DriveCentric
About DriveCentric
DriveCentric is the first automotive industry software to combine Artificial Intelligence (A.I.), Customer Relationship Management (CRM), and engagement tools into a single platform. The result? Greater insight, more time, and a better customer experience.
Gain full visibility into who's talking to your dealership right now with DriveCentric's Conversations screen - text, video, calls, emails, and chats in one location.
DriveCentric's GPT-4 powered Genius leverages the power of A.I. to communicate with potential customers, schedule appointments, and more – in a personalized, human-like way.
Key benefits of DriveCentric
Full visibility of your digital showroom
GPT-4 powered artificial intelligence built seamlessly into the CRM
Conversation tools built seamlessly into the CRM
Video and "Live Rooms" built seamlessly into the CRM
Engagement metrics so managers can coach in the moment, on the showroom floor
4.5 star mobile app rating
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Reviews
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- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use CRM
Reviewed on 2024/09/12
This CRM is so easy to use. You are able to @ someone on the dealership so they can jump in on...
This CRM is so easy to use. You are able to @ someone on the dealership so they can jump in on whatever is needed for the customer. No more sending texts for people to read the notes on the profile.
Pros
This CRM is very user-friendly for everyone.
Cons
The sales representatives are able to change the sales person on a deal. This function cannot be removed.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Crushes the competition
Reviewed on 2023/05/19
I have worked for several dealerships and used just about every CRM out there. DriveCentric was...
I have worked for several dealerships and used just about every CRM out there. DriveCentric was hands down the best and most seamless.
Pros
The ease of communicating with customers on DriveCentric is unparalleled. The social media type interface is extremely clean, easy to navigate and has NONE of the fluff that you would find in VinSolutions or DealerSocket. Updating customer records is also extremely easy and the back end setup is simple and quick.
Cons
Was not a fan of the AI and the mobile version was sluggish at times.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
HALF A CRM STAY AWAY
Reviewed on 2024/05/17
It has been bad. They do not send anyone to help, trades do not push, boxes don't get checked on...
It has been bad. They do not send anyone to help, trades do not push, boxes don't get checked on the credit application etc etc etc
Pros
The App is functional it is the only saving grace of this crm
Cons
There is no service portal and salesmen are not alerted to their customers coming into service. This is where 70% of a dealerships sales derive from.
DriveCentric FAQs
Below are some frequently asked questions for DriveCentric.Q. Who are the typical users of DriveCentric?
DriveCentric has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does DriveCentric support?
DriveCentric supports the following languages:
English
Q. Does DriveCentric support mobile devices?
DriveCentric supports the following devices:
Q. What other apps does DriveCentric integrate with?
We do not have any information about what integrations DriveCentric has
Q. What level of support does DriveCentric offer?
We do not have any information about what support options DriveCentric has
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