respond.io

About respond.io
Respond.io is a marketing, sales & support inbox platform that powers the future of business communications by connecting customers from any channel such as WhatsApp, Telegram, LINE, Viber & even email to be responded to from one centralized dashboard by teams of all sizes.
As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver an easier, faster and more satisfactory customer experience. This is where respond.io comes in.
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Reviews
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- Industry: Photography
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No knowledge needed
Reviewed on 2019/07/18
Pros
Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors.
Cons
They don't have a mobile app yes, only works on the browser.
- Industry: Internet
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reimagine B2B Omnichannel Chat Conversations
Reviewed on 2022/09/15
Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's...
Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.
Pros
Respond.io has the best customer support I have seen for a B2B Chat support service. It has extremely easy integration and implementation and the time to train a support representative on the product is a magically low compared to any competition in the international market today.
Cons
Analytics could be improved significantly. It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.
Alternatives Considered
Verloop, LeadSquared, Applozic, Freshchat, WATI, yellow.ai, 360dialog, Salesforce Platform and HaptikReasons for Choosing respond.io
Intercom was supremely expensive and complicated to use.Switched From
IntercomReasons for Switching to respond.io
Ease of integration and implementation and least time to train team.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Other reviews are fake! Respond.io is an unfinished product. Buggy and doesn’t deliver.
Reviewed on 2023/12/21
This system is not finished. If you work with customer support do NOT use this! It’s a waste of...
This system is not finished. If you work with customer support do NOT use this! It’s a waste of your time and money. Once they have your money you are screwed.9
Pros
Flow builder
Offers many channels (but not working)
Cons
Disaster to run a good customer service with this. You cannot add team members to more teams.
One contact cannot have more then one ticket. Every message is always in the same conversation. We work with suppliers on different projects. This is a disaster for us.
Very buggy in setting up.
- Industry: Human Resources
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My Respond.io Review
Reviewed on 2022/10/02
It has been a great experience after the addition of certain features in Respond.io
It has been a great experience after the addition of certain features in Respond.io
Pros
WorkFlows, Third Party apps, Client search, Document sharing, Mail integration.
Cons
Sometimes the respond.io dashboard loads slowly.
Alternatives Considered
IntercomReasons for Choosing respond.io
We were already using Respond.io for WhatsApp connectivity. Repond.io was also having email integration. The Intercom was not having WhatsApp connectivity. Also, Intercom was very costly.Switched From
IntercomReasons for Switching to respond.io
The Intercom was not having WhatsApp connectivity. Also, Intercom was very costly.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer service management thru respond
Reviewed on 2022/12/17
We use this software everyday to engage with our Customers and answer their queries. The experience...
We use this software everyday to engage with our Customers and answer their queries. The experience is good so far - The support from the respond team to help us build workflow is also very good.
Pros
The respond can help us manage multiple chats - We have two separate departments working on a single platform and few of our workflows are getting automated. This help us filter genuine queries.
Cons
The respond is slow compared to our previous software - Sometimes the notifications are unheard if in a different windows tab - Apart from that this software is good.
respond.io FAQs
Below are some frequently asked questions for respond.io.Q. What type of pricing plans does respond.io offer?
respond.io offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Start Free with 100 Contacts
Q. Who are the typical users of respond.io?
respond.io has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does respond.io support?
respond.io supports the following languages:
Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese
Q. Does respond.io support mobile devices?
respond.io supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does respond.io integrate with?
respond.io integrates with the following applications:
ActiveCampaign, Google Sheets, HubSpot CRM, Instagram, Messenger, Pipedrive, Slack, Telegram, Viber, WooCommerce, Zapier
Q. What level of support does respond.io offer?
respond.io offers the following support options:
Email/Help Desk, Knowledge Base, Chat
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