--- description: Learn how respond.io can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: respond.io Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [respond.io](/software/2068199/respond-io) # respond.io Canonical: https://www.getapp.za.com/software/2068199/respond-io Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/2068199/respond-io?page=2) > Manage chats, calls, emails, campaigns and CRM data on our AI-powered platform for instant replies that drive 3x more revenue. > > Verdict: Rated **4.6/5** by 60 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 60 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: respond.io - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$99,00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Contact Management - Email Management - File Sharing - Interaction Tracking - Lead Distribution - Lead Qualification - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Support Ticket Management ## Integrations (11 total) - ActiveCampaign - Google Sheets - HubSpot CRM - Instagram - Messenger - Pipedrive - Slack - Telegram - Viber - WooCommerce - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software) ## Related Categories - [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software) - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software) - [Conversational Marketing Platforms](https://www.getapp.za.com/directory/1659/conversational-marketing-platform/software) - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18808 reviews) 2. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1788 reviews) 4. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3473 reviews) ## Reviews ### "No knowledge needed" — 5.0/5 > **Manuel** | *18 July 2019* | Photography | Recommendation rating: 10.0/10 > > **Pros**: Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors. > > **Cons**: They don't have a mobile app yes, only works on the browser. ----- ### "Customer Support Meets Ease of Use" — 5.0/5 > **Robert** | *16 September 2025* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: Great customer support, ease of use, easily adaptable and various automation options to make our customer experience better. > > **Cons**: It takes times for the support team to add new features, and while you are able to request new adaptations, it takes a while to see the requests you made come alive. > > My company and i are overall happy with our experience working with respond and it has solved most of the issues we were trying to solve when we started using it. ----- ### "Suspicious charges and frozen accounts." — 1.0/5 > **Brett** | *25 August 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Zapier was the easiest part of the entire process without that integration it would have been even more of a nightmare. > > **Cons**: The bank flagged all payments to this company as suspicious, unable to pay, poor support and charged us for a frozen and cancelled account. > > Support was poor from the beginning and we had to hire a freelancer to get basic support that could actually help. All payments were marked as suspicious by the bank and the card was locked every time they attempted to charge us, the account was frozen and all messages and services inaccessible, we finally got this sorted with the bank and paid, but not to use the service we had to pay for the period we wwre frozen then again to reinstate the account. Essentially they made 3x $199 (3months) for 33 days of service, while the payment system stopped us from being able to pay and we explained this to them that we shouldn't be penalized for this but they disagreed. We tried to reason that we tried to pay and sorting out the payments with the bank had cost us time, we asked if we could just have the service for the period we paid for since we didn't flag them as suspicious and we paid for that period. They refused. ----- ### "A good application for the call centers" — 5.0/5 > **Matheus** | *30 June 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: What I like most is how convenient Respond.io is, plus the design is very clean and the service offers a variety of features. > > **Cons**: Every now and then, Respond.io experiences some instability, but I think it's an external issue and not your fault. > > Overall, it's been a great experience; it has made my day-to-day work much easier, and it was easy for me to adapt to the system and its updates. ----- ### "Reimagine B2B Omnichannel Chat Conversations" — 4.0/5 > **Verified Reviewer** | *15 September 2022* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Respond.io has the best customer support I have seen for a B2B Chat support service. It has extremely easy integration and implementation and the time to train a support representative on the product is a magically low compared to any competition in the international market today. > > **Cons**: Analytics could be improved significantly. It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high. > > Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/2068199/respond-io?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2068199/respond-io) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data