GuestPoint

4.4 (45)
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Feature-rich property management system (PMS)

About GuestPoint

GuestPoint is a feature-rich property management system (PMS) designed for Motels and hospitality establishments. It offers a user-friendly interface and a range of tools to simplify reservation management, front desk operations, and reporting. With its drag-and-drop functionality, GuestPoint allows for easy creation, modification, and cancellation of reservations. The system provides real-time availability and pricing information, ensuring maximum occupancy and revenue optimisation. GuestPoint's comprehensive front desk tools streamline check-ins, check-outs, and guest inquiries, improving guest satisfaction. Its reporting and analytics capabilities provide valuable insights for data-driven decision-making. GuestPoint also offers modules for housekeeping, maintenance tracking, guest communication, and online booking engine integration. Backed by a dedicated support team, GuestPoint ensures uninterrupted operations and peace of mind for property managers. GuestPoint is a powerful PMS that enhances efficiency, productivity, and guest experiences in the hospitality industry.


Key benefits of GuestPoint

Streamlined Reservation Management: GuestPoint simplifies the reservation process with its intuitive interface, allowing property managers to efficiently create, modify, and cancel bookings. Real-time availability and pricing information ensure maximum occupancy and revenue optimisation.

Enhanced Front Desk Operations: With GuestPoint, front desk staff can handle check-ins, check-outs, and guest inquiries seamlessly. The centralised dashboard displays all essential guest details, enabling efficient guest management and improved satisfaction.

Data-Driven Decision Making: GuestPoint's robust reporting and analytics capabilities provide valuable insights into occupancy rates, revenue, guest preferences, and more. This empowers property managers to make informed decisions, identify trends, and implement strategies for business growth.

Additional Modules for Efficiency: GuestPoint offers modules for housekeeping management, maintenance tracking, guest communication tools, and online booking engine integration. These features streamline operations, enhance guest engagement, and optimise property maintenance.

Dedicated Support: GuestPoint comes with a dedicated support team that offers round-the-clock assistance. From initial training to ongoing technical support, the team ensures smooth operations and peace of mind for property managers, allowing them to focus on delivering exceptional guest experiences.


Images

GuestPoint Software - Reservation Plan
GuestPoint Software - Dynamic Rates
GuestPoint Software - Revenue Maximiser
GuestPoint Software - Credit Card Vault
GuestPoint Software - Daily Rollover
GuestPoint Software - Dashboard
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GuestPoint video
GuestPoint Software - Reservation Plan
GuestPoint Software - Dynamic Rates
GuestPoint Software - Revenue Maximiser
GuestPoint Software - Credit Card Vault
GuestPoint Software - Daily Rollover
GuestPoint Software - Dashboard

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GuestPoint

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Starting Price

A$125.00
month
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month

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.4 /5
(45)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support
4.5/5

Already have GuestPoint?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 45
Sharon
Sharon
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

GuestPoint does it all!

Reviewed on 2014/07/15

Converting from our previous reservation system to GuestPoint was a smooth transition. The system...

Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need.

Centium Software's customer service has exceeded our expectations from day one.

Joe
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review from Eureka Lodge and Lake Inn Ballarat

Reviewed on 2023/06/26

GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms...

GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms to improve.

Pros

easy to use and responsive support team!

Cons

sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number.

Alternatives Considered

RMS Cloud

Reasons for Choosing GuestPoint

I had two accounts with GuestPoint already. the new business was with RMS.

Reasons for Switching to GuestPoint

payments and invoicing are much flexible than RMS. GuestPoint is more centralized platform, and we had to logon channel manager many times a day when we use RMS.
Tim
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great software but room for improvement

Reviewed on 2023/06/26

GuestPoint interfaces with our channel manager very well which saves us lots of time. Sending...

GuestPoint interfaces with our channel manager very well which saves us lots of time. Sending invoices and statements is easy with GuestPoint. It connects with our food & beverage POS seamlessly. It would just be nice if there online version of GuestPoint was faster and more reliable.

Pros

GuestPoint is easy to use. The reservation screen is well laid out and the system works well with our channel manager. GuestPoint support is great.

Cons

The online version of GuestPoint is slow no matter how new the PC is, especially when your opening a group reservation. Errors often appear when moving too quickly from screen to screen. The cost of connecting our eftpos terminals to GuestPoint is much more expensive than I expected.

Ruth
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good company to deal with

Reviewed on 2023/06/26

We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It...

We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system. If the software would integrate with our accounting system it would be perfect.

Pros

The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs.

Cons

The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better.

Janet
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must Software to use for your Hospitality business

Reviewed on 2023/07/04

Would highly recommend Guestpoint and the team

Would highly recommend Guestpoint and the team

Pros

Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble.

Cons

I cannot think of anything right now. All is wonderful Thank you

Showing 5 reviews of 45 Read all reviews

GuestPoint FAQs

Below are some frequently asked questions for GuestPoint.

GuestPoint offers the following pricing plans:

  • Starting from: A$125.00/month
  • Pricing model: Subscription
  • Free Trial: Available

GuestPoint has the following typical customers:

Self Employed, 2–10, 11–50

GuestPoint supports the following languages:

English

GuestPoint supports the following devices:

iPad (Mobile)

GuestPoint integrates with the following applications:

Bepoz, NMI Payments, Opayo, PayPal, STAAH Channel Manager, Stripe, Zoho CRM

GuestPoint offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for GuestPoint.