--- description: Learn how Wati can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Wati Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [Wati](/software/2068239/wati) # Wati Canonical: https://www.getapp.za.com/software/2068239/wati Page: 1 / 9\ Next: [Next page](https://www.getapp.za.com/software/2068239/wati?page=2) > The Agentic Customer Engagement Platform built for Revenue Growth > > Verdict: Rated **4.6/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Wati Drive Revenue with Wati for Marketing - Turn traffic into transactions with targeted Broadcasts and Campaigns. - Let AI plan your month in advance through Campaign Calendar and AI Recommendations - Broadcasts \& Catalog Broadcasts — primary feature; mass outreach with product showcases - CTWA (Click-to-WhatsApp) Ad tracking — captures inbound ad leads directly into WhatsApp - Automations — welcome flows, drip sequences, keyword triggers - Integrations (Shopify, Google Sheets) — syncs customer and order data for targeted campaigns - Astra (AI Agent) — qualifies inbound leads automatically at scale Accelerate Revenue with Wati for Sales Shorten sales cycles with instant lead qualification, Sales Analytics, and seamless human handovers. - Team Inbox — all conversations in one place, assign to the right rep - Integrations (HubSpot, Salesforce, Zoho) — pushes leads and notes directly into CRM - Automations — follow-up sequences, abandoned cart, re-engagement - Coexistence — teams using both WhatsApp Business App and API without disruption - Astra (AI Agent) — instant lead qualification, follow-up, meeting booking Protect Revenue with Wati for Customer Support Maximize retention with 24/7 instant replies, automated FAQs, and proactive support flows across channels. - Team Inbox — shared inbox across WhatsApp, Instagram, Facebook, TikTok, SMS for full visibility - Automations — auto-replies, OOO messages, routing rules - Wati Pay — resolve payment issues or process refunds in-conversation - Integrations — pulls customer history from CRM for context before agents respond - Astra (AI Agent) — 24/7 automated FAQ handling, instant first response ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 205 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WATI - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$59,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Additional Users @ $39/user/month for Pro plan Additional Users @ $89/user/month for Business plan - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Automated Responses - Autoresponders - CRM - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Contact Management - Customer Communication - Customer Database - Customer Engagement - Customer Experience Management - Customer Service Analytics - Customer Support - Dashboard - Drag & Drop ## Integrations (10 total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software) ## Related Categories - [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software) - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) - [SMS Marketing Software](https://www.getapp.za.com/directory/1291/sms-marketing/software) - [Mobile Marketing Software](https://www.getapp.za.com/directory/309/mobile-marketing/software) - [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software) ## Alternatives 1. [Viber](https://www.getapp.za.com/software/2049588/viber) — 4.4/5 (4063 reviews) 2. [Text Request](https://www.getapp.za.com/software/2051851/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.getapp.za.com/software/91563/slack) — 4.7/5 (24185 reviews) 4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [Tremendous](https://www.getapp.za.com/software/2047288/tremendous-rewards) — 4.8/5 (529 reviews) ## Reviews ### "Amazing Product, a Must have for any business" — 5.0/5 > **Naman** | *04 April 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: The Ease of setup of Chatbots and how seamlessly integrations with different tools can be done. > > **Cons**: Google Sheets Plugin, tends to not work properly randomly. > > My Overall experience has been quite amazing, they have a great support team and an even better product development team. ----- ### "Easy-to-use WhatsApp automation tool for growing teams" — 5.0/5 > **Jasvinder** | *18 April 2026* | Research | Recommendation rating: 5.0/10 > > **Pros**: Wati makes it very easy to manage WhatsApp conversations in one place. The interface is simple, and features like automation, quick replies, and chatbot help save a lot of time. It’s especially useful for handling multiple customer queries efficiently. > > **Cons**: There are occasional delays and some features could be more customizable. Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand. > > Overall, my experience with Wati has been positive. It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions. ----- ### "WATI support system not good\!" — 1.0/5 > **Akshay** | *19 September 2025* | Food Production | Recommendation rating: 3.0/10 > > **Pros**: Wati's support system is extremely disappointing and unreliable, making it frustrating to get proper help. > > **Cons**: I have asked many questions over the last 3 days. No one has been there to answer my questions, and no one there for help. > > Using Wati has been frustrating; the support is weak, the platform feels unstable, and issues remain unresolved. ----- ### "Wati helped us to improve connection with learners" — 5.0/5 > **Verified Reviewer** | *24 December 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about WATI is how easily it manages WhatsApp conversations in one place. The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to learners. > > **Cons**: Easy to handle, very good interface, easy to send messages to learners, and easy analysis of the campaign, like how many read, delivered, and failed > > I have been using Wati for 2 years. My experience with Wati is very good. From this, it's easy to connect with learners and also get responses ----- ### "Great WhatsApp Automation Platform" — 5.0/5 > **Verified Reviewer** | *23 December 2025* | Graphic Design | Recommendation rating: 10.0/10 > > **Pros**: WATI is a trusted and robust platform for WhatsApp Business automation. Its strength is at the intersection of automation, flexibility and scalability. This enables us to develop next-level WhatsApp flows, templates and customer journeys while also maintaining a personalized experience. It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes. > > **Cons**: Currently, I have not faced any serious cons. Most of the challenges we have had are related to first-time setup and learning, but that is normal for such a powerful and versatile system. > > WATI has worked really well for handling support at scale using WhatsApp. It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.za.com/software/2068239/wati?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2068239/wati) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | pt | | | pt-PT | | ----- ## Structured Data