About WATI

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Pricing starting from:

US$40,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of WATI

Wati is a communication tool for businesses to connect with people in their country of operation. It automates marketing, sales, service and support so that businesses can use WhatsApp as a communication tool to increase their productivity

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Supported Languages

Arabic, Brazilian Portuguese, Chinese, English, European Portuguese and 4 others

Pricing starting from:

US$40,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of WATI: 25

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Auto-Responders
  • CRM
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Drag & Drop
  • For Developers
  • Inbox Management
  • Live Chat
  • Natural Language Processing
  • Performance Metrics
  • Pre-Configured Bot
  • Reporting/Analytics
  • Self Service Portal
  • Support Ticket Management
  • Virtual Assistant

Alternatives

Zenvia Conversion

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Freshchat

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#2 Alternative to WATI
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile...

Clickatell

4,3
#3 Alternative to WATI
Clickatell’s Chat Commerce Platform as a Service delivers full, authenticated commerce experiences within the most...

respond.io

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#4 Alternative to WATI
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Reviews

Overall rating

4,6 /5
(55)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,5/5

Already have WATI?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 55
Norrania
Norrania
Overall rating
  • Industry: Automotive
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Essential for chat-bot WhatsApp platform

Reviewed on 2021/09/06

Pros

WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.

Cons

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Philippe
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great solution to teams that depend on Whatsapp

Reviewed on 2021/06/28

Pros

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team. Great idea, great execution, great time saving.

Cons

The aesthetics/frontend of the product can be improved.

Alternatives Considered

Zenvia Conversion and Zenvia

Reasons for Choosing WATI

Focused on Whatsapp, instead of being a omnichannel, and pricing.

Response from WATI.io

Thanks for your feedback. We're already planning a UI/UX revamp :)

Ruchik
Ruchik
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Good Product - PATHETIC Service

Reviewed on 2023/01/20

Very disappointed. I had convinced my organization to go ahead and move all communications on WATI...

Very disappointed. I had convinced my organization to go ahead and move all communications on WATI but they stalled our business and that is unacceptable.

Pros

It is simple to use. Most common functions such as responding to customers, creating templates and quick replies, setting up webhooks / keyword actions is quite straight forward and can be done with minimal assistance

Cons

SUPPORT. One of the worst support teams. Setting up the account was a pain. I still have not been able to get my business name correct on the platform. Billing support is even worse. My account got disabled and we were not able to converse with customers despite making all payments timely. No one from their team responds on Whatsapp / LinkedIn / Twitter.

Oliver
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Happy WATI customer

Reviewed on 2022/04/01

My overall experience was great. Nothing to complain about. Their team is very flexible and can...

My overall experience was great. Nothing to complain about. Their team is very flexible and can accommodate all kinds of customer scenarios.

Pros

The customer support is AMAZING. Without their fantastic customer service, we would not have been able to onboard so quickly with WhatsApp. WATI team helped us remove barriers for integration really fast.

Cons

Not many cons to talk about really. Their dashboard was a little hard to grasp initially, but once I played with it a bit longer, I started getting the hang of it.

Alternatives Considered

Twilio

Reasons for Switching to WATI

Twilio was really hard to integrate and it was not easy to find someone to support me when needed.
Agnibha
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Really effective tool for WhatsApp Communication

Reviewed on 2020/09/23

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other...

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful. I loved the demo videos that they provide with a step-by-step walkthrough on how to use the platform.

Pros

Really efficient tool to manage multi-agent customer support on whatsapp. The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc.
We didn't want to diversify too much in terms of acquisition channels. But, this tool has worked very well as a retention software and CRM for us

Cons

We have to wait for about a week to start using the platform as WhatsApp API onboarding takes that long. But, despite that, they're really prompt in getting us approved

Alternatives Considered

Freshchat and Clickatell

Reasons for Switching to WATI

They had a very personalized demo for us with all the right features that we were hoping for. And the results are following up too.
Showing 5 reviews of 55 Read all reviews

WATI FAQs

Below are some frequently asked questions for WATI.

WATI offers the following pricing plans:

  • Starting from: US$40,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$40/month includes 5 agents

WATI has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

WATI supports the following languages:

Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese

WATI supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

WATI integrates with the following applications:

Google Sheets, HubSpot CMS Hub, Shopify, WhatsApp, WhatsApp API, WooCommerce, Zapier

WATI offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for WATI.