ADP Comprehensive Services
About ADP Comprehensive Services
ADP is the HR, pay, and benefits outsourcing partner that extends your capacity so you can deliver more strategic impact to the business. The Comprehensive Services platform provides expert support for a wide range of workplace challenges, from pay and benefits administration to talent management.
This solution can be beneficial to any company, whether or not it has an HR department. ADP's Comprehensive Services program is an end-to-end solution for building and implementing your strategic plan. You can choose to work with our specialists in all or some of the areas of managed services—such as human resources, talent management, and benefits administration.
Key benefits of ADP Comprehensive Services
Partnering with ADP Comprehensive Services can give your organization deep administrative support for your HR, talent, benefits and payroll needs.
Benefits include:
- HR administration time savings
- Payroll, time and attendance savings
- Benefits administration time savings
- Employee time savings
- Improved productivity
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ADP Comprehensive Services
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Alternatives
QuickBooks Enterprise
Dayforce HCM
UKG Pro
ADP Workforce Now
Reviews
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- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great service
Reviewed on 2023/12/14
Pros
Amazing implementation team, all the support, their dedication, motivation to solve all our issues/challenges.
Overall: I like that i can always get a hold of customer service to help out one very topic.
Cons
Moving from implementation to being just a regular customer is very hard, felt like falling from the mountain top to the deep valley.
Scheduling module is not up to my expectations, does not have the functionalities we need
Overall: ADP has a lot of resources to help customer (Admin) to learn the system, but it is overwhelming, i keep getting several email a day, i cannot keep up. Our company does not have a dedicated HR person just for ADP tasks and instead of helping, it just makes me stressed that i have to take care of all the tasks that ADP assigns to me.
Alternatives Considered
Paychex FlexReasons for Choosing ADP Comprehensive Services
Our company is growing and we need help with multi-state complianceSwitched From
PaycorReasons for Switching to ADP Comprehensive Services
We chose ADP because of the expertise and customer service.Response from ADP
Hi Erika, thank you for taking the time to leave a review. We are so happy to have you and look forward to a continued partnership beyond implementation. We encourage you to reach out to your Implementation Manager who would be happy to assist in explaining available resources, training, etc.!
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ADP Comprehensive Services, A Worthwhile Investment for Your Organization!
Reviewed on 2023/11/30
I have worked with ADP Comprehensove Services at a couple of jobs, and I receive consistenly great...
I have worked with ADP Comprehensove Services at a couple of jobs, and I receive consistenly great service every time! No issue that I may have is too bigfor them to assist me with, or find a way to resolve.
Pros
The prompt services, the care, thoroughness, and "follow-up" nature of the representatives
Cons
Hasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost.
Response from ADP
Hi Melisa, thank you so much for the well-rounded and thorough review! It's great to hear from customers like you, and we are so glad to have you with our Ambassador community. If there's anything that you need to improve your experience, please don't hesitate to reach out. We look forward to a continued partnership for years to come!
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
ADP WFN is good but you'll regret adding comprehensive services...
Reviewed on 2019/05/11
I refuse to work for any company that uses comprehensive services.
I refuse to work for any company that uses comprehensive services.
Pros
Absolutely nothing, it's extremely expensive and adds nothing to a company unless they don't want to pay for a in-house payroll specialist. However, an in-house payroll specialist with prior ADP experience will have more control without comprehensive services which should lead to less errors with thorough audits.
Cons
I used ADP Comprehensive services tied in with ADP Workforce for approximately six
weeks . Week 2 I wanted to pull out my hair in frustration.
My prior company had ADP WFN where I had full control. My new company had comprehensive + WFN.
My top three aggravations were:
#1 losing the ability to cut manual checks (i.e. QuikCalc 1min-30 sec task w/o CS). The team would be responsible for this & if we were lucky we received the calculations before the end of the day.
#2 losing the ability to preview & submit payroll. (Another 2-10 min process) The team sent us custom Excel files to enter retro pay, pto, missed hours etc. Once complete we sent it to them to create a batch. Hrs later they'd send preview reports for verifying. Each code required 1-2 correction plus waiting hours for updated reports. Our bi-weekly submission date was Wed but they submitted on Thu cutting it extremely close to the wire & leaving no room for a final look over.
#3 our team was no more knowledgeable than the CSR's answering phones. For several weeks we requested a shift differential added to certain communities, they struggled to figure it out & we had to cut checks for shorted employees. However, the 4th pay period attempted they got the rate correct but that's the only rate employees were paid.
Response from ADP
We apologize for the experience you encountered and understand how frustrating the situation must have been. ADP let you down, which is something we never aspire to do. For that, we are also sorry. We have taken measures to immediately address the issues you have raised, including reducing the number of payroll previews for agile and accurate pay processing. We have also made investments in automated payroll processing to streamline the auditing and validation process, and enhance the client experience further. If there is anything else we can do, please let us know.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceeded Expectations
Reviewed on 2024/08/22
The Payroll, Reporting and HR services team have provided valuable insights and assistance whether...
The Payroll, Reporting and HR services team have provided valuable insights and assistance whether for routine questions or more complex issues helping me make informed decisions.
Pros
It is User friendly, it streamlines complex HR tasks making payroll process, benefits and reporting a lot easier.
Cons
The one thing I did not like was that they do not provide IT team come to our location to set up the clocks the assistance was done only via phone and it was time consuming and inconvenient.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ADP is the best!
Reviewed on 2023/12/14
Pros
Payroll & reports and analytics. It gives you a wide range of options.
Cons
In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).
Response from ADP
Hi Pascale, thank you so much for the fantastic 5 star review! It's great to hear from amazing Ambassadors like you! We look forward to a continued partnership in the future. As always, please feel free to reach out if you need anything. Thanks again.
ADP Comprehensive Services FAQs
Below are some frequently asked questions for ADP Comprehensive Services.Q. What type of pricing plans does ADP Comprehensive Services offer?
ADP Comprehensive Services offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of ADP Comprehensive Services?
ADP Comprehensive Services has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ADP Comprehensive Services support?
ADP Comprehensive Services supports the following languages:
English
Q. Does ADP Comprehensive Services support mobile devices?
ADP Comprehensive Services supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ADP Comprehensive Services integrate with?
We do not have any information about what integrations ADP Comprehensive Services has
Q. What level of support does ADP Comprehensive Services offer?
ADP Comprehensive Services offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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