GuestPoint

About GuestPoint
GuestPoint is a feature-rich property management system (PMS) designed for Motels and hospitality establishments. It offers a user-friendly interface and a range of tools to simplify reservation management, front desk operations, and reporting. With its drag-and-drop functionality, GuestPoint allows for easy creation, modification, and cancellation of reservations. The system provides real-time availability and pricing information, ensuring maximum occupancy and revenue optimisation. GuestPoint's comprehensive front desk tools streamline check-ins, check-outs, and guest inquiries, improving guest satisfaction. Its reporting and analytics capabilities provide valuable insights for data-driven decision-making. GuestPoint also offers modules for housekeeping, maintenance tracking, guest communication, and online booking engine integration. Backed by a dedicated support team, GuestPoint ensures uninterrupted operations and peace of mind for property managers. GuestPoint is a powerful PMS that enhances efficiency, productivity, and guest experiences in the hospitality industry.
Key benefits of GuestPoint
Streamlined Reservation Management: GuestPoint simplifies the reservation process with its intuitive interface, allowing property managers to efficiently create, modify, and cancel bookings. Real-time availability and pricing information ensure maximum occupancy and revenue optimisation.
Enhanced Front Desk Operations: With GuestPoint, front desk staff can handle check-ins, check-outs, and guest inquiries seamlessly. The centralised dashboard displays all essential guest details, enabling efficient guest management and improved satisfaction.
Data-Driven Decision Making: GuestPoint's robust reporting and analytics capabilities provide valuable insights into occupancy rates, revenue, guest preferences, and more. This empowers property managers to make informed decisions, identify trends, and implement strategies for business growth.
Additional Modules for Efficiency: GuestPoint offers modules for housekeeping management, maintenance tracking, guest communication tools, and online booking engine integration. These features streamline operations, enhance guest engagement, and optimise property maintenance.
Dedicated Support: GuestPoint comes with a dedicated support team that offers round-the-clock assistance. From initial training to ongoing technical support, the team ensures smooth operations and peace of mind for property managers, allowing them to focus on delivering exceptional guest experiences.
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Reviews
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Review Source
Overall rating
- Ease of Use
- Customer Support
GuestPoint does it all!
Reviewed on 2014/07/15
Converting from our previous reservation system to GuestPoint was a smooth transition. The system...
Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need.
Centium Software's customer service has exceeded our expectations from day one.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from Eureka Lodge and Lake Inn Ballarat
Reviewed on 2023/06/26
GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms...
GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms to improve.
Pros
easy to use and responsive support team!
Cons
sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number.
Alternatives Considered
RMS CloudReasons for Choosing GuestPoint
I had two accounts with GuestPoint already. the new business was with RMS.Reasons for Switching to GuestPoint
payments and invoicing are much flexible than RMS. GuestPoint is more centralized platform, and we had to logon channel manager many times a day when we use RMS.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great software but room for improvement
Reviewed on 2023/06/26
GuestPoint interfaces with our channel manager very well which saves us lots of time. Sending...
GuestPoint interfaces with our channel manager very well which saves us lots of time. Sending invoices and statements is easy with GuestPoint. It connects with our food & beverage POS seamlessly. It would just be nice if there online version of GuestPoint was faster and more reliable.
Pros
GuestPoint is easy to use. The reservation screen is well laid out and the system works well with our channel manager. GuestPoint support is great.
Cons
The online version of GuestPoint is slow no matter how new the PC is, especially when your opening a group reservation. Errors often appear when moving too quickly from screen to screen. The cost of connecting our eftpos terminals to GuestPoint is much more expensive than I expected.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good company to deal with
Reviewed on 2023/06/26
We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It...
We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system. If the software would integrate with our accounting system it would be perfect.
Pros
The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs.
Cons
The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must Software to use for your Hospitality business
Reviewed on 2023/07/04
Would highly recommend Guestpoint and the team
Would highly recommend Guestpoint and the team
Pros
Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble.
Cons
I cannot think of anything right now. All is wonderful Thank you
GuestPoint FAQs
Below are some frequently asked questions for GuestPoint.Q. What type of pricing plans does GuestPoint offer?
GuestPoint offers the following pricing plans:
- Starting from: A$125.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of GuestPoint?
GuestPoint has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does GuestPoint support?
GuestPoint supports the following languages:
English
Q. Does GuestPoint support mobile devices?
GuestPoint supports the following devices:
iPad (Mobile)
Q. What other apps does GuestPoint integrate with?
GuestPoint integrates with the following applications:
Bepoz, NMI Payments, Opayo, PayPal, STAAH Channel Manager, Stripe, Zoho CRM
Q. What level of support does GuestPoint offer?
GuestPoint offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
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