diseñado para usuario final, no técnico.
Rogelio
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Reseña wekall

Reviewed on 2024/05/06

En general la experiencia es buena siguiendo la recomendación que han hecho para que la calidad de...

En general la experiencia es buena siguiendo la recomendación que han hecho para que la calidad de la llamada sea buena

Pros

Que no hay tanto bloqueo de número spam al momento de llamase al cliente

Cons

Las configuraciones que las debería hacer por uno mismo

Maria Fernanda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Reseña Birdman

Reviewed on 2024/05/03

Pros

User-friendlyness y sencillo. Personalización a detalle y en líneas telefónicas.

Cons

No se registran las llamadas con nombre de contacto dentro de la aplicación de WeKall a pesar de que este conectada

Alternatives Considered

Reasons for Switching to WeKall

Atención personalizada y menor precio vs competencia.
John David
Overall rating
  • Industry: Individual & Family Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comprometidos con su servicio

Reviewed on 2022/07/12

Gracias a su servicio muchas de las comunicaciones se dan dentro y fuera de la fundación lo que...

Gracias a su servicio muchas de las comunicaciones se dan dentro y fuera de la fundación lo que facilita la operatividad y el cumplimiento de nuestras metas

Pros

Su gran facilidad de uso, tanto en sistemas de telefonía IP, como aplicaciones de comunicaciones en nube.

Cons

Algunas falencias que se han presentado por terceros o bien fallas de dispositivos físicos.

Showing 5 reviews of 39 Read all reviews

WeKall FAQs

Below are some frequently asked questions for WeKall.

WeKall offers the following pricing plans:

  • Starting from: US$17.00/month
  • Pricing model: Subscription
  • Free Trial: Available

WeKall has the following typical customers:

11–50, 51–200, 201–500, 501–1,000

WeKall supports the following languages:

Spanish

WeKall supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

WeKall integrates with the following applications:

Freshdesk, Kustomer, Microsoft Teams, WhatsApp

WeKall offers the following support options:

FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for WeKall.